When you need heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will pay a trip charge and a diagnostic fee independently. Some companies you’ve worked with in the past most likely combined the trip charge and diagnostic fee, but we believe we can offer you even more value by separating them.
What Exactly Is a Trip Charge?
A trip charge covers the cost for a qualified plumber or HVAC technician to visit your home. Sometimes called a service call fee, this payment is the base rate for bringing our technicians, equipment and expertise to your doorstep. If you would like to avoid trip charges in the future, you can explore registering for one of our membership plans.
What Is a Diagnostic Fee?
The diagnostic fee is made up of the services needed to determine the source of a problem. In plumbing, this may include scoping. During HVAC repairs, it may involve taking a look at the inside of your unit. If you decide to use Service Experts Heating & Air Conditioning for the repairs, the diagnostic fee would be rolled into the repair costs. However, you're charged for the diagnostic services alone if you do not.
What Are the Differences Between a Trip Fee and a Diagnostic Fee
In general, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work involved in evaluating the issue and working up a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee since it's rolled into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Separately?
Some other plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we prefer two separate fees. This helps us to price our services in the fairest available manner.