Reviews

"The service man explain what he was doing."

"Response to my initial call, and then follow up by technician (Humberto), sales executive (Jacques) and installation team was exceptional (36 hours in total)."

"Always impressed with Mr Lee's knowledge and skill."

"Humberto was excellent "

"Still waiting for him to call back to set an appointment. "

"Mr. Li came on time, inspected our two air conditioning units and their filters, detected the need to replace a capacitor, and vacuumed inside the air handlers, in an eff..."

"Technician showed up only one hour after I called. Very quick & efficient service!"

"I am getting a survey for service that was never done. Nobody showed up or called me for my appt. on Monday 2-4 PM. AN now you want me to tell you what a good job you ..."

"Humberto is a great asset and has been my regular tech for the past two years; great asset "

"Installation of new ceiling vent cover perfect"

"Humberto was very careful to clean the condenser and air handler and did all of the technical checks and explained everything he was doing and allowed me to see all of hi..."

"Humberto Lopez and amazing service provider!! Very detailed and extremely knowledgeable and professional in his field for air conditioning. "

"Mr Li is great!"

"I have done this already on the Facebook and am not able to do any more evals. This is an imposition and I am giving you a low score on not figuring out that it has been ..."

"Li has ben coming to our apartment for many years now and we are very happy with his service. He is punctual, efficient, educated."

"Consistently professional and courteous service. Li is outstanding!"

"Professional , respectful and knowledgeable "

"The two technicians (Humberto & Jack Bernard) took time to explain what they did and why. They also advised that I need a new 1 1/2 ton AC unit & condenser. The cost for..."

"Because I know the quality of work from your service technician, Mr. Li, from past experience."

"Mr Li resolved long standing issues and provided logical answers to our questions"

"On time. Completed promptly. Protected house from work. So far, seems to be working fine."

"Marino was punctual, polite, neat, and professional."

"Li was friendly and informed us the why’s as to what he was doing and for what reason it was for. Pleasant and excellent service"

"What a cheerful lovely man. I appreciate that he spoke very good English and seemed to enjoy his work. He was quite pleasant and seemed most knowledgeable about some qu..."

"Professional, nice and knowledgeable "

"Technician was very knowledgeable and explained what he was doing. He was courteous and respectful."

"Good service and follow ups. "

"Ruben was terrific and thoroughly professional on his three visits required to solve my problem, but I was very unhappy to be without service for 11 or 12 days with no ex..."

"Didn’t clean the coils. "

"Very professional informative and efficient"

"Li has been our go to guy for years and we trust him completely.."

"Great service, profesional and attentive to our needs."

"Very informative and efficient"

"We were given the wrong info about service on the unit"

"I am very satisfied with the technicians. Am not as pleased with the large markups on repair parts prices."

"I have always had s great experience with this company. Humberto is very knowledgeable and friendly. "

"My service technician Li was very experience, explained everything clearly and he fixed my air conditioning unit which had not worked at all. "

"service person arrive tool late"

"Predictably consistent professionalism, expertise and courtesy."

"Li did a great job explaining the system and answering all my questions. "

"Arrived on time. Worked efficiently. Explained what he was doing and what he found. Gave me follow-up information. Always works with a smile and good attitude."

"The technician was on time, ,polite and left my house clean"

"the associate arrived too late"

"Li has been servicing my AC for many years. He is always on time and very nice"

"Mr. Li is a consummate professional and a gentleman. I have always requested Mr. Li to service the unit for the past 10 years."

"Alrhough a bit pricey, Li provided exceptional service. He did great. Would like to see him again in another service request. "

"The tech was thorough."

"Li has been servicing my AC for many years! He is always on time and very nice."

"Knowledgeable tech "

"The technician did a comprehensive check of the equipment and also installed a new system to improve the quality of air. The overall result is that the system is operatin..."

"Good comprehensive check of the system, was able to identify the issues and correct properly..in addition made good recommendations to keep the equipment working in optim..."

"Very thorough and efficient. Answered all questions quickly and responsive to customer needs and cost efficiently."

"humberto is great"

"Called first, and let me know he was coming."

"1) Lee was fine; 2) When the technician is an hour late (beyond the original two-hour window) someone should call the customer; 3) Stop making your technicians try t..."

"When i got home later in the evening after my maintenance visit had been completed my air conditioner was not turning on. I had to call and have a rep come out at 9pm "

"good reception of order, starting on time, good explanations ... "

"Jesus was very thorough, methodical, and conscientious. He checked both the transformer and the UV lights to verify that the problem was the transformer. Not only did he ..."

"he is really on my side and is doing everthing to make this sale !"

"Mr Li was thorough and professional; he completed the work expertly."

"Humberto was quick, thorough, and helpful."

"waiting period was great"

"He took time to explain what was needed. Very nice man. "

"Technician was on time, professional and took the initiative to program a second visit and order filters for future visits."

"I’m satisfied with the service received."

"The technician was very competent and the sales rep gave a good overview of the new program. Both were respectful."

"Service expert very good at cleaning and test unit."

"Needed to replace secondary drip pan attached by four metal straps to bottom of air handler. Technician called in supervisor to request how much to charge and was told $..."

"Humberto Lopez is GREAT!!!!! He did a great job, answered all of my questions and is a fantastic representative. HE DESERVES AN INCREASE IN HOURLY RATE AND SALARY IMMED..."

"He was on time and did what he was supposed to do."

"Past experience, articulate knowledgeable technician work long and hard to install equipment and be assured that I could operate the Machinery,"

"You installed a piece of crap thermostat that was not as good or better than what we had. You took advantage of my wife who was home alone to replace our equipment with $..."

"Service Experts has been excellent in all facets of the job!"

"Courteous and quick to find the problem."

"Arrived as scheduled. Was very professional, as usual."

"Technician came same day as my call for service, solved the problem, was courteous, professional, skilled and helpful."

"Technician behaved profesionaly and courteous "

"Service technician was on time and very professional and friendly."

"The technician was on time and very professional."

"Li was phenomenal! He was very polite, courteous, and just simply great all around! I haven't received excellent customer service like this with anything, in such a long ..."

"The technician, Li, was one of the nicest people I've ever dealt with. He was both very friendly along with being very proficient and professional. He explained and sho..."

"My technician was very friendly and professional. He answer every questions with direct answers."

"He is very knowledgeable on his job."

"your regular maintenance seems useless. I had to pay for something you should have fixed."

"jesus came and located problem quickly and explained things to us"

"Service rep was excellent"

"Mr. Li is able to think on his feet, working around problem issues and persevering until they are solved to his satisfaction."

"Humberto was prompt, very courteous and resolved the problem quickly and efficiently. He left everything clean and tidy."

"Quick and excellent service also polite "

"Prompt courteous service. "

"It was a fiasco. We made the appointment a week in advance, and especially told you we need service on Friday but that it must start early. Our Shabbat a=starts at sundow..."

"Lee painstakingly took several hours going over/through both Mitsubishi systems to check everything. He was meticulous."

"Mr. Li is very experienced in his field, and that translates to excellent service."

"TONIGHT MY LENNOX A/C STOP WORKING AND WE HAVE VERY HOT INSIDE THE HOUSE WE CALL YOU FOR SERVICE CALL AND WE HAVE TECH HUMBERTO LOPEZ # 344 VERY QUICK, PROFESSIONAL AND K..."

"technician was friendly and flexible"

"Humberto Lopez Tech 344 was the AC technician who did a wonderful job on repairing and tune up. He is very knowledgeable and polite. I would recommend Humberto very high..."

"I pay for maintenenance. Now I discover that your work is only guaranteed for a ridiculous 30 days !! I suppose you must not trust even yourselves if you can't guarantee ..."

"Mr. Li was on time, did the work efficiently, showed me the filters and UV lamp status, and left no mess."

"The service by Mr. Li was excellent. But when I received the bill for an outrageous $181.00, since I already pay for a maintenance fee and the maintenance was done only..."

"I love the professionalism of Mr. Lopez. He is the favorite A/C person in our neighborhood. "

"very thorough, good service"

"Mr Lopez was very professional and took time to explain and check everything. He presented as honest and hard-working, taking pride in his job without trying to scam or ..."

"Technician was very knowledgeable "

"Lee arrived just about the time he said he would and he fixed the problem. We were both very satisfied. He has been servicing our home for many years. He is very competen..."

"Friendly, competent service "

"Mr. Li called ahead, arrived on time, did the job of inspecting and cleaning our two systems efficiently, explained that all was in order, made no mess, and was as always..."

"EXPENSIVE !!! 190$ for a 30$ part , (I looked it up)100$ for 20mins of work?????"

"prompt service and attentive, qualified technician"

"They both worked hard outside on the A/C unit."

"the repair man was great"

"very efficient"

"Very professional sales person"

"Good service by technician and by phone to the office."

"Our service technician was very thorough and seemed to check everything. He even took pictures of the inside of our unit with his phone so that we could see the mildew i..."

"The service has ALWAYS been EXCELLENT!"

"Our service technician, Li, continues to be the best technician for performing preventative maintenance on our system. He is detailed, thorough, and vacuums out our conde..."

"Professional "

"jesus was wonderful.he took his time and solved by problems when another company. very honest and courteous"

"gave excellent service"

"thorough, detailed work. Good service"

"Left the house trashed , splashed clothes with what looked like paint. Left hurricane straps off. Changed thermostat to one we didn't want "

"Tech was very conscientious and described all of his actions and tips for care of unit."

"Technition did well but the phone call in the middle from someone pushing for a new AC was not appropriate. "

"Tech was fantastic "

"Technician was prompt and professional."

"Very good customer service. Clear explanation to all questions."

"I had to call office to see about technician.. Told me he had car trouble."

"Because the installer was extremely professional and pleasant, very clean and neat and was also extremely knowledgeable and efficient "

"misdiagnosis of the issue"

"First the Phone represenitive was fantastic,gave me such a positive feeling about this company. The service tech Had the icomfort thermostat on truck, worked his **** of..."

"Courteous, prompt, helpful, and competent."

"Once over lightly. Skipped at least two usual things -- the filter and the drain. Seemed more interested in selling. Did not advise that would be late to appointment. ..."

"As usual the technician was o time and got right to the check up of the A/C"

"Problem only temporarily solved, not FIXED. Problem reappeared less than 12 hrs later. Still waiting for your serviceman."

"HE WORKED VERY CAREFULLY TO INSERT NEW LENNOX AIRCONDITIONER"

"very short visit. There was no phone confirmation before the visit. I called and the receptionist argued with me that "well its Monday, have not got around to it, we ar..."

"The technician was very thorough. He changed my air filter (which I provided). Other technicians did not change the air filter."

"Always a great technician and knowledgeable"

"No one showed up. When we called we were told the part had not come in. We drove 65 miles for this appointment. It is the third time we have scheduled the finishing of th..."

"Technician was veu knowledgeable, gave me good advice, respected my property and left everything clean and tidy."

"The 'service' was great. Prompt response and arrival of the technician. Skilled, accurate, and quick diagnosis of the problem."

"Your man did all that he could, but concluded that the problem may require a visit by the installers - as has proven the case."

"He told us about products and services but was not overly pushy, going into long sales pitch, as previous providers have done"

"Li has been my Technician for years. He never fails to be courteous, thoughtful, and professional. I have never had a problem with his service."

"Arrived on time, efficient and courteous. Respected my house and left everything clean."

"Marino understood everything about my system and told me what I had to do."

"Good service"

"Technician cleaned the system and installed a part to retard corrosion of aluminum blade, done efficiently. "

"LEE HAS BEEN HERE BEFORE AND HE ALWAYS PROVIDES EXCELLENT SERVICE."

"The technician was very professional,excellent attitude "

"He arrived on time and did the job he had to do."

"Jesus es muy atencioso e profissional"

"The technicians made every effort to resolve the problem and were very clear when explaining what had failed and how it would be resolved"

"Job done efficiently."

"on time, courteous representatives"

"He came in time and did his job. My only complaint is that the company is trying to sell me a new unit and he called for a salesman to come over. When I am ready for a ..."

"Jeffrey was very knowledgeable, professional and friendly."

"Asked to remove the auto run on thermostat from previous service tech. Fail to perform this test, especially with the need of heat. "

"the day the technician was supposed to arrive, he did not come, so we lost the entire day!"

"great service"

"Service technician was excellent."

"efficient, professional, and on time"

"The techs need to be scheduled early enough to be finished before 4 PM. Harbour Pointe Condo Building Locks access to the roof at 4PM and on weekends "

"Li was very thorough and explained every question I asked. He is professional and a true asset to your company. "

"Unavailable part"

"Problem solved quickly. jesus is the best, has serviced our ac before."

"The technician was excellent and very respectful of my house. He left everything clean and brought my attention to a rust issue on my outside units and provided a solutio..."

"Satisfied "

"I had a scheduled appointment on 12/19/2017 from 10AM-Noon time. I called at 12:15 as no one called and stated they were on their way. Your company advisor then said so..."

"I told the person selling this unit that. I was very concerned to get a new unit since I had so many problems when they placed the prior newer one. Just as they were inst..."

"Rep has been our preferred service person for multiple years & knows the systems well "

"Because everything that was needed to be done was done."

"On time. Very thorough doing his work."

"John Acevedo is a quality person that cares about me. He performed his job with perfection and I am totally satisfied and happy. AS FAR AS I AM CONCERNED YOU NEED TO PA..."

"punctual and knowledgeable. Great service."

"Each gentleman who has come to our home have been courteous and professional.In the last visit we had some questions concerning a bedroom wall. He gave us some good advic..."

"Technician appears to have done a very complete service"

"great customer service!"

"The guy who came took care of my 2 units as if he was my loving son. I had a tremendous amount of debris collection in both units that had to be cleaned out cause I have ..."

"Excellent knowledgeable technician"

"The technician was very friendly, very thorough."

"Came on time, was very professional."

"the tech. that did the service is the best. he did a great job. I have had you service this same unit before and the last guy did a 15 min service. the tech that came out..."

"The service rep was very professional and successfully completed the installation."

"EXCELLENT SERVICE, TECHNICIAN ACTED VERY PROFESSIONAL, Ai RRIVED ON TIME AND ANSWERED ALL THE QUESTIONS I HAD. I HAVE BEEN WITH THIS COMPANY MANY YEARS, I AM VERY SATISFI..."

"2 different men came . I showed them photos I had taken in attic and asked if they could look in attic and tell me if I ned to replace my duct work or if something else w..."

"Prompt and competent service by dispatcher and technician Lee"

"The technician was great. He was honest, efficient and professional. Excellent problem solver."

"Technician had knowledge of system and understood the code. My frustration was scheduling service, having the visit moved to the next day, and little or no comprehension..."

"excellent service and knowledge best a/c company in florida especially the technician mr. LI"

"Li was very thorough, courteous and knowledgeable. Tried to do all he could to restore system to working order."

"Technician was very efficient an diagnosed the issue immediately he was also very personable"

"Tech was good but still don't have the very expensive filters we paid for!"

"The service provided was good. However, I feel I was greatly overcharged. The part was under warranty, butI was still charged close to $400.00."

"all good. Techs explained things clearly and thoroughly."

"Always good service from the technician who has been to my home to repair many times. Listens to what I have to say about the problem and then goes to work to repair."

"Jesus was great. He explained and shared good tips for my unit to run most efficient. Thank you Jesus!"

"He was prompt, polite, and answered all of my questions."

"Job well done. "

"You are in the business of selling services instead of focusing on customer satisfaction and peace of mind.... Your technicians (you sent two different ones) are very nic..."

"Solution was very satisfactory "

"Arrived early. Explained everything before performing the service. "

"Excellent service John and Joe"

"Timely. Informative. Friendly."

"Guy showed up, worked fast, seemed competent."

"Technician came out and troubleshot and got unit working within the hour."

"Responsible, technicians show they really care to bring excellent service"

"Li is the best!"

"Office communicated regarding arrival time. Tech was very professional and complete."

"Expert, professional courteous service"

"It was our first experience with Service Experts, and we had called them in for a 2nd opinion. John (your service rep) displayed professionalism and well groomed custome..."

"Techs Humberto Lopez excellent service.Thanks"

"Mr. LI came on time (though he did not call just before coming) and performed the needed repair to our air conditioner in an efficient manner, and explained what was need..."

"Jesus is very professional and courteous. He fixed the issues and provide great tips to improve performance and avoid costly issues. We would be happy to welcome Jesus ev..."

"The service has always been complete and excellent. Humberto is superb."

"Very courteous and professional service"

"Excellent technician, presentable & friendly"

"The diligence and effort by the technicians was great. They never gave up. But still, we spent too many days in a hot house."

"I make it a point to request Service Experts tech, Joe, who is consistently both knowledgeable and professional. I've had many techs and he is the best!"

"Awful! The service technician would not stop complaining about my AC unit and how old it was. There was nothing wrong with it as the unit is fully functional. All I wante..."

"The technician was very thorough, polite, and explained everything he did. "

"Great customer service."

"Morning call in repair in peak season and got the requested technician, 344 Humberto the same day!"

"Very timely and knowledgeable and pleasant experience "

"Li is very knowledgeable and knew immediately what the problem was. He is professional and always prompt. We look forward to Li coming to check any problems we may have..."

"Service was efficient and professional."

"I had no idea that 1 lb of gas was $99"

"Joe is the best, however poor communication from the office to the tech. "

"kept on the job until it was done. was not easy but got a/c working for the weekend!"

"Always professional and provides us with good tips to maintain the SC system"

"Usual professional job."

"Spent a lot of time servicing my equipment, while explaining what he was doing. Was very pleasant and seemed knowledgeable."

"Lee is the best diagnostic technician. He is efficient, knowledgeable and explains to the customer what the problem is. Always smiling and gracious. "

"Both service techs, where professional and knowledgeable. They worked together to solve a very difficult job. They let me know what was going on through the entire time..."

"Very professional and explained potential for future problem which may occur"

"Li came late in the evening to fix my AC when all other ac companies were closed for the holidays. Li was professional, explained all he was doing, worked quickly and qu..."

"Humberto arrived on time and provided quick and courteous service. "

"The technician was punctual, professional and seemed knowledgeable."

"Very courteous on time clean polite"

"great service at site, very thorough and professional and great follow up and reminders on service and customer discounts."

"Li provided a through inspection and good advice on the unit."

"Very informative, well prepared and patient."

"Amanda was super understanding and gave me comfort and quick response. The Service Technician 344 Humberto was absolutely the most thorough diagnostic mechanic I have eve..."

"I told the technician from the start what the problem was and appeared to know what he was doing. I was not present when he told my husband, the problem was the compresso..."

"The technician pointed out a small leak on a cooling line that was repaired at no cost even though the warenty had expired."

"quick and efficient"

"Service needed late in the day and taken care of when most needed"

"Humberto lópez very profesional he is the best 100%"

"Joe, the technician is very good. He explains everything thoroughly and makes sure everything is working correctly and clean before he leaves."

"The technician was very knowledgeable and helpful."

"I paid $150 for a capacitor that retails for $19..50"

"THE TECHNICIAN IS THE MOST KNOWLEDGEABLE, THOROUGH, PROFESSIONAL, AND ALWAYS DOES A GREAT JOB!"

"Technician (Joe) was outstanding explaining everything he was doing, etc."

"Ricardo was excelent. Don't let him go!"

"My first appooint tech was scheduled to arrive between 10 and 12. At 12:30 the tech was a no show I rescheduled. This time Li arrived on time."

"John is an excellent technician with excellent customer service skills and ready to answer questions we may have"

"Great service on a Saturday. "

"explainations offered by the technician"

"He gave me an assessment of my a/c;. He was courteous and arrived within the scheduled time. An above average visit, but nothing to warrant an exceptional rating."

" Joe Fernandez is one of the most knowledgeable and professional technicians I have had at my house in the last 25 years. He is friendly knowledgeable and explains everyt..."

"Joe was not able to repair my Trane unit, but he did spell out for me very clearly and why the unit needed to be replaced. If he could have fixed the unrepairable unit h..."

"Technician took the time to clean out the condensing unit with the hose, pull amps on motor, and check freon level. Then he measured inside cooling temperature from ducts..."

"He did an amazing job and had to deal with adverse weather conditions "

"I think Lee is the best technician you have"

"Ismael Joe Hernandez has been a great technician ever since I uses service expert. He is very professional and knowledgeable."

"Humberto is amazing. I want him to come to my house every time i call. He not only found the issue a freon leak fast and safe he quickly fixed the issue. The house was co..."

"All went smoothly. Prompt service."

"attententive towards customer needs and gave good advice"

"Jeffery was on time, very pleasant "

"The technician was very courteous, helpful, and knowledgeable."

"He went over the entire system, top to bottom and reviewed everything with the home owner."