Reviews

"Li, with his experience, was able to figure out exactly what the cause was of the drips to my head from my bedroom Mitsubishi split system wall unit - and to set the blow..."

"The problem was identified and a short term solution was employed to get the system working again until a replacement part arrives."

"Mr. Lee is the best. Always on time. Explains the issues. Offers several plans to resolve. "

"I called you after my elderly parents had tried for two days to get their air conditioner fixed. You came out on a Saturday, showed them the issue was not worth fixing. ..."

"Customer service was great; well detailed and knowledgeable. "

"Everything was great "

"george was fast, neat, clean, and knowledgeable "

"He was very knowledgeable."

"Li spent over two hours at night trying to alleviate a leak in our new air-conditioner. He called before he arrived and told us the exact time that he would be arriving...."

"The technician was very professional"

"Li has always been very polite and knowledgeable."

"The office staff was friendly and professional. The tech was also friendly and professional. Both phoned to let me know the tech was on his way, which I greatly appreciat..."

"Marino was thorough and friendly. "

"The technicians are always very professional knowledgable helpful and on time "

"Very professional "

"Humberto is a top technician , polite , ready to serve and professional. "

"excellent technician"

"The service representative (Sorry I don't have her name) was attentive, efficient and supportive to the problem in my A/C unit at 545 Anastasia and the technician (Humber..."

"Jesus provided a thorough explanation regarding the coils and their relation to the cooling process as well as instructed me on the importance of regular servicing of the..."

"Technician was thorough, friendly and respectful. He seemed to know his job."

"courteous, expert service"

"The tech showed up at my residence only one hour after I called. He identified the problem and replaced the two parts that my AC needed in a little over an hour. He was c..."

"Technician Marino was very knowledgeable and he not only solved the issued I had with my a/c, but also helped me getting into a maintenance service contract."

"Very neat and professional"

"Brand new unit that malfunctioned. Had toordere a part that took a week to arrive. This was over the extremely hot 4th of July holiday. "

"Service experts worked very hard to provide a technician as soon as possible and sooner than we expected. Marino worked very diligently to solve our problem. He even went..."

"Service Experts must have worked very hard to help us in response to our request for help by sending Marino, the technician sooner than we could have expected; He went to..."

"Humberto is the best"

"As usual service was prompt and good. Technician was polite and knew his stuff "

"The technician did not give me the metal slide that covered the filter and didn't provide his name nor an invoice, Next time send Lee or other that can check the unit o..."

"The tech new exactly what to do"

"Mr. Li educates me about the most efficient way to maintain my air conditioning unit. "

"Mr Li arrived on time and serviced our AC. He is always very nice."

"Thorough tuneup, courteous "

"Humberto, after a long drive through heavy traffic, arrived early and identified our AC problem right away. His effectiveness and efficiency, his knowledge and helpfuln..."

"the technician took his time and explained what he did."

"The technicians were fine. However, if "biological growths" were found in the air handler and on the blades, why were they not cleaned out? The technician said they don'..."

"As always, Li solves the problem."

"Efficient and informative service"

"Always very happy with Lis services. Very professional."

"Service was done by unclogging water container and verifying all key elements are working well. The control was revised and updates. I'm still a little concerned with t..."

"Becuase he was patient explaining the problem. "

"Very thorough and nice"

"Li solves our issue and was very courteous. The service was scheduled in a timely manner and with ease. Phone reps were very helpful. "

"Since Losada sold me this "highly efficient" new deal my FPL bill has never been higher than my "old" 13 yrs system. Heblied and oversold just to get a commission."

"Li arrived on time and was smart in his diagnosis and quickly solved the immediate problem"

"The technicians are very professional."

"Had to wait all day for technician."

"Friendly assistance from the office, timely response by the Service Techinician, he was knowledgeable and had all necessary equipment, and he diagnosed and repaired the p..."

"Professional, efficient, knowledgeable "

"Very hard for me to answer these questions. A consultant came out to view my unit and I am still waiting for the estimate. He came out 6/4, 6/5 I called for a follow up o..."

"great technician"

"Service provided soon after request and Mr. Li diagnosed and fixed the problem very professionally. He explained what happened and was most knowledgable in explaining it..."

"Marino notified me when he was coming. He assessed the problem immediately, and fixed the problem"

"The technician was professional and efficient. "

"tech came to my house, didn't even open the outside unit, said we need a new one, charged $99"

"The service man was very informative."

"Jorge provided friendly and competent service. "

"Mr. Li is the best technician I have worked with"

"Humberto is great. He arrived when he was suppose to. He did the work very professionally. I am totally satisfied. He deserves a 10% hourly wage increase."

"Very thoughtful and competent at everything he does."

"Have not heard back from you "

"Marino was great and provided me with information and great service. Unfortunately, he was almost 3 hours late after the two hour waiting period. As I told your supervi..."

"I called service experts for the first time and had an appointment the following morning--for 6 month check up. the unit is less than 3 years old. Humberto arrived on tim..."

"Puntual, arrived on time, got right to work, properly checked all points, tested and confirmed all being in order. My unit was installed by service experts and has been m..."

"Whenever I need service, I always request Li, he is on time, polite and very efficient."

"Came on time, friendly, courteous, competent. Professional and well groomed"

"He is honest and a good person."

"Mr. Li has always given professional advise. Always explains problems or issues until you understand. "

"Mr. Li is an extremely polite and knowledgeable person. I'm fully satisfied with his service"

"Li is a very good technician. He is also very nice!"

"Service was provided, but later only created further complications that we had to fix ourselves."

"Technician was great. The problem is when you installed my new $10k a/c last year you didnt install the dynamic air filter and you simply repurposed my old bulbs and they..."

"Technician's did a good job on both indoor and outdoor unit."

"This technician is very knowledgeable and helpful"

"The technician was very knowledgeable and super nice and explain everything. He checked my A/C and gave me his report. He was also helpful in any question I had and he an..."

"Li, as always, was conscientious, efficient, and cheerful."

"Same 3 items persist. I have not received the affidavit, the noise still persists and I have not received any communication in regards to the inspection date and procedur..."

"Punctuality and service "

"Broke a art piece and left cartons and mats at front door. Would not accept either one in future work."

"Li found the problem with my furnace very quickly and took the steps to remediate the situation. More importantly, he took his time to fix the problems."

"They were very respectful and quick with the installation process. I recommend these two technicians. Very happy with the services provided. My house has never felt this ..."

"Li always does an excellent job and answers any questions I may ask"

"Overall service ok, but I still have a pending issue with the installation. Apart from that, I have not received the affidavit after providing full payment (release of Li..."

"installed new A/C quickly and efficiently, and left the the premises clean"

"Excellent service. Li is very thorough "

"CAME ON TIME. WAS VERY PROFESSIONAL"

"Jesus is very thorough, clean, friendly, and always makes suggestions for extending the life of our units. He also puts up with my not-so-friendly dog. "

"Li is very thorough and has always paid close attention to his work."

"I paid $100,00 so the guy could tell me that I need to clean my air conditioning and it would cost me $520,00. The solution was to change my air. According to him, the c..."

"Jesus is very knowledgeable and courteous. It's a pleasure working with him"

"Found a problem that other previous techs couldn't. Knows his stuff."

"Very patient, explained in detail and customer friendly."

"Marino the Thecollection is very professional and knowledgeable "

"TECHNICIAN WAS THOROUGH AND CLEAR"

"Mr. Marino performance was thorough and helpful."

"I called for help and Humberto was here within 2 hours. He is so professional, and immediately knew the problem and fixed it. I have been a customer of Service Experts ..."

"He was here on time and didn't try and sell me more items than I had requested."

"Li was efficient and fast in fixing the problem."

"The rep was great. any question i ask he Helped. HE gets a 10 dude was cool and helpful "

"Li is an outstanding professional and human being. A pleasure to have him take care of our AC needs. Thank you. "

"Mr Li has been to my house several times to perform service on my Lennox unit. He is always very professional, polite and hard working. I always ask for him because I t..."

"Tech came and was gone in 15. mins Informed me of the problem and fixed it"

"Everything was done properly and in a very timely manner"

"Technician on time, explained everything"

"I'm still waiting for my quote, When I get it, I will answer the questions."

"Jacques is courteous and professional, very knowledgeable. "

"Service was on time , professional and they answered all my questions. "

"Good job once arrived; "

"I was very satisfied of the service"

"Efficient"

"The technicians were very professional and nice. Ricardo and Rolando were good on informing us of what they were doing at every moment. And they were conscious about leav..."

"They worked at it until the job was done, after having arrived later than expected. Their suppers must have been late."

"Humberto was knowledgeable and personable."

"Too expensive 1to 10 20"

"He was very professional, keeping his job timely and answered my questions"

"Mr li is excellent"

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"Professional and timely."

"I own 7 properties, all of which are under contract with Service Experts. I've been using you for the past couple years on all our properties. I have only heard great t..."

"Very good service, courteous and professional "

"Very thorough."

"Humberto was courteous and professional."

"everything was efficient and as promised."

"Tech Marino #408 very knowledgeable and detailed with my service and arrived on time "

"Explained everything clearly "

"The service man explain what he was doing."

"Response to my initial call, and then follow up by technician (Humberto), sales executive (Jacques) and installation team was exceptional (36 hours in total)."

"Always impressed with Mr Lee's knowledge and skill."

"Humberto was excellent "

"Still waiting for him to call back to set an appointment. "

"Mr. Li came on time, inspected our two air conditioning units and their filters, detected the need to replace a capacitor, and vacuumed inside the air handlers, in an eff..."

"Technician showed up only one hour after I called. Very quick & efficient service!"

"I am getting a survey for service that was never done. Nobody showed up or called me for my appt. on Monday 2-4 PM. AN now you want me to tell you what a good job you ..."

"Humberto is a great asset and has been my regular tech for the past two years; great asset "

"Installation of new ceiling vent cover perfect"

"Humberto was very careful to clean the condenser and air handler and did all of the technical checks and explained everything he was doing and allowed me to see all of hi..."

"Humberto Lopez and amazing service provider!! Very detailed and extremely knowledgeable and professional in his field for air conditioning. "

"Mr Li is great!"

"I have done this already on the Facebook and am not able to do any more evals. This is an imposition and I am giving you a low score on not figuring out that it has been ..."

"Li has ben coming to our apartment for many years now and we are very happy with his service. He is punctual, efficient, educated."

"Consistently professional and courteous service. Li is outstanding!"

"Professional , respectful and knowledgeable "

"The two technicians (Humberto & Jack Bernard) took time to explain what they did and why. They also advised that I need a new 1 1/2 ton AC unit & condenser. The cost for..."

"Because I know the quality of work from your service technician, Mr. Li, from past experience."

"Mr Li resolved long standing issues and provided logical answers to our questions"

"On time. Completed promptly. Protected house from work. So far, seems to be working fine."

"Marino was punctual, polite, neat, and professional."

"Li was friendly and informed us the whys as to what he was doing and for what reason it was for. Pleasant and excellent service"

"What a cheerful lovely man. I appreciate that he spoke very good English and seemed to enjoy his work. He was quite pleasant and seemed most knowledgeable about some qu..."

"Professional, nice and knowledgeable "

"Technician was very knowledgeable and explained what he was doing. He was courteous and respectful."

"Good service and follow ups. "

"Ruben was terrific and thoroughly professional on his three visits required to solve my problem, but I was very unhappy to be without service for 11 or 12 days with no ex..."

"Didnt clean the coils. "

"Very professional informative and efficient"

"Li has been our go to guy for years and we trust him completely.."

"Great service, profesional and attentive to our needs."

"Very informative and efficient"

"We were given the wrong info about service on the unit"

"I am very satisfied with the technicians. Am not as pleased with the large markups on repair parts prices."

"I have always had s great experience with this company. Humberto is very knowledgeable and friendly. "

"My service technician Li was very experience, explained everything clearly and he fixed my air conditioning unit which had not worked at all. "

"service person arrive tool late"

"Predictably consistent professionalism, expertise and courtesy."

"Li did a great job explaining the system and answering all my questions. "

"Arrived on time. Worked efficiently. Explained what he was doing and what he found. Gave me follow-up information. Always works with a smile and good attitude."

"The technician was on time, ,polite and left my house clean"

"the associate arrived too late"

"Li has been servicing my AC for many years. He is always on time and very nice"

"Mr. Li is a consummate professional and a gentleman. I have always requested Mr. Li to service the unit for the past 10 years."

"Alrhough a bit pricey, Li provided exceptional service. He did great. Would like to see him again in another service request. "

"The tech was thorough."

"Li has been servicing my AC for many years! He is always on time and very nice."

"Knowledgeable tech "

"The technician did a comprehensive check of the equipment and also installed a new system to improve the quality of air. The overall result is that the system is operatin..."

"Good comprehensive check of the system, was able to identify the issues and correct properly..in addition made good recommendations to keep the equipment working in optim..."

"Very thorough and efficient. Answered all questions quickly and responsive to customer needs and cost efficiently."

"humberto is great"

"Called first, and let me know he was coming."

"1) Lee was fine; 2) When the technician is an hour late (beyond the original two-hour window) someone should call the customer; 3) Stop making your technicians try to ..."

"When i got home later in the evening after my maintenance visit had been completed my air conditioner was not turning on. I had to call and have a rep come out at 9pm "

"good reception of order, starting on time, good explanations ... "

"Jesus was very thorough, methodical, and conscientious. He checked both the transformer and the UV lights to verify that the problem was the transformer. Not only did he ..."

"he is really on my side and is doing everthing to make this sale !"

"Mr Li was thorough and professional; he completed the work expertly."

"Humberto was quick, thorough, and helpful."

"waiting period was great"

"He took time to explain what was needed. Very nice man. "

"Technician was on time, professional and took the initiative to program a second visit and order filters for future visits."

"Im satisfied with the service received."

"The technician was very competent and the sales rep gave a good overview of the new program. Both were respectful."

"Service expert very good at cleaning and test unit."

"Needed to replace secondary drip pan attached by four metal straps to bottom of air handler. Technician called in supervisor to request how much to charge and was told $..."

"Humberto Lopez is GREAT!!!!! He did a great job, answered all of my questions and is a fantastic representative. HE DESERVES AN INCREASE IN HOURLY RATE AND SALARY IMMED..."

"He was on time and did what he was supposed to do."

"Past experience, articulate knowledgeable technician work long and hard to install equipment and be assured that I could operate the Machinery,"

"You installed a piece of crap thermostat that was not as good or better than what we had. You took advantage of my wife who was home alone to replace our equipment with $..."

"Service Experts has been excellent in all facets of the job!"

"Courteous and quick to find the problem."

"Arrived as scheduled. Was very professional, as usual."

"Technician came same day as my call for service, solved the problem, was courteous, professional, skilled and helpful."

"Technician behaved profesionaly and courteous "

"Service technician was on time and very professional and friendly."

"The technician was on time and very professional."

"Li was phenomenal! He was very polite, courteous, and just simply great all around! I haven't received excellent customer service like this with anything, in such a long ..."

"The technician, Li, was one of the nicest people I've ever dealt with. He was both very friendly along with being very proficient and professional. He explained and sho..."

"My technician was very friendly and professional. He answer every questions with direct answers."

"He is very knowledgeable on his job."

"your regular maintenance seems useless. I had to pay for something you should have fixed."

"jesus came and located problem quickly and explained things to us"

"Service rep was excellent"

"Mr. Li is able to think on his feet, working around problem issues and persevering until they are solved to his satisfaction."

"Humberto was prompt, very courteous and resolved the problem quickly and efficiently. He left everything clean and tidy."

"Quick and excellent service also polite "

"Prompt courteous service. "

"It was a fiasco. We made the appointment a week in advance, and especially told you we need service on Friday but that it must start early. Our Shabbat a=starts at sundow..."

"Lee painstakingly took several hours going over/through both Mitsubishi systems to check everything. He was meticulous."

"Mr. Li is very experienced in his field, and that translates to excellent service."

"TONIGHT MY LENNOX A/C STOP WORKING AND WE HAVE VERY HOT INSIDE THE HOUSE WE CALL YOU FOR SERVICE CALL AND WE HAVE TECH HUMBERTO LOPEZ # 344 VERY QUICK, PROFESSIONAL AND K..."

"technician was friendly and flexible"

"Humberto Lopez Tech 344 was the AC technician who did a wonderful job on repairing and tune up. He is very knowledgeable and polite. I would recommend Humberto very high..."

"I pay for maintenenance. Now I discover that your work is only guaranteed for a ridiculous 30 days !! I suppose you must not trust even yourselves if you can't guarantee ..."

"Mr. Li was on time, did the work efficiently, showed me the filters and UV lamp status, and left no mess."

"The service by Mr. Li was excellent. But when I received the bill for an outrageous $181.00, since I already pay for a maintenance fee and the maintenance was done only ..."

"I love the professionalism of Mr. Lopez. He is the favorite A/C person in our neighborhood. "

"very thorough, good service"

"Mr Lopez was very professional and took time to explain and check everything. He presented as honest and hard-working, taking pride in his job without trying to scam or ..."

"Technician was very knowledgeable "

"Lee arrived just about the time he said he would and he fixed the problem. We were both very satisfied. He has been servicing our home for many years. He is very competen..."

"Friendly, competent service "

"Mr. Li called ahead, arrived on time, did the job of inspecting and cleaning our two systems efficiently, explained that all was in order, made no mess, and was as always..."

"EXPENSIVE !!! 190$ for a 30$ part , (I looked it up)100$ for 20mins of work?????"

"prompt service and attentive, qualified technician"

"They both worked hard outside on the A/C unit."

"the repair man was great"

"very efficient"

"Very professional sales person"

"Good service by technician and by phone to the office."

"Our service technician was very thorough and seemed to check everything. He even took pictures of the inside of our unit with his phone so that we could see the mildew i..."

"The service has ALWAYS been EXCELLENT!"

"Our service technician, Li, continues to be the best technician for performing preventative maintenance on our system. He is detailed, thorough, and vacuums out our conde..."

"Professional "

"jesus was wonderful.he took his time and solved by problems when another company. very honest and courteous"

"gave excellent service"

"thorough, detailed work. Good service"

"Left the house trashed , splashed clothes with what looked like paint. Left hurricane straps off. Changed thermostat to one we didn't want "

"Tech was very conscientious and described all of his actions and tips for care of unit."

"Technition did well but the phone call in the middle from someone pushing for a new AC was not appropriate. "

"Tech was fantastic "

"Technician was prompt and professional."

"Very good customer service. Clear explanation to all questions."