mrs hirschhorn H. miami beach, florida June 24, 2022 "Call service was great. Service man was difficult, and I feel overcharged for service provided. Tech was moody"
carlos L. miami, florida May 27, 2022 "He was very informative answer all question and he was polite and accommodated"
mrs alarcon A. miami, florida May 23, 2022 "I was given false information as well as false alarms of them completing the job"
robert R. miami, florida May 21, 2022 "Would have been a10 if the person who ordered my Rheem had bothered to measure the door and realized that the new AC was not going through. A crane was ordered and the installation was done very professionally by Luis. I am happy with the new Rheem."
mr brown B. miami, florida May 09, 2022 "The technician did not have all of the parts to resolve the problem on his first visit. The system was fixed five days later once those parts arrived - it was broken for seven days. Usually I have a better experience with Service Experts."
gerry B. miami, florida May 08, 2022 "Tech that did the annual maintenance was excellent, the lower rating is because he listed on work order that a quote for additional services was required and no one contacted me."
mr banaszak B. miami, florida May 05, 2022 "The tech performed the service call quickly, too quickly. I dont believe that he disassembled my condensate drain line and cleaned it out like other service techs have done."
mrs ruotolo R. miami, florida April 17, 2022 "The technician was very polite, helpful and knowledgeable."
rodney P. miami, florida April 14, 2022 "Appointment was made and confirmed for a new a/c unit and noone showed up the did not answer had to find a different company and have more delays without ac."
mr amis A. miami beach, florida April 07, 2022 "very satisfied with the technician not so much with the customer service on the phone"
mr lajos L. north bay village, florida March 21, 2022 "Tech (Sergio) was excellent. Very professional and courteous."
dr. richard kramer . miami, florida March 20, 2022 "The technician did a very good job and handled the whole appointment well."
andres O. doral, florida March 18, 2022 "Alvaro was very respectful and show great knowledge of what was needed to do."
nathan K. miami beach, florida March 18, 2022 "The technician was great, patient, and he got the job done! A bit of chaos trying to reach anyone Sunday, the person who fields the calls could have done a much better job."
paul O. cutler ridge, florida March 13, 2022 "Explained what he did and did so in a professional manner."
mr meeks M. coral gables, florida March 11, 2022 "Each person involved, including the dispatcher did everything they could to expedite the service, and in the end the AC unit was repaired."
carolina williams W. coral gables, florida March 09, 2022 "Mike was very professional and provided excellent service. The good news is we passed our inspection with Coral Gables City Hall."
juan G. miami, florida February 25, 2022 "The work was done efficiently and to my satisfaction. The problem was resolved."
ms roth R. coral gables, florida February 19, 2022 "A/c unit did not work after the technician left."
mr alvarez A. coral gables, florida February 09, 2022 "John performed an excellent job. When he finished my air conditioner was working better than when it was new!!"
mrs schaefer S. coral gables, florida February 06, 2022 "Alain Hernandez who did the service is great. He did a thorough job on the tuneup."
mr banaszak B. miami, florida January 30, 2022 "Tech put in part request, but next morning the shop had not yet looked into part availability. Have not yet heard back on part ETA."
ms burke B. coral gables, florida January 29, 2022 "Then first technician to arrive was great. The second technician was a little annoying."
ms zwerner Z. miami, florida January 23, 2022 "The technician (Jorge) is very knowledgeable and helpful."
mrs pritchardvenis P. miami, florida January 21, 2022 "He was very nice. Very clean in doing his work."
dr weissman W. kendall, florida December 30, 2021 "a service guy found I needed a part. Part was ready and u called me for appointment to install. Guy came and they gave him the wrong part so now I have to hang around for the next appintment"
jan S. north miami beach, florida December 29, 2021 "Seemed to be a very thorough inspection of our units."
department defense D. miami, florida December 16, 2021 "The price we got was a fair price and your staff of Tech did a excellent job with the install. We are very satisfied with the quality of the job and final outcome of this project. Thank you Very much , DoD DEPT"
mrs the-ann G. miami, florida December 15, 2021 "Technician was on time, very courteous and completed the job in a safe and efficient manner."
mr ramos R. doral, florida December 14, 2021 "Service scheduked from 10-12, technitian arrived at !1:30 PM, no previous communication at all. Once he checked the equipment, no comments, moved to check the roof to check the unit, never returned to the apartment to provide feedback and conclude the visit,"
mr woolf W. coral gables, florida December 11, 2021 "Technicians were thorough, knowledgeable, and diligent in solving the problem I called in. (Typical for all answers: a "10" would be "darn near gave me heart failure the result was so good".)"
mr weissman W. kendall, florida December 03, 2021 "For the first time in over 10 years the guy did not vacuum out the tubes to my internal pump. I am disgusted and am never using you again after my contract runs out"
ms estorino-hills E. coral gables, florida November 16, 2021 "The technician was courteous and knowledgeable but the estimate for duct replacement that he gave me was not detailed enough. I expected a listiing of everything that the estimate included, such as removal and disposal of existing ducts, installing new ducts, adding air vent, cleanup, etc..."
mr donno karen and luca D. palmeto bay, florida November 02, 2021 "The technician and supervisor were great. They were very professional and helpful. They explained to me how to maintain my system better and what can go wrong if not maintained. They arrived late because of earlier jobs taking a very long time. I understand that. I was thankful they were able to come that day."
mrs herandez H. miami, florida October 28, 2021 "He was pleasant and he did a great job cleaning and checking the air conditioning"
mr williams W. coral gables, florida October 20, 2021 "The technician took the time and also showed Me our problem. It made me feel confident that he would be able to resolve our problem. I requested for him to do our job needed to get our air conditioner to work properly again."
melba G. miami beach, florida October 11, 2021 "John and Daniel were very knowledgeable and professional!"
mr rickel R. coral gables, florida October 11, 2021 "Jorge was very nice and helped me get the item at no charge per my UPP and warranty."
mr seale S. miami, florida October 07, 2021 "We were satisfied with the service provided by the technician, once he arrived at our home. However, we were not pleased with the lack of professionalism by the main office. It took three phone calls to have the service rep admit that the technician was running latewas running late-two hours late. Very poor customer service and a total lack of Consideration. We are probably not renewing our contract. We asked a number of times to speak to a supervisor and our request was repeatedly denied. Shame on you,"
lilibet p. hialeah, florida October 05, 2021 "The problem continues, it was fixed for a few days and then it happened again on Sunday. Plumber was very nice so i give review a 5"
mrs davidson D. miami, florida October 05, 2021 "Came and did great service after which he explain what the problem was and what he did."
mr donno karen and luca D. palmeto bay, florida October 01, 2021 "Sergio and AJ came promptly and they were courteous and professional. I appreciated that they came in a team to work together if needed. They flushed out my system and showed me all of the issues in each aspect of my AC. They gave me options for now and in the future to keep my unit running well. They offered me a service plan, but they did not force it. Their charge was very reasonable for this one service visit."
coral gables womans club C. coral gables, florida October 01, 2021 "Technician came out to provide a quote on possible work."
alisa N. coral gables, florida September 27, 2021 "Technician came on time, was courteous and efficient"
danny L. north bay village, florida September 19, 2021 "Sergio was very professional and knowledgeable."
ben C. coral gables, florida September 16, 2021 "Service was quick and efficient, and the technician and representative were very professional and informative."
mrs kerr K. coral gables, florida September 14, 2021 "3 1/2 years and its not right yet. I guess Help Me Howard is next."
anne S. miami gardens, florida September 12, 2021 "I was lied to about the cost of the visit. I was advised that the cost would be $29. Then told the total would be $108- as I guess a courtesy, I would be allowed to pay $99. Thats the full cost of the visit without the 1st time discount. Also, Mike was a bit rude towards the end when I inquired about why a new unit would be almost $8000. As Juan Carlos started to explain, Mike said, lets cut this short. If you want to go with someone else, you can. RUDE. I wanted to know what exactly it was that I was paying for. I will never contact this company again."
dennis S. homestead, florida September 09, 2021 "Outstanding analysis and dedication to do analysis of the failure (air handler motor), obtain the part, do the repair the same day. My home has hurricane shutters up and I am nearly age 67 (elderly) with health issues and needed same day service and repairs. Customer service above and beyond what I expected. I had anxiety before he arrived and very happy now. System working very well since the repair completed."
mrs ross R. hialeah, florida September 07, 2021 "The technician was on time. He checked my air conditioning unit thoroughly. He was very nice. A credit to your company."
mr boucas B. miami, florida August 20, 2021 "The technician didn't introduce himself, was rude, and was very defensive. He also was very unhappy with my request of using the disposable boot cover and had the mask only cover the mouth but not the nose. Didn't look presentable."
mr weyman W. south miami, florida August 06, 2021 "The technician was very knowledgeable and polite. He did his work thourghly."
ginette T. miami, florida August 02, 2021 "I was very satisfied because the Tech arrived on time, which is a big plus, serviced the AC unit and cleaned up after himself and gave me tips to make sure that I change the filter on time in order to maintain good performance from the unit."
mr amis A. miami beach, florida August 01, 2021 "I called for a leak from my Mini-Split, it is leaking on the inside. The Tech did not even take the mini cover off, I did. Then he placed tape on top of tape that I had placed tying to stop the leak. He did vacuum the drain line for about 10 mins. then ask me how I wanted to pay. I've been a customer of SE for years and never have I been so disappointed."
mr walz W. doral, florida July 26, 2021 "The 2 men who came out and installed the inside/outside units came in a timely manner and systematically performed their job in a very professional way."
merline L. miami, florida July 26, 2021 "I called at 9:04 asking for emergency service. The rep said she put me on the list and would send an email confirmation. I never got the confirmation. I called again at 10:28am asking for a confirmation or a time frame. She said they could not give me a time frame. I called at 3:12pm because no one had called no one had come. I still did not receive a confirmation. I called another company and they were there within 30 minutes. I called to cancel with you at 5:26pm."
mr williams W. coral gables, florida July 17, 2021 "Jesus was very good on explaining what and why the process of service maintenance. Very professional!"
barbara D. miami, florida July 17, 2021 "They identified and fixed the problem. They explained what I needed to do to maintain my AC."
mrs goldbarg G. miami, florida July 12, 2021 "Response was very quick and service was efficient and profesional"
mrs hersh H. miami, florida July 11, 2021 "The maintenance tech was very good. He was friendly and did a thorough job, and explained everything he was doing well"
alberto M. miami shores, florida July 10, 2021 "Easy to schedule. Technician was punctual, very knowledgeable, and did an excellent maintainance in the units."
mr correa C. homestead, florida July 05, 2021 "Roberto was very helpful addressing my questions, but since I have a yearly maintenance contact with you, I was surprised I was actually charged $78 for a visit just to chat about my ac unit. I was charged for a diagnostic in which nothing else was done. Based on heat levels outside of the house was explained that was the reason unit not operating as to be expected but never thought I was going to be charged for just a visit."
mrs baltodano B. miami, florida July 04, 2021 "The person that came worked very focus on his work and on details making sure that every thing was ok"
mr hayes H. coral gables, florida July 03, 2021 "Because made extra efforts to ensure a complete check up."
alicia F. miami, florida July 01, 2021 "Very professional evaluation and information of the problem with the AC."
edurdo M. miami, florida June 23, 2021 "SERGIO ANSWER ALL MY QUESTIONS AND GAVE ME THE BEST OF SOLUTIONS TO FIX THE PROBLEM"
mrs enekes E. miami, florida June 23, 2021 "The initial crew who came they just did half of the just improperly. They havent use proper gland, only connected one of the AC and we were without AC for two days. Horrible experience. Fortunately, you have sent your supervisor and my regular guy to fix the crap what your first crew left behind. I am super satisfied with their work."
mr ramos R. doral, florida June 17, 2021 "Good efficient service, on time appointment. Service technician was very cortéis and polite. Answered our questions and concerns."
martha S. miami, florida June 17, 2021 "Jay is an expert plumber, fast, and efficient. He came early to set up, did the job in good time, then cleaned up. I had a clean area when he left. He's personable and friendly, keeping contact professional. I would recommend his services to anyone."
mrs davidson D. miami, florida June 16, 2021 "Tech came and cleaned my system and explained to me ways to help keep it clean"
mr seiden S. north miami beach, florida May 28, 2021 "Although probably not his fault, the service consultant was 2 hours late beyond the 10-12 pm time frame provided by the company to me. Also, no one from the office bothered to call and advise me of the potential for an additional 2 hour delay. When I called the office the last time that day, I asked to speak to the manager and was advised that he was in a meeting. So, I asked for him to call me later. Im still waiting for the call. Many other businesses provide constant updates on the status of the service, which is much appreciated. You should trying it in the future. In any event, showing up to an appointment 2 hours late after an initial 2 hour window is not acceptable."
mr sanchez S. miami, florida May 22, 2021 "This is the first time that Service eXperts sent someone with knowledge and customer services skills."
ricardo M. key biscayne, florida May 21, 2021 "Technicians arrived at agreed time, performed the worked agreed upon, brought all needed tools, cleaned up fully, and the thus far the a/c system has functioned perfectly."
mr faradji F. coral gables, florida May 21, 2021 "Great technician and excellent job. Above and beyond expectations"
nayda H. hialeah, florida May 17, 2021 "My technician Jorge was absolutely amazing. Knowledgeable and honest."
mr barton B. miami, florida April 30, 2021 "Showed up timely manner. Nice and Courteous Didnt find anything wrong with the unit , that was the best thing"
armando C. miami, florida April 28, 2021 "Was prompt and openly communicated what was wrong with my AC unit. Showed me tips and tricks and maintenance to make sure my system was in working order. Very friendly and cooperative."
mr hayes H. coral gables, florida April 26, 2021 "Technician arrived promptly and solved the problem."
frank V. coconut grove, florida April 19, 2021 "The service provider was very professional and provided expert recommendations and explanations addressing our HVAC system."
filomena C. aventura, florida April 18, 2021 "Excellent service and professional employees from my first call to schedule an appointment to the finish of the work."
peter S. coral gables, florida April 15, 2021 "Technician was late, without any phone call to advise of the expected arrival. This is a very minor issue. I am left questioning what is appropriate service. Almost every time a technician services my air conditioning unit, different things are done. This technician skipped two things, at least one of which is usually done each time, cleaning the air handler, usually with a vacuum, and/or putting a gauge on the compressor to measure the level of the coolant. So, I am left wondering whether the service was adquate."
mrs lara L. coral gables, florida April 09, 2021 "The technician vwry pleasant and did a through and good job"
jorge R. miami, florida April 07, 2021 "Alvaro explained in detail every step he was taking. Listened. Checked all items I mentioned."
mrs olin O. miami beach, florida April 05, 2021 "Mike is the best. Extremely knowledgeable and always takes very good care of his customers"
jim E. miami, florida April 02, 2021 "The technician was very helpful and explained the issue and was able to repair the unit quickly. He came to the house to repair the unit within a few hours from my initial call"
alberto M. miami shores, florida March 27, 2021 "The service was very thorough and the crew cleaned up perfectly after themselves. Jorge is very knowledageable."
mrs lederman L. miami, florida March 26, 2021 "This intelligent man identified issues and issues others had overlooked and restored my system."
mariano R. miami, florida March 22, 2021 "Jorge was very cooperative, informative and was able to solve the problem with great attitude and a smile on his face."
mrs r bell B. coral gables, florida March 22, 2021 "You sent a representative on a Saturday night and ordered the part we needed. On Tuesday the job was completed."
héctor A. coral gables, florida March 19, 2021 "The job was handle with knowledge and without difficulty"
rosa S. miami, florida March 16, 2021 "Excellent technician! Service provided was timely, efficient and informative."
thomas B. coral gables, florida March 14, 2021 "The technician came promptly but with the wrong part! Someone got the part number wrong when the order was placed by the prior technician a couple of days before Theres no excuse for this. Hoping our a/c doesnt break before the right part is installed"
mrs carroll C. miami, florida March 10, 2021 "Finally, after 3 service calls, the technician that came fixed the problem. Thank you. I wish I knew his name."
mrs lausell L. hialeah, florida March 05, 2021 "The technician charged me $463.00 for a service that it was much less than that. When he came home he was supposed to clean the unit. As all of the technicians, he tried to sale me an UV light for the unit. My husband told him no and he expressed very clear that we ONLY wanted to clean the unit. The unit was dripping water and he told us that it was like that because it was clocked. He flushed it but he said that he needed to change the pvc, so he used an existing pvc(mine) from my house. After his work, he charged that amount. $233 for changing the PVC(thats absurd) plus $99 for diagnosis(he was not supposed to do that) and $135 for level 3. Still waiting for a call from a manager!!"
mr mcmurray M. coconut grove, florida March 03, 2021 "Technician arrived as scheduled and was efficient"
bill S. coral gables, florida February 25, 2021 "Good competent service. Would have appreciated more feedback on what the technician found and what he did."
blane D. miami beach, florida February 25, 2021 "He remembered details about my apartment and ac unit."
mrs dunkin D. coral gables, florida February 22, 2021 "Good work showing up and diagnosing the problem and solving it."
mr parsons P. miami, florida February 17, 2021 "Instillation was professional and through, timely and handled cleanly"
alberto I. miami, florida February 17, 2021 "John was efficient and clearly and directly answerd my questions. When he was done, he let me know what he had done and asked if I had further questions. Very professional."
ilene B. miami springs, florida February 02, 2021 "Always on time, always does an amazing job. Service we trust."
mr malone M. miami, florida January 24, 2021 "Ruben called in advance and arrived well within the time window. He did a very thorough maintenance and cleaning."
mr jim D. homestead, florida January 23, 2021 "The tech did not explain any alternatives to the thermostat"
theann G. miami305243, florida January 17, 2021 "He was very prompt and professional. The work was done in a timely manner and he was very courteous."
james B. miami, florida January 14, 2021 "He was thorough in checking, testing, and servicing all parts of the system."
jan S. north miami beach, florida December 26, 2020 "My problem was discovered during a routine service inspection and the required parts were located and installed very quickly. Well Done."
mr banaszak B. miami, florida December 23, 2020 "Tech was efficient but needed some backup on setup."
ms hoffman H. miami, florida December 17, 2020 "I wasn't there. I'm sure your work was fine. If the air works, I'm happy."
mrs olin O. miami beach, florida December 17, 2020 "Mr Li is the best! Love him (Mike too :-). He always arrives on time, and is very knowledgeable, curteous and detailed. I know when he leaves the job has been done right. Chris Poggio is also terrific. If trouble shooting is required, he's my go-to guy. Great customer service."
johnny T. hialeah, florida December 17, 2020 "This is a stressful experience by any measure. Having your ac break and having to exchange the entire unit and compressor, but your company and team did an outstanding job of expediting the service and did such an excellent job, ensuring everything was done perfectly and done efficiently and in a very timely manner. Thank you"
mr rickel R. coral gables, florida December 05, 2020 "Humberto is a wonderful person. He is dedicated to his job and does a great job. He is a great representative. Others should be hired in his image."
mr clemsha C. miami, florida December 04, 2020 "Li does a great job and very knowledgeable & friendly."
mr garcia G. hialeah, florida December 03, 2020 "The technician Humberto Lopez really cares about the customers and do his job in a very professional way."
rafael G. north miami, florida December 02, 2020 "Tech was several hours late. The diagnostic was way too quick and the quotes were outrageously expensive."
mr henry H. north miami beach, florida November 27, 2020 "Very friendly and explained what he was doing."
mr katz K. miami beach, florida November 24, 2020 "Your service men are always efficient and friendly. Like Geirge"
michael P. miami beach, florida November 23, 2020 "Humberto always takes time so I can understand the problem and can make suggestions to resolve issue..."
mrs olin O. miami beach, florida November 23, 2020 "Humberto was terrific. Very thorough and very sweet. Mike usually services my unit, (and I LOVE Mike! :-) but I would ask for Humberto again as well."
mrs berdayes B. miami shores, florida November 19, 2020 "We called on a Friday night for a service call. We explained that our thermostat had obviously gone out because we could see the code identifying the problem. The service man showed up, looked at the thermostat, and confirmed that, yes, our thermostat is out. But he didn't bring a replacement! He told us that a call would go out for a replacement part but it could take up to a week and could be done no sooner than Monday. That will be $100, please. My wife called another company on Saturday morning and we had a new thermostat within 3 hours."
mr b watson W. hialeah, florida November 14, 2020 "All the technician did was come in shine a Flashlight at the filter and say thats not the designated filter. We dont carry any on our truck nothing else I can do for you and he left"
sandra V. miami, florida October 13, 2020 "I had requested that Li come to service our air-conditioner. He has been to our home several times before, and he always does a thorough job. He never rushes and explains any concerns that I may have. He should be commended for his excellent work and positive attitude!. ."
mrs ross R. hialeah, florida October 03, 2020 "Sergio explained to me what he was doing and why he was doing it."
mr garabaghi G. coconut grove, florida October 02, 2020 "On time arrival, managing to source the part and picking up the part and returning to finish the job"
mrs hernandez H. miami, florida September 27, 2020 "Everything was perfect I don't know the name of the person in the office or the technician but everything was perfect"
ruben P. miami, florida September 26, 2020 "it was dark didnt think he was coming, was told he would call (he didnt), was told outrageous prices for fixing and seemed like they wanted to make me buy brand new mini split (inside & out). In end, problem wasnt solved. Never had issue before with company. Liked previous repair person. Unfortunate."
mr thompson T. miami, florida September 23, 2020 "Because they did service and couldn't detect that something was going bad after servicing twice per year. For such a big company, why is it one has to wait over two weeks to get a spare par?. Not satisfied with the wait time."
mrs palmberg P. coral gables, florida September 23, 2020 "Technician came at appointment time, but did not call ahead. Diagnosed problem, but will need new motor for blower to fix, and Service Experts does not have that part in stock, and no estimate of when it would be available could be provided. Technician competent, polite, but it was disappointing that the AC could not be fixed."
vincent Y. miami, florida September 23, 2020 "the guy who came to give the quote straight up suuuucked. he was weird and was only giving me problems about something that I needed a solution for."
mrs newman/gamboa N. coral gables, florida September 23, 2020 "Technician was late and I had to call the company. But when he came he was efficient and very helpful."
carlos G. coral gables, florida September 14, 2020 "Lee as always does a detailed maintenance on our unit."
bruce B. miami, florida September 14, 2020 "Service Experts reminded me I needed service, helped set up the service, advised the day before that service was being provided and then Li showed up right on time to do the service. What more could you ask for?"
mr cooper C. coral gables, florida September 13, 2020 "Your men did exactly what they were supposed to do - the result being that my mini-split system now functions at peak capacity. Sure was expensive, though."
jo ann L. coral gables, florida September 13, 2020 "My technician was highly knowledgeable, got to the heart of the issue which went overlooked by another serviceman 2 months when same issue first appeared."
mr brown B. miami, florida September 07, 2020 "No repair parts were available locally. Could not order parts on Saturday, had to wait until Monday. It took three days to get the parts. Technician arrived five hours late to perform the repairs. Unit was successfully repaired. The same part failed and was replaced three weeks earlier (fan motor assembly)."
mrs kerr K. coral gables, florida September 07, 2020 "Its a month now and nothing has started to correct a problem that started just after installation almost three years ago."
yamile M. miami, florida September 02, 2020 "There were so many issues with this service that theres not enough room here to list them"
keri R. coconut grove, florida August 29, 2020 "Re question #3: Not likely to continue using because I already have a technician who was not available for this particular service request due to wife having a baby."
mrs lausell L. hialeah, florida August 22, 2020 "Humberto is the best! His customer service is the best! He takes time to listen and explain his work every time he comes. Thats the reason why we want just him!"
mr rodriguez R. miami, florida August 22, 2020 "2 days AFTER the "work" was done, my A/C stopped cooling."
robert K. miami, florida August 21, 2020 "I called at 5:30 expecting some service the next day. A service tech was at our door within two hours. Unfortunately he had bad news, but confirmed a problem we suspected."
mrs vigar V. coral gables, florida August 21, 2020 "Humberto is terrific--knowledgeable, helpful and very nice!"
pierre G. miami, florida August 12, 2020 "Jesus provided resourceful feedback which assisted me in the care of my unit"
henry H. north miami beach, florida August 07, 2020 "Poor feedback on follow up of delayed installation of UV filter installation. New A/C unit installed 4/20/20. UV filter ordered at time of installation. Filter brought approx June 15, wrong size. I have called twice since then to get update on when filter due to be installed."
gloria J. homestead, florida August 07, 2020 "Tech knew exactly what to do and explained what he did."
mr bookshester B. coconut grove, florida July 24, 2020 "Li has always worked so very hard We never want another technician Hes been with ever since we started with SerExperts"
mr joseph J. miami, florida July 23, 2020 "Mr. Humberto is very detailed oriented, friendly and professional. He always does an excellent job when he does the maintenance on my AC units."
mark P. miami, florida July 13, 2020 "Humberto was fantastic, arrived about 30 minutes after I called in, and was very thorough in both his work and his explanations of what was wrong and what he needed to do to fix the issue."
mrs morris M. miami, florida July 11, 2020 "He arrived on time and was very professional. He went right to work and repaired our unit. I've used Service Experts for more than 40 years way back when it was Gables Air."
martha S. miami, florida July 09, 2020 "technician Li was very polite. He explained everything he found, even using pictures of the drain that was clogged. After he finished cleaning he showed picture again of the cleared drain."
john R. miami shores, florida July 06, 2020 "We waited 8 days (no airconditioning) to have the correct part delivered and we had to contact Service Experts to find out the part had come and we could set up an appointment. But Marino worked very hard to get the air condit. fixed even with rain."
john F. miami, florida July 04, 2020 "Called and had someone out the same day. Although Humberto arrived later than I expected (due to holiday, high temperatures, etc.) he did a great job in a relatively short amount of time."
mrs davidow D. miami, florida July 01, 2020 "I have had Li as my technican for some years and always appreciate his excellent attention and service."
mr katz K. miami beach, florida June 29, 2020 "I will be extremely satisfied if our AC keeps working this time."
mrs lomelo L. key biscayne, florida June 27, 2020 "Our technician Lie is so thorough and explains everything"
mr jensen J. doral, florida June 27, 2020 "Marino explained to me all the options to consider and what he could do to test the option I chose."
stanley T. miami, florida June 27, 2020 "Technician was very professional and provided a great service."
mrs king K. miami gardens, florida June 26, 2020 "The technician explain my issue he took care of it in a timely manner ihe was very courteous and answered all my questions"
ron F. miami, florida June 23, 2020 "I am using an old ticket, because Jorge did not give me one for his most recent service. I had a new system installed recently and was having issues with it over cooling and the humidity reading. The determination was to install a new thermostat. When Jorge came to install it, he only installed the new display, not the hub. I new this was wrong because the display still had my information. I feel either he was being lazy, or he did not understand the hub is the brain, and the display is only a display. Therefore, I had to call for service and a new thermostat again. Please do not have Jorge come and service my unit in the future."
blane D. miami beach, florida June 05, 2020 "Technician didnt know outdoor AC unit is on roof. Isnt that in my profile with you?"
mr walter W. miami, florida May 30, 2020 "Never got a call back regarding what was needed to get the unit fixed - still needing the AC fixed and wanting to proceed with whatever suggested repairs"
margaria F. coconut grove, florida May 28, 2020 "They service guys had to come back and reinstall the air handler. Also: am wondering why they did not install my UV lights in the new system."
mr martinez-ariza M. miami shores, florida May 14, 2020 "the techs have always been excellent and the service has been excellent"
mr seale S. miami, florida May 14, 2020 "The service rep was here on time and answered our questions and resolved the problem."
mr siegel S. coral gables, florida May 14, 2020 "Hour late, with no phone call or even acknowledgement of being late. Service seemed unusually fast when technician did arrive, although I can't tell if anything was skipped."
mr reategui R. miami, florida May 12, 2020 "Technician, John Acevedo, addressed the issue in a professional and timely manner. He was thorough and diligent about his work and service to the unit."
mrs olin O. miami beach, florida May 10, 2020 "Mike is the best! Very thorough and super knowledgeable. I always request Mike."
mr martinez M. miami, florida May 08, 2020 "The technician was very professional and polite thank you"
rosalind L. miami beach, florida April 24, 2020 "New part and installation is not complete. Tech who came was wonderful however"