Reviews

Average Rating
585 Total Reviews
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"EXCELLENT SERVICE, TECHNICIAN ACTED VERY PROFESSIONAL, Ai RRIVED ON TIME AND ANSWERED ALL THE QUESTIONS I HAD. I HAVE BEEN WITH THIS COMPANY MANY YEARS, I AM VERY SATISFI..."
"2 different men came . I showed them photos I had taken in attic and asked if they could look in attic and tell me if I ned to replace my duct work or if something else w..."
"Prompt and competent service by dispatcher and technician Lee"
"The technician was great. He was honest, efficient and professional. Excellent problem solver."
"Technician had knowledge of system and understood the code. My frustration was scheduling service, having the visit moved to the next day, and little or no comprehension..."
"excellent service and knowledge best a/c company in florida especially the technician mr. LI"
"Li was very thorough, courteous and knowledgeable. Tried to do all he could to restore system to working order."
"Technician was very efficient an diagnosed the issue immediately he was also very personable"
"Tech was good but still don't have the very expensive filters we paid for!"
"The service provided was good. However, I feel I was greatly overcharged. The part was under warranty, butI was still charged close to $400.00."
"all good. Techs explained things clearly and thoroughly."
"Always good service from the technician who has been to my home to repair many times. Listens to what I have to say about the problem and then goes to work to repair."
"Jesus was great. He explained and shared good tips for my unit to run most efficient. Thank you Jesus!"
"He was prompt, polite, and answered all of my questions."
"Job well done. "
"You are in the business of selling services instead of focusing on customer satisfaction and peace of mind.... Your technicians (you sent two different ones) are very nic..."
"Solution was very satisfactory "
"Arrived early. Explained everything before performing the service. "
"Excellent service John and Joe"
"Timely. Informative. Friendly."
"Guy showed up, worked fast, seemed competent."
"Technician came out and troubleshot and got unit working within the hour."
"Responsible, technicians show they really care to bring excellent service"
"Li is the best!"
"Office communicated regarding arrival time. Tech was very professional and complete."
"Expert, professional courteous service"
"It was our first experience with Service Experts, and we had called them in for a 2nd opinion. John (your service rep) displayed professionalism and well groomed custome..."
"Techs Humberto Lopez excellent service.Thanks"
"Mr. LI came on time (though he did not call just before coming) and performed the needed repair to our air conditioner in an efficient manner, and explained what was need..."
"Jesus is very professional and courteous. He fixed the issues and provide great tips to improve performance and avoid costly issues. We would be happy to welcome Jesus ev..."
"The service has always been complete and excellent. Humberto is superb."
"Very courteous and professional service"
"Excellent technician, presentable & friendly"
"The diligence and effort by the technicians was great. They never gave up. But still, we spent too many days in a hot house."
"I make it a point to request Service Experts tech, Joe, who is consistently both knowledgeable and professional. I've had many techs and he is the best!"
"Awful! The service technician would not stop complaining about my AC unit and how old it was. There was nothing wrong with it as the unit is fully functional. All I wante..."
"The technician was very thorough, polite, and explained everything he did. "
"Great customer service."
"Morning call in repair in peak season and got the requested technician, 344 Humberto the same day!"
"Very timely and knowledgeable and pleasant experience "
"Li is very knowledgeable and knew immediately what the problem was. He is professional and always prompt. We look forward to Li coming to check any problems we may have..."
"Service was efficient and professional."
"I had no idea that 1 lb of gas was $99"
"Joe is the best, however poor communication from the office to the tech. "
"kept on the job until it was done. was not easy but got a/c working for the weekend!"
"Always professional and provides us with good tips to maintain the SC system"
"Usual professional job."
"Spent a lot of time servicing my equipment, while explaining what he was doing. Was very pleasant and seemed knowledgeable."
"Lee is the best diagnostic technician. He is efficient, knowledgeable and explains to the customer what the problem is. Always smiling and gracious. "
"Both service techs, where professional and knowledgeable. They worked together to solve a very difficult job. They let me know what was going on through the entire time..."
"Very professional and explained potential for future problem which may occur"
"Li came late in the evening to fix my AC when all other ac companies were closed for the holidays. Li was professional, explained all he was doing, worked quickly and qu..."
"Humberto arrived on time and provided quick and courteous service. "
"The technician was punctual, professional and seemed knowledgeable."
"Very courteous on time clean polite"
"great service at site, very thorough and professional and great follow up and reminders on service and customer discounts."
"Li provided a through inspection and good advice on the unit."
"Very informative, well prepared and patient."
"Amanda was super understanding and gave me comfort and quick response. The Service Technician 344 Humberto was absolutely the most thorough diagnostic mechanic I have eve..."
"I told the technician from the start what the problem was and appeared to know what he was doing. I was not present when he told my husband, the problem was the compresso..."
"The technician pointed out a small leak on a cooling line that was repaired at no cost even though the warenty had expired."
"quick and efficient"
"Service needed late in the day and taken care of when most needed"
"Humberto lópez very profesional he is the best 100%"
"Joe, the technician is very good. He explains everything thoroughly and makes sure everything is working correctly and clean before he leaves."
"The technician was very knowledgeable and helpful."
"I paid $150 for a capacitor that retails for $19..50"
"THE TECHNICIAN IS THE MOST KNOWLEDGEABLE, THOROUGH, PROFESSIONAL, AND ALWAYS DOES A GREAT JOB!"
"Technician (Joe) was outstanding explaining everything he was doing, etc."
"Ricardo was excelent. Don't let him go!"
"My first appooint tech was scheduled to arrive between 10 and 12. At 12:30 the tech was a no show I rescheduled. This time Li arrived on time."
"John is an excellent technician with excellent customer service skills and ready to answer questions we may have"
"Great service on a Saturday. "
"explainations offered by the technician"
"He gave me an assessment of my a/c;. He was courteous and arrived within the scheduled time. An above average visit, but nothing to warrant an exceptional rating."
" Joe Fernandez is one of the most knowledgeable and professional technicians I have had at my house in the last 25 years. He is friendly knowledgeable and explains everyt..."
"Joe was not able to repair my Trane unit, but he did spell out for me very clearly and why the unit needed to be replaced. If he could have fixed the unrepairable unit h..."
"Technician took the time to clean out the condensing unit with the hose, pull amps on motor, and check freon level. Then he measured inside cooling temperature from ducts..."
"He did an amazing job and had to deal with adverse weather conditions "
"I think Lee is the best technician you have"
"Ismael Joe Hernandez has been a great technician ever since I uses service expert. He is very professional and knowledgeable."
"Humberto is amazing. I want him to come to my house every time i call. He not only found the issue a freon leak fast and safe he quickly fixed the issue. The house was co..."
"All went smoothly. Prompt service."
"attententive towards customer needs and gave good advice"
"Jeffery was on time, very pleasant "
"The technician was very courteous, helpful, and knowledgeable."
"He went over the entire system, top to bottom and reviewed everything with the home owner."
"Humberto was expert and show me how can my system improve and save more I'm very happy whit Mr Lopez EXCELLENT SERVICE AAAAAAA!"
"Humberto López showed very professional and understood about system happy today whit the services and also upgrade my older filters for the new Humberto recommended thank..."
"There was nothing that needed to be done that he did not do - and do efficiently, then explain."
"Service technician was especially nice, professional,helpful in every way."
"Excelent Service Humberto is the best technician very very profesional and expert high recommended"
"Great service, very professional. "
"Great service solved a problem"
"He did the job well and was very polite."
"Paid for call but air stopped working within an hour. Returned and left my compressor open w all cables out and exposed. A mess. We had another company return the next da..."
" The technician was quick clean efficient However Jasmine , the woman who made the appointment was rude and a liar She Made a good experience into a bad experience"
"He was very through in servicing the unit and explained all he did."
"El Sr. Humberto Lopez me brindo un servicio excelente y muy professional. Llego puntual a la hora que me habian dado. "
"It would have been '10', but you charge too much for a replacement part compared to your cost. Service person was '10'."
"Humberto was very professional, efficient, and courteous."
"Mr. Lopez has been to my home for service calls and installation of my present system. He is courteous and polite. He provides information in a easily understandable ma..."
"The repair was handled well and quickly. However, the installation of our new A/C was not to standards. The drainage system keeps leaking profusely and we have to keep c..."
"tech was very thorough"
"Technician was on time, pleasant, answered all of my questions and offered the monthly $12 service plan."
"On time, fast professional service."
"We always are impressed with Lee. Knowledgeable helpful dependable "
"The technition Humberto was exceptional and able to fix the problem "
"John was punctual, respecful and thorough with his work."
"He came as scheduled, seemed to be diligent in working on the equipment and quite thorough and professional. "
"The tech said I was going to received a call reference my AC needed to fiind out about maybe replacing the unit and a warranty but never heard from anyone from the compan..."
"Li always does a excellent job."
"John, the technician,who installed the fan motor, did a fantastic job. My rating is based on the difficulty I had with Christina and the lack of trust I now have with Hu..."
"Of course the technician always shows up 15 minutes before the end of the appointment time taking more time away from your day. I had to cancel an appointment because it ..."
"Jesus was great"
"Humberto is a great service agent. Today he came with a supervisor, David Traywick, to watch him. I did not like David, nor did he help Humberto in any way. He just wa..."
"The technician was very professional and explain every thing he did."
"Joe is great!! He always explains to me the service provided and if any further action is needed. "
"Humberto was not only extremely competent and professional, but thoughtful and courteous as welkl."
"Aweful. We are paying for the maintenace program which is scheduled one week from now. We scheduled the call im working hours. They arrived after working hours, charged o..."
"The technician(Mr. Hernandez) arrived within the given time frame. He worked professionally and was as always,very personable. He patiently explained the services he prov..."
"technician explained very well what he was doing"
"Service check was done quickly and professionally "
"Tech was on time and, from a non-expert view, appeared to do a proper job."
"quick and complete"
"Joe arrived on time, was extremely professional in answering all of my questions and made sure all issues were resolved before leaving. These are the reasons why I have ..."
"very proffesional"
"Very informative and caring."
"The technician is very professional."
"Me. Li checked our air conditioners, explained the advisability of installing a magnesium rod in one, changed our air filters, inspected the UV lights, and did so efficie..."
"I was not home. No receipt was given to my daughter who was at home. Please email the usual service receipt. Please don't keep making your technicians try to sell me a ne..."
"The tech did a great job, very thorough and explained everything clearly"
"Very professional"
"Very thorough and informative tech"
"The technicians were very knowledgeable and helpful."
"Li showed up quickly and solves the problem when my system went off suddenly."
"The technician was knowledgeable and completed the service very well."
"Very professional and polite"
"He arrived in time, was polite, and did the service professionally (from what I can judge)."
"Arrived on time, very professional yet personable, did his job thoroughly and answered any questions."
"Humberto, the first representative to respond, didn't have the technical and computer knowledge to fix the problem and left. Lee, the second reoresentative to respond, d..."
"Joe is awesome"
"The tech (?Ricardo) was excellent, thorough, and answered every question. He was awesome."
"Prompt. Found the problem and repairs it quickly. Explained what he was doing. Spoke English!!!!!!!!"
"Excellent service "
"tech was on time and very efficient"
"Joe Hernandez, my service technician, is always very knowledgeable, efficient, and caring. I always request Joe to do my A/C service, if he's available."
"pleasant, professional, and attended to all concerns"
"Pleasant, easy, thorough."
"The tecnician was knowledgeable, efficient, and courteous."
"John arrived on time, was very polite and cheerful. He figured out the problem with the a.c. very quickly and fixed it. He cleaned up the work site. He worked hard an..."
"The technician was very conscientious in everything he did."
"Located the leak and made repairs quickly. Very courteous."
"He was friendly, corteous, answered my questions and took time to explain maintenance suggestions. "
"Your Technician arrived 5 hours late and no one communicated that it would be that long. AND he overcharged me $100 and said I had to call the office to settle it. I've ..."
"They arrived at a late night call and fixed the problem !!"
"Mr. Hernandez and his trainee provided prompt, professional service. And we were very satisfied that all care was taken to be sure our air conditioner was in excellent wo..."
"The technician was already familiar with my system and was able to quickly and easily communicate with me regarding our "no cool" issue"
"Appointment time was between 12-2pm, technician showed up at 5pm Also. Technician charged me the $89 service fee PLUS the cost of repair aND wouldn't change. I now have ..."
"Prompt and efficient service "
"Joe came when he was scheduled. We had terrible rains and he new we had carpeting in the second part of the house. He suggested coming back the following morning as he c..."
"Jesus called to check on our problems several times. He came as soon as he could and discovered the problem and our home began cooling immediately."
"I live in a big house and recently I had a problem with the air conditioning system. We called a company that usually served this house, they used to come fix something..."
"I spefiically asked for Mr YI. He always does and did excellent work!"
"The technician that came the first day was very polite very professional #114."
"Fast response and courteous tech"
"timely and professional."
"We have a little leek coming from the condensation pvc"
"Jesus called before he came, was quick and professional, and got my AC working again."
"Courteous service"
"Just to make sure I do not have any kind of problems with the technician, my problem was seeing him dealing with his manager back and forth to get a "better" quote for pa..."
"tech was on time and very cordial. Also helpful with info"
"John Acevedo is great! As far as I am concerned he is one of your top representatives. He is very professional all of the time, answers all of my questions and supp..."
"Job seemed well done, Of course, I have no expertise to make to render this opinion."
"The service provided was excellent, and I was extremely pleased with Joe, the technician. The only thing that kept this from being a "10" was that the technicians arrived..."
"There's nothing else he might have done."
"Technician very helpful."
"Technician excelent, puntual and knowlegable,"
"The technician was professional, service oriented and gave information about the quality and high standards of the company as well as instructions regarding the thermosta..."
"service was great, as usual, the work area was left clean, the explainations were useful and reflected a knowledgeable technician"
"As always with Lee, it went as smooth as silk"
"Prompt, courteous, and successful!"
"on time very friendly and professionsal"
"100"
"Very nice experience. The technician was very nice, professional & kind as well as credible in his explanations and advice."
"Clean, quick"
"Li is very knowledgeable, works hard, and is polite and friendly."
"Very good customer service,courteous service, efficient, quality technical service "
"Humberto is friendly, knowledgeable, and very efficient. also Very Professional technician, Thanks "
"Super professional, excellent and kind service"
"excellent service"
"Because of Joe expertise, politeness, honesty and experience. "
"Technician humiliated me by keep saying our unit is very very old numerous times and he did jon roughly."
"Technician fixed a water line which was poorly angled and prevented a future leak. "
"The technition was very pleasant and prosessional. He explained all the problems we encountered and how he made the repairs."
"The technician did his work efficiently and was courteous."
"An excellent technician did the work."
"Problems with initial scheduling"
"John was excellent! Very knowledgeable "
"LI IS THE BEST!!! HAS BEEN DOING CONSISTENTLY GREAT WORK OVER MANY YEARS!!!"
"Li arrived early explained everything he was doing. He made great suggestions to help keep the unit running"
"he cut my pipe then patched it horriblily then after I complained he redid it. In all the years I've had service they have never need to cut this pipe in order to blow ou..."
"He showed up within the time frame and worked quickly and cheerfully. I've had him a few times in the past and he's always good."
"Professional, punctual and knowledge"
"Technician knew what he was doing and what to look for.....saves time and $$."
"Everything was resolved"
"On time. Friendly. Appears to have done a thorough job. Didn't try to sell something."
"On time. Worked fast. Kept me informed."
"John always provides excellent service. If there is a problem , he will explain and then fix it... He is courteous and very knowledgeable. "
"You never sent the quote for replacing the ac"
"Professional, friendly, punctual."
"great service, on time and courteous"
"Technician was knowledgeable, professional and did a thorough job."
"Very informative on what he was doing and the things my unit needed"
"The technician was very pleasant and professional. He took the time to explain exactly what services he had provided and patiently explained the answers to several questi..."
"technician was very knowledgeable and explained very well"
"Mr. Lee is always excellent"
"The technician was on time, explained everything and was professional."
"he did the job efficiently and was informative and courteous"
"The person sent was more than competent and pointed out details that others had missed in my case including myself. His inspection was lengthy and precise. He also took t..."
"The services was professional, prompt and thorough. "
"Jesus listened very carefully to what I told him was going on with my AC unit. He did a very thorough check both inside and out and ultimately found the problem, ordered ..."
"The technician arrived at the right time and he completed the service on our a/c very professionally."
"Your young fellow did all that was required here, did it well, and was pleasant the whole time. Perfect manners - and skills to match."
"I asked and was told that Lee was coming to my building, and came a different person. This is an old building with different ways to do things in the roof that only those..."
"Mr. Dorsey called to say he was delayed in traffic, and arrived shortly after. (Traffic has gotten unbelievable bad lately.} He was professional and polite."
"Prompt service, professional staff"
"The tech diagnosed the prob very quickly and returned to repair it very quickly"
"Good Service, though."
"On time and competent service."
"The Technician knew what he did and went about his task with care. He did not waste his time or mine with needless actions not pertinent to the service call."
"Li is extremely professional at what he does and always provides the best service."
"The technician Joe was very good. However, the part delivery process is slow. My unit was out on Saturday and did not get up and running again until late day Monday......."
"Excellent service and very professional "
"Employees were not professional enough to handle customers, and the technitian doesn't know what he is doing. The manager doesn't care how customers are treated and nee..."
"I'm a long-time customer and this is the first time I've not been "very satisfied". Being it's after a major hurricane hit, I'm trying to cut you some slack and not rate..."
"Received timely, courteous and professional service."
"Techs were knowledgeable and professional"
"Friendly and efficient service call."
"prompt diagnosis and repair turn around time shortly after hurricane IRMA. although I am disappointed that I was billed even though I have had a service contract on the 6..."
"On time arrival; courteous and knowledgable tech; "
"I really appreciate the fact that he arrived on time, and also called to let me know he was on his way"
"The service man was prompt, informative and helpful. "
"They came at night, accurately diagnosed the problem. Didn’t waste time inside the house "
"The men were courteous and and knowledgeable and finished the job well."
"The technician was very thorough."
"Professionalism, and ability to correct the problem."
"The Technician was efficient, experienced, helpful and fast."
"Wrote up an estimate. Could not understand what he was suggesting or why he was suggesting it."
"did his work efficiently "
"excellent tech"
"Top notch, knowledgeable, clean, personable technician. "
"The tecnici was courteous and knowledgeable"
"Good job fast know what he was doing nice guu"
"Great tech"
"Need confirmation that defect is covered for parts and labor. Not happy about my ceiling again being damaged because of the same problem which occured less than a year ag..."
"Andrey explains all what He’s doing what needs to be done "
"Prompt and accurate estimate from the Comfort Specialist (Greg); and excellent installation service by the technician. "
"I had a device agreement and I called prior to expiration and was schedule after the expired date and forced to repay again. I cancelled "
"Seemed thorough. Professional. Gave me a good report!"
"Because it is true."
"Because Michael worked like a dog all day long. He was at my house from 10:45 until going on 6 PM. He told me it was a two man job and he was alone. I felt so bad for ..."
"I was kept informed when tech was due to arrive.He was very professional in his manner,explained ahead the labor fees,asked if there were any questions regarding same and..."
" James was extremely professional, efficient and did a Great job cleaning up when done. He was also very courteous and respectful towards my 82 year old mother. My air i..."
"Jose worked on all three of my houses yesterday. He was professional at all times, got all the systems working at peak efficiency and was able to improve my largest syste..."
"Alex was courteous, professional, and efficient. He explained to me any questions that I had"
"reliable, stands by their products, customer satisfaction is their priority, fast appt when you need repair"
"After paying $1059 on September 2 and another $1257 on September 27, 2017...I'm a bit disappointed. While the work was completed and seems to be done well, there were MA..."
"Response time was phenomenal "
"The service was very fast and complete."
"Dan is very helpful and trustworthy!"
"Called late in day, (7pm'ish) didnt really expect to get a Tech out that late be he did come in only about 1 hour."
"Service was on time "
"all involved with purchase and installation of new unit were very professional great team work "
"Always professional and does a thorough job. Thank you"
"Prompt, courteous response to our call. "
"Excellent service, and Josh was very helpful."
"Seemed thorough. "
"Late last night my air conditionoing unit suddenly stopped working. I went online to find an A/C Maintenance Co. I chose Service Experts based on reviews I read. I was v..."
"I am concerned that this is the third time service was needed on the AC in the past few months! "
"service provider was courteous, addressed concerns we had , and was thorough "
"I requested the tech who had been here before and he came. He was prompt and professional."
"Jesse was very thorough and explained everything "
"The technician was knowledgeable and thorough. He seemed to know what he was doing. He was friendly and helpful"
"Spent the time and answered questions"
"Seemed organized and thorough."
"Good tech, reasonable time for service."
"Daniel was professional and polite. Told me what he was doing, advised of condenser's performance measurements and his analysis that coil may have a leak. We talked about..."
"The Tech did an extra amount of work cleaning my outdoor unit, looks like new!"
"Prompt service."
"Multiple visits to finally get it fixed."
"Tech (Brian) was polite and professional. Patiently answered all my questions without hesitation. Offered suggestions for additional service/products without being "hea..."
"Arrived within the time frame and went right to business."
"Technician was thorough while doing the maintenance."
"Very proficient"
"Intermittent problem. Service rep stayed with it trying different things to cause problem to reoccur. Was successful in both reproducing and fixing it. Above and beyond e..."
"Tech was very nice and seemed to understand what I was trying to say was wrong."
"The technician seemed knowledgeable, was personable and was thorough."
"We were very pleased with Ronnie Quinones. He was courteous, neat and clean on the job. Service Experts promptly made another app. for us after cancelling for hurrican..."
"Technician arrived in the service window and finished the job promptly."
"Scheduling the appointment was insane. Once problem diagnosed then I was told 6 days was the earliest it could be repaired. Sent email to Service Experts and was called n..."
"man was on time and did a great job"
"Chris is efficient knowledgeable and nice"
"The technician didn't show up until 7 minutes before the end of the appointment window. Then he said he was early. Did he have his appointments mixed up? He was very sl..."
"The tech was prompt, knowledgeable, and went the extra mile to get my problem fixed!"
"Technician very knowledgeable "
"Michael, your service technician is truly an expert in his field. He is very knowledgeable and I would highly recommend to anyone. He is honest, thorough and very profess..."
"Ronnie always does a good job and very friendly"
"Anthony was on time, very knowledgeable, polite, helpful, full of information. "
"It was done quickly and back in service ,Well done, Thank you !"
"Tech was knowledgeable,clean and ontime."
"Tecnition"
"Installer was knowledgeable, efficient, neat and friendly. He was concerned about my home and landscaping."