If you have a Nest Thermostat you probably heard about the recent issues and may be living in fear of being left without heat in the dead of winter.
We are here to calm your fears!
For complete instructions, go to their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest suggests recharging and restarting your thermostat to resolve the glitch and get it up and going again.
Signs of this problem include the following:
- the thermostat not working in the Nest’s mobile app and disconnected from the Wi-Fi
- the thermostat tells you the battery is low and it needs to shut itself down
- the thermostat’s animated features are slower than usual
- the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
- the thermostat’s display won’t light up and unresponsive (you may also see a blinking red or green light above the display)
- the thermostat can’t control the corresponding heating and cooling system(s)
If your Nest Thermostat is on but you can’t control it or it’s running slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.
IMPORTANT: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)
After approximately 10 minutes of charging, disconnect the Nest Thermostat from the USB cable. If the unit has turned on while plugged in, power it off and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to fully charge. After another hour of charging, unplug the Nest Thermostat and reattach it to its base.
You should be good to go and this point, but again, for more detailed instructions and information, visit Nest Support.
If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please reach out to us at 305-440-1505 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please connect with Nest Support here.
Also, do not let this issue worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is honestly saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.