Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Miami Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, steers sales, and provides leadership to all personnel and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician communicates with residential and/or commercial customers to answer questions, resolve problems, and confirm complete customer satisfaction. The person in the role also promotes products and services to customer and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also performs installation and service on indoor air quality equipment and accessories, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer inquiries, complaints, and billing inquiries with the highest degree of respect and professionalism to settle customer issues with a single-call resolution. The Customer Service Specialist is also charged with supporting day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, abiding by Service Experts radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also corresponds with the customer to verify the customer is aware of scheduled appointments, respond to inquiries, and to help resolve problems. The Dispatcher efficiently plans and routes the most appropriate technicians following established company processes.