Reviews

"Mike did what he needed to do and also gave us tips"

"Joshua took his time answering our questions and carefully serviced our unit."

"Rhyan was very professional and informative. "

"Andrey arrived on time and did excellent service. I would recommend Him to everybody."

"Andrey always does good, reliable work"

"on call, responded after midnight when cooling became impaired...appeared as agreed...immediately diagnosed and remediated 'slow leak' failing of coolant due to coil leak..."

"The technician left a service disconnect unplugged and the system wasn't working when he left."

"Josh is very knowledgeable and professional."

"Tech (Donald) was very respectful, good, efficient worker"

"Very personable and efficient technician"

"Long time customer"

"Javier was very friendly and knowledgeable and answered all questions."

"took his time and checked things over real well"

"My husband was with the serviceman not me sonmy comments are from what he commented only and not from firsthand. He was very helpful and informative and stayed late to b..."

"Jose is the best! He is very courteous and thorough. We always feel like we received the best service for our unit."

"very polite and punctual technician Please send him back the next time I need a technician."

"he did a thorough review"

"6 month annual check up"

"Technician was very knowledgeable and friendly "

"The Technician was very helpful. He showed me how to set and schedule my air handler. Took time to answer all of my questions."

"Your customer service representative was knowledgeable and helpful. The service man, John, explained everything thoroughly and took care of the problem."

"Al the tect really knows the unit very well."

"Service technicians was very polite and very thorough. "

"Jesse does a thorough and efficient job. He also explains everything that has been done."

"As always the nice service man was very professional, prompt."

"The technician quietly performed his work with minimal disruption to our routine. In addition, he carefully befriended the dog, eliminating the need to lock it up."

"Timely and efficient"

"Patrick is very professional, personable, knowledgable, and very helpful with our questions. Thank you."

"Tech was very friendly and explained everything."

"He was very professional and did a great job."

"Ryan was very professional and explained in detail all the issues with my aging unit."

"Very professional "

"Very courteous and knew what he was doing."

"Appt. time was 10-12......Tech arrived at 5 min. to 12."

"(changed my mind) at first I thought he pointed out too many things I might need I thought he was trying to sell us stuff air is only 5 years old. got me to thinkin..."

"Roger did a great job and I was happy to see he had the Terminator safety gloves. Also appreciated the professional efforts by Crystal to schedule my service call and pr..."

"Thomas called before arrival...arrived on time and did a professional & thorough job."

"Because everything I expected to be done was done."

"Because--after all the years of using your service, this time you did not have the service man check our heat pump. They have always checked it. I called the office and ..."

"Was very thorough & explained what he did. Was on time & was very pleasant. "

"Been a customer for years. Always dependable and professional."

"He told us about products and services but was not overly pushy, going into long sales pitch, as previous providers have done"

"Roger 95. Is a very polite technician. I am always pleased with the quality of the service."

"Clean and efficient"

"It was nice to see a manager out here. The technician was very thorough and told me about problems and possible up comming problems."

"a little late but very neat and pleasant"

"Never have an issue with the service Alex is amazing. Very knowledgeable and efficient "

"Robert had a trainee with him. I would expect him to be more pleasant having the trainee. Plus he wanted to do things his way. Said not one word about re-routing the dra..."

"Al gives good honest advice and I feel he has my best interests in mind. "

"Thomas was professional and personable. He explained his findings to me along with providing me options without pressure."

"Very professional "

"Very polite and friendly"

"Pleasant tech"

"Michael was very professional and explained all that he did as well as recommendations."

"Josh was timely, friendly, courteous and thorough!"

"He was very nice"

"Courteous and experience with any questions I ask"

"Ryan showed up on time, performed the preventative maintenance quickly, and found that the UV bulb had failed. He verified that the bulb was still under warranty, but did..."

"Tech was courteous and Polite"

"Good job"

"I strongly feel that the diagnostic estimate I received was misleading and inaccurate"

"Mr. Moore was very thorough in performing the maintenance and explained the process in plain language."

"Claude Briscoe, the engineer, who was gracious and courteous, worked on the best and most efficient plan for our home and spent quite a lot of time on this. I appreciate ..."

"This was very late in the day on Friday, and both Josh and Jay were helpful, in good humor, and very concerned about my comfort. Very kind. Even wore shoe covers!"

"The AC unit on the roof was left disconnected after the service. We have had another local AC company re-connect the unit and install leak-stop at a much more competitive..."

"because we were treated with respect and understanding.. service is quick, and techs seem to actually know what they are doing. Chris, the duct salesman did a very good ..."

"Roger is familiar with the house. He did thorough and professional service to all 3 of our units."

"Professional and friendly service. Howard also provided me with technical information on the condition of my unit and answers to my questions. He was knowledgable."

"Everything checked out fine, was very polite and efficient. "

"TO FINISH THE SURVEY"

"I had to change my appointment and they were able to get me an appointment the next day"

"Joshua did an excellent job of checking out our unit and was vey courteous and didn't rush to get the job done."

"Tech was quick but thorough"

"Donald was very honest in telling me the cause of my ac unit not working. He done a good repair and the unit is working fine. I will request Donald for my next repair."

"PROFRSSIONAL, METICULOUS, THOROUGH, PERSONABLE,EFFICIENT"

"Always do a great job"

"Tech Bill Applewhite was very professional and did a great job explaining issues with my system. "

"I have had Bill as my technician from the first time with air engineers he is the bbest tech I have ever had. We both are ex NAVY1"

"Quality service. Technician Roger is very good. Very polite. I have only used air engineer's since we built our house in 1995. Very happy with them and their service. "

"Friendly, courteous, fast install, reasonable price"

"He always takes time to answer my questions. "

"Very professional and courteous"

"Owned 4 days had to have service 3 times. Called office & left message for Service Super.. Still haven,t heard from."

"Technician arrived on time, was very efficient and polite."

"The tech was very, neat and clean along with providing the best service possible."

"Very personal service tech"

"The service was efficient and unobtrusive"

"Donald was early and polite."

"Li has been my Technician for years. He never fails to be courteous, thoughtful, and professional. I have never had a problem with his service."

"The first one who came checked all and said that I needed a new oil coil. I had difficulty getting an appointment. When I did, the man who came to install the new coil ..."

"Was told on Friday that technician would investigate warranty on unit and get back to us Monday, never happened. For all he knows we are still living with no ac."

"Our problem was resulted well and fast "

"pleasant and did a good job"

"tec. was knowledgable and couteous"

"Disappointed that the installation of the equipment in June 2017 had a connection which was not tight and caused our resent problem. It took a couple days to find the pro..."

"Thomas always does a great job."

"Technician was very efficient and explained things to me."

"Provided the necessary service."

"friendly, efficient, professional, answered all my questions. "

"I got tired of the technician trying to sell me something."

"Answered questions and spent time with us showing us what we needed to do"

"Called just before he got here,on time."

"Tech was on time and very professional. "

"Responsive and fixed problem"

"technician was prompt and professional"

"Jose is always thorough & professional. Always explains what he has done anything we might be facing down the road."

"The techician, Ronnie, is very good."

"Effective, courteous service"

"Rhyan , while doing routine maintenance found a problem with our AC ducts. He was very thorough and professional and advised us we needed new AC ducts and got John here t..."

"Both Eddie and Bill were courteous and polite"

"Technician was on time, very knowledgeable and instructive "

"Technician was very thorough and fixed any problems that were present."

"Service was carried out in a very professional and efficient manner."

"on time proper service"

"The tech was prompt, courteous, thorough...and did not try to push replacement parts (filter,UV lights) on me when they were not needed at this time."

"Courteous, knowledgeable."

"I was not too confident in Tech's knowledge. Nothing in particular. Not sure he checked current draw on emergency heating elements and not too sure he checked air filte..."

"Reliable service and follow up is declining but yours was great"

"Challenging installation, handled very well by Mike Simon. "

"The technician was efficient and personable."

"Very thorough"

"on time and efficient in servicing unit"

"The person did a great check up and he is a very nice person"

"Timely, thorough & courteous service "

"Technician was prompt, courteous, knowledgeable, efficient."

"SWIFT COMPETENT SERVICE WITH WARM AND FRIENDLY TECHS, HIGH QUALITY EQUIPMENT.."

"Arrived on time, efficient and courteous. Respected my house and left everything clean."

"I would like to request that Josh come out for my service work."

"i want to express my deepest thanks to bill boyette for the wy he understood and took care of my problem. bill is a great credit to service experts"

"man did a good job"

"Prompt, efficient, friendly service. Had the part on the truck."

"A problem occurred that Rhyne was not familiar with in handling. We both spoke with Mike, the supervisor, and was assured he also understood my point of view. Mike then s..."

"With very good service and great service technicians keeps my A/C system working all year."

"Marino understood everything about my system and told me what I had to do."

"Your Representative was efficient, professional and explained everything very clearly"

"Good tech"

"He arrived within scheduled time frame, very professional, knew what he was doing!"

" I didn’t answer right away and the guys did not leave they kept trying to contact me. Glass they cared to stay until I answered the phone. "

"Mike is a trusted technician. I don't have to look over his shoulder as with some trades to see what he is doing. In fact, I am comfortable enough to permit him access to..."

"Robert was extremely helpful and went the extra mile. He made sure all the work was completed for my annual check and adjusted my drains in order to work properly in the ..."

"on time"

"Service was quick, efficient, friendly"

"WHY NOT??"

"Always professional, efficient, and affordable."

"Was extremely professional, and explained everything in detail."

"service was done on time and tech did a good job."

"I sometimes do not get a call before they are coming. I'd like a reminder call or text the day before."

"Tech was very professional "

"He knew what he was doing and got about the job quicklly and efficiently. He did not try to "upsell" any more products. I appreciate that. "

"Arrived on time, a little early which worked out great. Very professional"

"Trevor (312) said the A/C system was in good shape."

"We're prompt, very courteous, good service."

"Technician was here on time and explained the services he was providing."

"The technician was very professional and respectful "

"I've had Al several times and he is friendly, courteous and knowledgeable."

"We had a tune up and requested an estimate to replace a unit for our bonus room upstairs. Our AC getting the tune up makes a loud sound when shutting off. We noted this..."

"Our technician was most polite and respectful. We were informed of what was needed, (a new UV bulb), and provided the opportunity to have it replaced while he was on loca..."

"Professional presentation, and explanation of service provided."

"Excellent service. Technician was informative and efficient in locating the problem. "

"The technician seen very knowledgeable. He explained his findings and the possibility of needing a new unit in the future."

"Michael did a good job and help set me up with a sales rep on getting a system replacement ."

"Very professional"

"Good and thorough maintenance "

"technician was very prompt, courteous and efficient"

"Your associate was very knowledgeable and did an outstanding job! "

"efficient and thorough service"

"Getting the new system has improved the AC in my home 100%"

"Very knowledgeable technician, diagnosing my compressor."

"on time"

"very professional knew this job what he was doing"

"Good service"

"Job was scheduled and completed without any issues."

"James Bass does a great job and never misses anything."

"because that's what I felt "

" Service was on time"

"AC runs great - very efficient "

"The tech was on time, quick but I felt he was through., He was a very nice person."

"Donald was friendly, very efficient, on time arrival, seemed to know his business. He explained his suggestions very well. Would like to have him again next time."

"satisfied with service"

"The service was done quietly and quickly. The service man was very pleasant and helpful."

"Service man was very good at his job and respectful"

"Excellent service no complain for workmanship and knowledge the technician have "

"Professional and friendly "

"Efficient & professional-"

"Very knowledgeable"

"Denis, is an outstanding professional. He called ahead to give the ETA, arrived on time and went right to work. The weather was cold outside. "

"Techs were personable, knowledgeable, and efficient."

"Bill was very courteous and knowledgeable. "

"Very friendly. Excellent service. Very prompt "

"Me. Sean was extremely proficient with this service call. Had Great interpersonal skills...did a GREAT job explaining what he did on this service call, answered ALL quest..."

"Robert was professional, personable and polite. "

"Was courteous, efficient, and explained what was needed for my system."

"Your service tech Joshua was excellent. Very thorough; very efficient. "

"Rhyan corrected a problem all past technicians only patched"

"Jimmy was very friendly and got on with the job. He also seemed knowledgeable. Also the people in the office (Deborah) are very efficient at replying to e mails."

"Great help. Would highly recommend Mike to any one."

"Jimmy was professional, explained everything clearly, had a pleasant style, and very competent."

"Robert was knowledgeable & provided great service"

"Technicians (Donald & Holden) were very professional and knowledgeable. They offered tips on maintenance, checked attic ducts. "

"John answered all my questions, listened to my concerns and gave professional feedback and recommendations for care of the unit."

"Knows his craft, timely and professional"

"He did a good job and explained everything he did and what I possibly needed to do "

"Technician was professional and courteous and completed the service as expected."

"Bill A. is a very pleasant man that is always courteous, and seems to know what he is doing, and does it well."

"No introduction, no name tag. Arrived at 11:25, in my unit at 11:27 without equipment/tools. Came in then had to go back to van to get equipment, not sure why he did not..."

"Acted very professional and got done with the job in a reasonable time."

"PunctuAl, efficient, recommended areas of concern and possible need for further action."

"Technician was very professional and knowledgeable "

"He did his job explained what he was doing. Was pleasant to talk to.."

"technician completed job in a courteous and effective manner "

"The technician was competent and friendly"

"The service representative was able to find the problem and solve it."

"This is the second questionnaire from you guys GIVE IT UP! YOU ARE SPOILING A GOOD TNING!"

"Roger very knowledgeable about what he was doing and explained same to me when I had questions."

"Very satisfied Mike explained to me what he will have to repair and why."

"excellent service tech, friendly, helpful in explaining what was needed"

"Dennis has been our technician for years. He knows the system inside and out, is always very professional and helpful. We would be very upset if anything ever happened ..."

"I do not need to have them try to sell me something. Our air system was purchased through you guys. It does an awesome job. But everytime they try to sell me something. T..."

"Very helpful "

"The spray used to spray coils was overpowering. Have never had this experience befor "

"Tech was very friendly. He did his work quickly and professionally."

"the technician resolved our problem items and answered and explained all related questions. Not only was he professional, he responded to things prior technicians had not..."

"He was on time, polite, and efficient."

"Friendly and professional "

"Responsive, thorough, efficient."

"THE TECHNICIANS WERE VERY KNOWLEDGEABLE AND FRIENDLY. THEY WENT ABOUT THEIR ASSIGNMENT AND COMPLETED IT TO PERFECTION."

"Alex is very efficient."

"Terry is the best. Very knowledgeable. Extremely kind and polite."

"Everyone is always polite, helpful, and knows what they are doing...very competent. Alex is an asset to the company."

"The technician found the problem with my system quickly and told me to call for a manager to come and look at it."

"Courteous, prompt, efficient, personable"

"Technician cleaned the system and installed a part to retard corrosion of aluminum blade, done efficiently. "

"LEE HAS BEEN HERE BEFORE AND HE ALWAYS PROVIDES EXCELLENT SERVICE."

"The technician was very professional,excellent attitude "

"He arrived on time and did the job he had to do."

"Jesus es muy atencioso e profissional"

"The technicians made every effort to resolve the problem and were very clear when explaining what had failed and how it would be resolved"

"Job done efficiently."

"on time, courteous representatives"

"He came in time and did his job. My only complaint is that the company is trying to sell me a new unit and he called for a salesman to come over. When I am ready for a ..."

"Jeffrey was very knowledgeable, professional and friendly."

"Asked to remove the auto run on thermostat from previous service tech. Fail to perform this test, especially with the need of heat. "

"the day the technician was supposed to arrive, he did not come, so we lost the entire day!"

"great service"

"Service technician was excellent."

"efficient, professional, and on time"

"The techs need to be scheduled early enough to be finished before 4 PM. Harbour Pointe Condo Building Locks access to the roof at 4PM and on weekends "

"Li was very thorough and explained every question I asked. He is professional and a true asset to your company. "

"Unavailable part"

"Problem solved quickly. jesus is the best, has serviced our ac before."

"The technician was excellent and very respectful of my house. He left everything clean and brought my attention to a rust issue on my outside units and provided a solutio..."

"Satisfied "

"I had a scheduled appointment on 12/19/2017 from 10AM-Noon time. I called at 12:15 as no one called and stated they were on their way. Your company advisor then said so..."

"I told the person selling this unit that. I was very concerned to get a new unit since I had so many problems when they placed the prior newer one. Just as they were inst..."

"Rep has been our preferred service person for multiple years & knows the systems well "

"Because everything that was needed to be done was done."

"On time. Very thorough doing his work."

"John Acevedo is a quality person that cares about me. He performed his job with perfection and I am totally satisfied and happy. AS FAR AS I AM CONCERNED YOU NEED TO PA..."

"punctual and knowledgeable. Great service."

"Each gentleman who has come to our home have been courteous and professional.In the last visit we had some questions concerning a bedroom wall. He gave us some good advic..."

"Technician appears to have done a very complete service"

"great customer service!"

"The guy who came took care of my 2 units as if he was my loving son. I had a tremendous amount of debris collection in both units that had to be cleaned out cause I have ..."

"Excellent knowledgeable technician"

"The technician was very friendly, very thorough."

"Came on time, was very professional."

"the tech. that did the service is the best. he did a great job. I have had you service this same unit before and the last guy did a 15 min service. the tech that came out..."

"The service rep was very professional and successfully completed the installation."

"EXCELLENT SERVICE, TECHNICIAN ACTED VERY PROFESSIONAL, Ai RRIVED ON TIME AND ANSWERED ALL THE QUESTIONS I HAD. I HAVE BEEN WITH THIS COMPANY MANY YEARS, I AM VERY SATISFI..."

"2 different men came . I showed them photos I had taken in attic and asked if they could look in attic and tell me if I ned to replace my duct work or if something else w..."

"Prompt and competent service by dispatcher and technician Lee"

"The technician was great. He was honest, efficient and professional. Excellent problem solver."

"Technician had knowledge of system and understood the code. My frustration was scheduling service, having the visit moved to the next day, and little or no comprehension..."

"excellent service and knowledge best a/c company in florida especially the technician mr. LI"

"Li was very thorough, courteous and knowledgeable. Tried to do all he could to restore system to working order."

"Technician was very efficient an diagnosed the issue immediately he was also very personable"

"Tech was good but still don't have the very expensive filters we paid for!"

"The service provided was good. However, I feel I was greatly overcharged. The part was under warranty, butI was still charged close to $400.00."

"all good. Techs explained things clearly and thoroughly."

"Always good service from the technician who has been to my home to repair many times. Listens to what I have to say about the problem and then goes to work to repair."

"Jesus was great. He explained and shared good tips for my unit to run most efficient. Thank you Jesus!"

"He was prompt, polite, and answered all of my questions."