When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many property owners kick off their search for an air conditioning repair company on the internet. While you’re there, be sure to look at ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when searching for an AC repair company. Figure out which companies the people you trust have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the potential to ask specific questions can help you make an educated decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your street address is included in the company’s service area. If not, find out if they’re willing to come to you for an additional charge. Diligently weigh your local options before deciding to pay a higher amount for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners often break down at the most undesirable times. Choosing a company that offers emergency services is essential if you need prompt, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on quality and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Ask for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service very likely has the experience needed to handle complicated repairs. Find out how much time the company has been in business. Then, ask a professional whether they have previously worked on the problem you need fixed. This kind of experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you select a company that offers competitive and honest prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most trustworthy companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Miami.