Service Experts Heating & Air Conditioning Reviews

"I called at 9:04 asking for emergency service. The rep said she put me on the list and would send an email confirmation. I never got the confirmation. I called again at 10:28am asking for a confirmation or a time frame. She said they could not give me a time frame. I called at 3:12pm because no one had called no one had come. I still did not receive a confirmation. I called another company and they were there within 30 minutes. I called to cancel with you at 5:26pm."

"Jorge was thorough, professional, and neat."

"He does a great job."

"Did a good job and was informative"

"Jesus was very good on explaining what and why the process of service maintenance. Very professional!"

"They identified and fixed the problem. They explained what I needed to do to maintain my AC."

"Daniel was expert and friendly. I trusted him."

"Response was very quick and service was efficient and profesional"

"He was just a good person."

"The maintenance tech was very good. He was friendly and did a thorough job, and explained everything he was doing well"

"Easy to schedule. Technician was punctual, very knowledgeable, and did an excellent maintainance in the units."

"Jesus is excellent"

"Competent, friendly and professional."

"Roberto was very helpful addressing my questions, but since I have a yearly maintenance contact with you, I was surprised I was actually charged $78 for a visit just to chat about my ac unit. I was charged for a diagnostic in which nothing else was done. Based on heat levels outside of the house was explained that was the reason unit not operating as to be expected but never thought I was going to be charged for just a visit."

"The person that came worked very focus on his work and on details making sure that every thing was ok"

"Because made extra efforts to ensure a complete check up."

"Ruben is a sweetheart and quite knowledgeable"

"Very professional evaluation and information of the problem with the AC."

"Friendly efficient service man"

"SERGIO ANSWER ALL MY QUESTIONS AND GAVE ME THE BEST OF SOLUTIONS TO FIX THE PROBLEM"

"The initial crew who came they just did half of the just improperly. They havent use proper gland, only connected one of the AC and we were without AC for two days. Horrible experience. Fortunately, you have sent your supervisor and my regular guy to fix the crap what your first crew left behind. I am super satisfied with their work."

"Respectful and knowledgeable."

"Good efficient service, on time appointment. Service technician was very cortéis and polite. Answered our questions and concerns."

"Jay is an expert plumber, fast, and efficient. He came early to set up, did the job in good time, then cleaned up. I had a clean area when he left. He's personable and friendly, keeping contact professional. I would recommend his services to anyone."

"Tech came and cleaned my system and explained to me ways to help keep it clean"

"Very professional and knowledgeable."

"Good and fast service"

"cause it was true"

"Tech did great job"

"all went well"

"Although probably not his fault, the service consultant was 2 hours late beyond the 10-12 pm time frame provided by the company to me. Also, no one from the office bothered to call and advise me of the potential for an additional 2 hour delay. When I called the office the last time that day, I asked to speak to the manager and was advised that he was in a meeting. So, I asked for him to call me later. Im still waiting for the call. Many other businesses provide constant updates on the status of the service, which is much appreciated. You should trying it in the future. In any event, showing up to an appointment 2 hours late after an initial 2 hour window is not acceptable."

"Great service"

"This is the first time that Service eXperts sent someone with knowledge and customer services skills."

"Technicians arrived at agreed time, performed the worked agreed upon, brought all needed tools, cleaned up fully, and the thus far the a/c system has functioned perfectly."

"Great technician and excellent job. Above and beyond expectations"

"Great job on a maintenance visit."

"My technician Jorge was absolutely amazing. Knowledgeable and honest."

"The technician and sales person were very friendly"

"Showed up timely manner. Nice and Courteous Didnt find anything wrong with the unit , that was the best thing"

"He was excellent at his work. He did a great job"

"Was prompt and openly communicated what was wrong with my AC unit. Showed me tips and tricks and maintenance to make sure my system was in working order. Very friendly and cooperative."

"Available on a Sunday, 2-3 hour response time"

"very polite and thorough"

"Technician arrived promptly and solved the problem."

"The service provider was very professional and provided expert recommendations and explanations addressing our HVAC system."

"Excellent service and professional employees from my first call to schedule an appointment to the finish of the work."

"Technician was late, without any phone call to advise of the expected arrival. This is a very minor issue. I am left questioning what is appropriate service. Almost every time a technician services my air conditioning unit, different things are done. This technician skipped two things, at least one of which is usually done each time, cleaning the air handler, usually with a vacuum, and/or putting a gauge on the compressor to measure the level of the coolant. So, I am left wondering whether the service was adquate."

"The technician vwry pleasant and did a through and good job"

"Alvaro explained in detail every step he was taking. Listened. Checked all items I mentioned."

"Mike is the best. Extremely knowledgeable and always takes very good care of his customers"

"The technician was very helpful and explained the issue and was able to repair the unit quickly. He came to the house to repair the unit within a few hours from my initial call"

"The service was very thorough and the crew cleaned up perfectly after themselves. Jorge is very knowledageable."

"This intelligent man identified issues and issues others had overlooked and restored my system."

"He was very polite and knowledgeable"

"Jorge was very cooperative, informative and was able to solve the problem with great attitude and a smile on his face."

"You sent a representative on a Saturday night and ordered the part we needed. On Tuesday the job was completed."

"The job was handle with knowledge and without difficulty"

"Very professional staff, on time,"

"Excellent technician! Service provided was timely, efficient and informative."

"Tech was great"

"The technician came promptly but with the wrong part! Someone got the part number wrong when the order was placed by the prior technician a couple of days before Theres no excuse for this. Hoping our a/c doesnt break before the right part is installed"

"Finally, after 3 service calls, the technician that came fixed the problem. Thank you. I wish I knew his name."

"Very professional and supporting"

"The technician charged me $463.00 for a service that it was much less than that. When he came home he was supposed to clean the unit. As all of the technicians, he tried to sale me an UV light for the unit. My husband told him no and he expressed very clear that we ONLY wanted to clean the unit. The unit was dripping water and he told us that it was like that because it was clocked. He flushed it but he said that he needed to change the pvc, so he used an existing pvc(mine) from my house. After his work, he charged that amount. $233 for changing the PVC(thats absurd) plus $99 for diagnosis(he was not supposed to do that) and $135 for level 3. Still waiting for a call from a manager!!"

"Professional and complete."

"Technician arrived as scheduled and was efficient"

"Fixed AC problem"

"Good competent service. Would have appreciated more feedback on what the technician found and what he did."

"He remembered details about my apartment and ac unit."

"Good work showing up and diagnosing the problem and solving it."

"Instillation was professional and through, timely and handled cleanly"

"John was efficient and clearly and directly answerd my questions. When he was done, he let me know what he had done and asked if I had further questions. Very professional."

"Jesus the tech is always wonderful"

"very, very good"

"mr lee is the best"

"Always on time, always does an amazing job. Service we trust."

"Excellent service, at time, very clean job."

"Thorough and very professiona."

"Ruben called in advance and arrived well within the time window. He did a very thorough maintenance and cleaning."

"The tech did not explain any alternatives to the thermostat"

"Respectful and efficient."

"Technician very curteous and arrive in time"

"Efficient, quick, professional, knowledgeable."

"He was very prompt and professional. The work was done in a timely manner and he was very courteous."

"He was thorough in checking, testing, and servicing all parts of the system."

"jorge is very thorough and efficient"

"took the time to explain everything."

"My problem was discovered during a routine service inspection and the required parts were located and installed very quickly. Well Done."

"Tech was efficient but needed some backup on setup."

"Great service by Humberto"

"no problems/issues"

"I wasn't there. I'm sure your work was fine. If the air works, I'm happy."

"Mr Li is the best! Love him (Mike too :-). He always arrives on time, and is very knowledgeable, curteous and detailed. I know when he leaves the job has been done right. Chris Poggio is also terrific. If trouble shooting is required, he's my go-to guy. Great customer service."

"This is a stressful experience by any measure. Having your ac break and having to exchange the entire unit and compressor, but your company and team did an outstanding job of expediting the service and did such an excellent job, ensuring everything was done perfectly and done efficiently and in a very timely manner. Thank you"

"Humberto is a wonderful person. He is dedicated to his job and does a great job. He is a great representative. Others should be hired in his image."

"Li does a great job and very knowledgeable & friendly."

"The technician Humberto Lopez really cares about the customers and do his job in a very professional way."

"Tech was several hours late. The diagnostic was way too quick and the quotes were outrageously expensive."

"Very friendly and explained what he was doing."

"He is very good"

"Competent and courteous"

"Your service men are always efficient and friendly. Like Geirge"

"Humberto always takes time so I can understand the problem and can make suggestions to resolve issue..."

"Ruben was great and very thorough"

"Humberto was terrific. Very thorough and very sweet. Mike usually services my unit, (and I LOVE Mike! :-) but I would ask for Humberto again as well."

"We called on a Friday night for a service call. We explained that our thermostat had obviously gone out because we could see the code identifying the problem. The service man showed up, looked at the thermostat, and confirmed that, yes, our thermostat is out. But he didn't bring a replacement! He told us that a call would go out for a replacement part but it could take up to a week and could be done no sooner than Monday. That will be $100, please. My wife called another company on Saturday morning and we had a new thermostat within 3 hours."

"All the technician did was come in shine a Flashlight at the filter and say thats not the designated filter. We dont carry any on our truck nothing else I can do for you and he left"

"Tech went above and beyond."

"I had requested that Li come to service our air-conditioner. He has been to our home several times before, and he always does a thorough job. He never rushes and explains any concerns that I may have. He should be commended for his excellent work and positive attitude!. ."

"Humberto is very professional and accomodating"

"Sergio explained to me what he was doing and why he was doing it."

"On time arrival, managing to source the part and picking up the part and returning to finish the job"

"Fast, on-time, clear, helpful"

"Everything was perfect I don't know the name of the person in the office or the technician but everything was perfect"

"it was dark didnt think he was coming, was told he would call (he didnt), was told outrageous prices for fixing and seemed like they wanted to make me buy brand new mini split (inside & out). In end, problem wasnt solved. Never had issue before with company. Liked previous repair person. Unfortunate."

"Because they did service and couldn't detect that something was going bad after servicing twice per year. For such a big company, why is it one has to wait over two weeks to get a spare par?. Not satisfied with the wait time."

"Technician came at appointment time, but did not call ahead. Diagnosed problem, but will need new motor for blower to fix, and Service Experts does not have that part in stock, and no estimate of when it would be available could be provided. Technician competent, polite, but it was disappointing that the AC could not be fixed."

"the guy who came to give the quote straight up suuuucked. he was weird and was only giving me problems about something that I needed a solution for."

"Technician was late and I had to call the company. But when he came he was efficient and very helpful."

"The technician was super."

"Lee as always does a detailed maintenance on our unit."

"Service Experts reminded me I needed service, helped set up the service, advised the day before that service was being provided and then Li showed up right on time to do the service. What more could you ask for?"

"Your men did exactly what they were supposed to do - the result being that my mini-split system now functions at peak capacity. Sure was expensive, though."

"My technician was highly knowledgeable, got to the heart of the issue which went overlooked by another serviceman 2 months when same issue first appeared."

"No repair parts were available locally. Could not order parts on Saturday, had to wait until Monday. It took three days to get the parts. Technician arrived five hours late to perform the repairs. Unit was successfully repaired. The same part failed and was replaced three weeks earlier (fan motor assembly)."

"Its a month now and nothing has started to correct a problem that started just after installation almost three years ago."

"very professional"

"There were so many issues with this service that theres not enough room here to list them"

"He always does a good job"

"Re question #3: Not likely to continue using because I already have a technician who was not available for this particular service request due to wife having a baby."

"Humberto is the best! His customer service is the best! He takes time to listen and explain his work every time he comes. Thats the reason why we want just him!"

"2 days AFTER the "work" was done, my A/C stopped cooling."

"I called at 5:30 expecting some service the next day. A service tech was at our door within two hours. Unfortunately he had bad news, but confirmed a problem we suspected."

"Humberto is terrific--knowledgeable, helpful and very nice!"

"Problem not resolved. Part not available."

"Efficient"

"Jesus provided resourceful feedback which assisted me in the care of my unit"

"Poor feedback on follow up of delayed installation of UV filter installation. New A/C unit installed 4/20/20. UV filter ordered at time of installation. Filter brought approx June 15, wrong size. I have called twice since then to get update on when filter due to be installed."

"Tech knew exactly what to do and explained what he did."

"Professional and courteous"

"Li has always worked so very hard We never want another technician Hes been with ever since we started with SerExperts"

"Mr. Humberto is very detailed oriented, friendly and professional. He always does an excellent job when he does the maintenance on my AC units."

"Li is great"

"Humberto was fantastic, arrived about 30 minutes after I called in, and was very thorough in both his work and his explanations of what was wrong and what he needed to do to fix the issue."

"My tech was very helpful and courteous."

"He arrived on time and was very professional. He went right to work and repaired our unit. I've used Service Experts for more than 40 years way back when it was Gables Air."

"technician Li was very polite. He explained everything he found, even using pictures of the drain that was clogged. After he finished cleaning he showed picture again of the cleared drain."

"We waited 8 days (no airconditioning) to have the correct part delivered and we had to contact Service Experts to find out the part had come and we could set up an appointment. But Marino worked very hard to get the air condit. fixed even with rain."

"Called and had someone out the same day. Although Humberto arrived later than I expected (due to holiday, high temperatures, etc.) he did a great job in a relatively short amount of time."

"I have had Li as my technican for some years and always appreciate his excellent attention and service."

"I will be extremely satisfied if our AC keeps working this time."

"Our technician Lie is so thorough and explains everything"

"Marino explained to me all the options to consider and what he could do to test the option I chose."

"Technician was very professional and provided a great service."

"because I always ask for Humberto and he does the best job"

"The technician explain my issue he took care of it in a timely manner ihe was very courteous and answered all my questions"

"I am using an old ticket, because Jorge did not give me one for his most recent service. I had a new system installed recently and was having issues with it over cooling and the humidity reading. The determination was to install a new thermostat. When Jorge came to install it, he only installed the new display, not the hub. I new this was wrong because the display still had my information. I feel either he was being lazy, or he did not understand the hub is the brain, and the display is only a display. Therefore, I had to call for service and a new thermostat again. Please do not have Jorge come and service my unit in the future."

"Your service is always impecable"

"Very Professional and Thorough"

"you did not spend enough time fixing the units"

"The tech knew what he was doing"

"Technician didnt know outdoor AC unit is on roof. Isnt that in my profile with you?"

"Never got a call back regarding what was needed to get the unit fixed - still needing the AC fixed and wanting to proceed with whatever suggested repairs"

"They service guys had to come back and reinstall the air handler. Also: am wondering why they did not install my UV lights in the new system."

"the techs have always been excellent and the service has been excellent"

"The service rep was here on time and answered our questions and resolved the problem."

"Hour late, with no phone call or even acknowledgement of being late. Service seemed unusually fast when technician did arrive, although I can't tell if anything was skipped."

"Technician, John Acevedo, addressed the issue in a professional and timely manner. He was thorough and diligent about his work and service to the unit."

"Mike is the best! Very thorough and super knowledgeable. I always request Mike."

"The technician was very professional and polite thank you"

"New part and installation is not complete. Tech who came was wonderful however"

"He was very attentive to our problem and explained our options thoroughly"

"The tech came fast and was very professional and informative."

"Sergio was great. With previous tech I feel you all could do a bit less in terms of pushing your plans"

"Timely response to an an emergency and answering all questions regarding the problem."

"Technician was very courteous and performed the work very satisfactorily."

"Excellent service"

"Even though they could not repair the problem, it was an electrical issue at the house, they still came the next day and was very professional and recommended what needed to be done. And the very next day I had a electrician out here to rewire the house and now my AC is working beautifully"

"Like"

"Jorge worked efficiently and quite readily replaced the inside filter and ordered new ones ."

"Very knowledgeable and courteous"

"The technician or very professional courteous and helpful."

"Mr Li usually works on my system. If he had been the person to install the new thermostat, I wouldn't have had any problem. The original installer failed to push the switch to the correct type of system. Because of that, I couldn't have any heat for a couple of days when it was very cold!"

"No effort to solve problem. Did not look at any ducts. Wanted me to replace machine, even though it is working"

"Mr. Li has worked in my house for many years. I was very happy to see him Monday. As always. he looked at the problem, knew right away how to solve it and gave a clear explanation. What a helpful, personable gentleman! Service Experts is very fortunate to have him on their work force! He also arrived on time--very important for my busy schedule! Always an excellent experience to have Mr. Li working on my air conditioning at any season of the year! Thanks!"

"Not happy with pricing . Capacitor change for 175$ while the part can be bought online for 10-30$!!! Technician tried to sell me capacitor booster which is not necessary !!! Technician did not detect that filter sponges on both units were positioned upside down which actually was done by service experts technician on last visit in November !!!Could have damaged the unit with this mistake by previous service expert technician and this one didnt detect error."

"Henry was very thorough and courteous and took time to explain concepts to aid in understanding how condensation forms."

"Excellent experience, from scheduling to service."

"Quick and efficient service"

"Humberto worked quietly and efficiently and was knowledgeable. He was courteous and helpful."

"Li took time to explain everything n informed me about what I needed to do for my systems to run more efficiently ... he did an Amazing job ..."

"You provided next day service. The technician arrived on time and was very pleasant."

"Efficiency"

"The technician arrived on time and he was very professional"

"Technician was courteous and respectful."

"Very helpful and informative when it comes to changing the filter"

"Lei has been the serviceman I prefer for a number of years as I have a lot of confidence in his work and manner"

"efficient"

"Humberto was punctual, very efficient and clearly explained everything"

"LI is the best Air conditioning technician we have ever had working on our system. Moreover he provides a logical explanation for everything he does. Jan 20,2020 ticket #66896"

"Service Experts always provides an excellent customer experience"

"Courteous and quick"

"Person who set up my schedule is friendly and courteous"

"Extremely efficient and thorough"

"Lazaro did a very thorough maintenance job. He answered my questions and made excellent suggestions. Very helpful person."

"Good job."

"Great service by Lee"

"Li is knowledgeable, thorough, reliable and efficient. He answers questions and explains what hes doing. Always cleans up when finished"

"helpful knowledgeable efficient skilled professional follow-up and good communication"

"Technician resolved the problem quickly and courteously with customer"

"Li was knowledgeable, provided expert service, identified the problem, explained and showed me how to operate the issue, and was personable, friendly and put me at ease."

"Technician was on time and did a great job."

"Steven was very informative"

"He was here on time and very professional and friendly"

"courteous, trustworthy and expert"

"The scheduling was prompt, the scheduler was friendly, the technician was on time, he was professional, knowledgeable and friendly."

"The service technician (Li #66711) was thorough and efficient and took the time to explain any and all concerns and questions I had."

"Arrived on time and did the job in a timely manner."

"Lazaro was the best technician I have had at the home in 19 years. He performed an extensive maintenance check never done like that before. I hope the issues I was having will be resolved now."

"Li was very efficient, he knew exactly what the problem was and was able to fix it right away."

"He is very knowlegeable, courteous and helpful."

"John was very professional and thorough with his work."

"The professionalism and quickness with which the technician was able to provide service."

"Li has services my A/C in the past And as always he was efficient and thorough. He explained what he was doing and offered alternative approaches to addressing my problem."

"Very efficient service."

"All your service guys are honest men determined to do the right stuff"

"The technician arrived on time and was very knowledgeable about the service provided."

"The technician provided a thorough check up and all systems were working well. He checked for drainage since we previously had an issue with it and everything was OK. He was very professional and courteous."

"prompt, thorough"

"Was very knowledgeable and thorogh"

"Technician Humberto is very Professional and Thorough"

"Extremely knowledgeable and efficient. Very personable and professional."

"Prompt, efficient service"

"This was very difficult for me. I feel the cost was very high for what was done. I have been a customer of theirs for many years and love them. I trust them and the techs are wonderful. My son-in-law feels we were taken advantage of and I called and waited for the manager to call me which he never did. I will call again on Monday. Their quality of work is excellent but I will give you an update when I speak to the manager."

"Explained everything to me honestly and in plain English"

"The Technician, Li, went above and beyond in explaining everything to me."

"Mike is the best! And the entire Customer Service Team really strives to make sure everything goes smoothly"

"The technician was very knowledgeable and friendly."

"Li was thorough and pursued many possibilities as to why my air conditioner leaked"

"Humberto Lopez is great. Increase his pay. He deserves a salary and hourly increase!"

"Emergency scheduling was prompt and technician Li solved the problem professionally"

"Li was very thorough , cautious, and deliberative in terms of tracking doen the root problem for my air conditioning system leaking. He presents a persona as being honest and competent"

"The technician was knowledgeable and attentive."

"Hes prompt, courteous and knows whAt hes doing!"

"Technician was pleasant and thorough"

"Jorge, the technician who installed the new electric motor, was excellent. However, the customer service and communication from Service Experts was terrible. The original Service Experts technician, Lee, advised the company on Wed/23Oct that a new compressor motor was needed. I heard nothing further from the company, so I called on Mon/28Oct, and was told it was unknown when the new motor would arrive, and that I would be contacted. I was told the same thing on Tue/29Oct. I called again on Wed/30Oct and was told the motor was in, and scheduled for it to be installed that day between 2-4. I recvd a call at 12:30 that day advising that the technician was at my address, and that no one was there. While I appreciated the earlier arrival, advance notification would have been nice. It is not reasonable that it should take one week for an electric motor to be shipped to Miami from anywhere in the US. You need to improve your service."

"Very professional, courteous and efficient service."

"It is a great feeling to know that my AC unit is being proactively serviced, especially in the warm months. It is one less thing to concern myself with. Plus, Mr. Li is experienced, & I am confident in what he tells me when I have questions. Thanks to him."

"Jorge was very knowledgeable and helpful"

"Everything was checked and cleaned and the technician was very pleasant."

"Li always does a complete service and answers any at I may asl"

"Very helpful."

"Jesus was professional knowledgeable and personable."

"Li is an excellent technician and did a thorough and detailed job."

"Excellent service"

"The first repairman who came said the problem was with the thermostat. Surprising, bexause I was sure the pipes were blocked in the attic, and I had been told we might need a new pump. I told tg repairman ti di whatever is necessary to get it fixed once and for all. (This has been going on for years!) He said thee was a pump already istalled, so he put ina new thermostat. No charge. Soon afer he left, it stopped working. We called and someobe else came late in the day. We said it wasn;t tge thermostat, but the pipes and that we need to inst5all a pump. Of course he did not have one, and it was by now la5e in te day. He charged fr cleanig hte pipes. BOTTOM LINE ---- Adter years, you have not solved this problem. Check y record to see ho many years/ Even when I tell your guy te problen, we ignores ut. THE PROBLEM IS STILL NOT SOLVED. I have paid for it to be fixed many times over, Now you please tell ne why I should eer do business with you again. Such monumental incomptence!"

"The problem is, after paying upfront all the money you asked.. we still dont have our Aircondition working, I hope you come back to fix it, and dont charge a penny more.."

"Great service and on time"

"Nice responsible man, courteous and knowledgeable"

"Li 64763 was prompt, courteous and professional he explained what he was doing and why each step of the service"

"Jesus was very knowledgeable,He showed real concern ,which today many people dont show. He shared tips to help us keep our home cool and comfortable. He was great!"

"I am very happy with the way you attended to my problem."

"Your office was most efficient in sending a technician ASAP to get my home systems working. Mr Li diagnosed the problem immediately - the condensation drain wasn't functioning - and worked very hard to get it up and going, as well as coordinating the electrical components. He is a real asset for you!"

"technician arrived at the scheduled time;; he was thorough in his work, and liked my dog Mimi."

"The presence of a high power, sales person , trying to sell you a new system every time you call an Expert Service technician just erodes the confidence and trust in this company."

"Li solved the problem creatively and quickly as we discussed options"

"The technician was very friendly and helpful."

"Jesus has responded to repair needs as well as routine maintenance. He is always thorough and personable."

"exceptionally knowledgeable and experienced"

"Air Conditioner FLOODED, this was an emergency appointment at 8pm night time Jorge was courteous and professional"

"Never fixed the problem, but billed."

"Fast emergency service. Fantastic Tech."

"George was extremely late and I think the service cost was very high for work done, he just flushed the line."

"Scheduling is not the best. Your technician did not show up for my first appointment. I called and was given this appointment for Sep 4 from 8-10. Called this morning to double check and was told I did not have an appointment for today. Asked for a supervisor and got it fixed."

"I really do not know what was done - I did not get a report of the work done not how my a/c are doing"

"Technician came by eventhough it was late, addressed problem quickly, timely, precisely, professionally. We had 2 service visits, one yesterday, one just now. Both gentlemen and services, timing, expertise and approach were top notch. Thank you!"

"Technician Li was knowledgeable and explained all our optioons."

"been a client for many years and Jesus is a great technician"

"Li is always very courteous, considerate and helpful"

"Jesus was very professional, knowledgeable and courteous"

"Li came to help even though it was late. He thoroughly went through different parts of the system totally concentrated in his task. H explained what the trouble was in a way that I could understand. He is very respectful and has excellent communications skills. If I need help again, please send him."

"Service was good, but technician should have arrived between 12-2pm and he got home almost at 5 pm"

"Li, with his experience, was able to figure out exactly what the cause was of the drips to my head from my bedroom Mitsubishi split system wall unit - and to set the blower correctly "to move more air" and thus avoid the condensation - which seems to solve the problem. He's always been exceptional in the service he's provided on your behalf at my house - for more than 20 years."

"The problem was identified and a short term solution was employed to get the system working again until a replacement part arrives."

"Mr. Lee is the best. Always on time. Explains the issues. Offers several plans to resolve."

"I called you after my elderly parents had tried for two days to get their air conditioner fixed. You came out on a Saturday, showed them the issue was not worth fixing. My parents purchased a new air conditioner and it was installed on Sunday."

"Customer service was great; well detailed and knowledgeable."

"Everything was great"

"george was fast, neat, clean, and knowledgeable"

"He was very knowledgeable."

"Li spent over two hours at night trying to alleviate a leak in our new air-conditioner. He called before he arrived and told us the exact time that he would be arriving. He took his time checking everything and was very thorough. He explained what he had done, and as of now, the unit is not leaking water onto the carpet."

"The technician was very professional"

"Li has always been very polite and knowledgeable."