Service Experts Heating & Air Conditioning Reviews

"Extremely knowledgeable and efficient. Very personable and professional."

"Prompt, efficient service"

"This was very difficult for me. I feel the cost was very high for what was done. I have been a customer of theirs for many years and love them. I trust them and the techs are wonderful. My son-in-law feels we were taken advantage of and I called and waited for the manager to call me which he never did. I will call again on Monday. Their quality of work is excellent but I will give you an update when I speak to the manager."

"Explained everything to me honestly and in plain English"

"The Technician, Li, went above and beyond in explaining everything to me."

"Mike is the best! And the entire Customer Service Team really strives to make sure everything goes smoothly"

"The technician was very knowledgeable and friendly."

"Li was thorough and pursued many possibilities as to why my air conditioner leaked"

"Humberto Lopez is great. Increase his pay. He deserves a salary and hourly increase!"

"Emergency scheduling was prompt and technician Li solved the problem professionally"

"Li was very thorough , cautious, and deliberative in terms of tracking doen the root problem for my air conditioning system leaking. He presents a persona as being honest and competent"

"The technician was knowledgeable and attentive."

"Hes prompt, courteous and knows whAt hes doing!"

"Technician was pleasant and thorough"

"Jorge, the technician who installed the new electric motor, was excellent. However, the customer service and communication from Service Experts was terrible. The original Service Experts technician, Lee, advised the company on Wed/23Oct that a new compressor motor was needed. I heard nothing further from the company, so I called on Mon/28Oct, and was told it was unknown when the new motor would arrive, and that I would be contacted. I was told the same thing on Tue/29Oct. I called again on Wed/30Oct and was told the motor was in, and scheduled for it to be installed that day between 2-4. I recvd a call at 12:30 that day advising that the technician was at my address, and that no one was there. While I appreciated the earlier arrival, advance notification would have been nice. It is not reasonable that it should take one week for an electric motor to be shipped to Miami from anywhere in the US. You need to improve your service."

"Very professional, courteous and efficient service."

"It is a great feeling to know that my AC unit is being proactively serviced, especially in the warm months. It is one less thing to concern myself with. Plus, Mr. Li is experienced, & I am confident in what he tells me when I have questions. Thanks to him."

"Jorge was very knowledgeable and helpful"

"Everything was checked and cleaned and the technician was very pleasant."

"Li always does a complete service and answers any at I may asl"

"Very helpful."

"Jesus was professional knowledgeable and personable."

"Li is an excellent technician and did a thorough and detailed job."

"Excellent service"

"The first repairman who came said the problem was with the thermostat. Surprising, bexause I was sure the pipes were blocked in the attic, and I had been told we might need a new pump. I told tg repairman ti di whatever is necessary to get it fixed once and for all. (This has been going on for years!) He said thee was a pump already istalled, so he put ina new thermostat. No charge. Soon afer he left, it stopped working. We called and someobe else came late in the day. We said it wasn;t tge thermostat, but the pipes and that we need to inst5all a pump. Of course he did not have one, and it was by now la5e in te day. He charged fr cleanig hte pipes. BOTTOM LINE ---- Adter years, you have not solved this problem. Check y record to see ho many years/ Even when I tell your guy te problen, we ignores ut. THE PROBLEM IS STILL NOT SOLVED. I have paid for it to be fixed many times over, Now you please tell ne why I should eer do business with you again. Such monumental incomptence!"

"The problem is, after paying upfront all the money you asked.. we still dont have our Aircondition working, I hope you come back to fix it, and dont charge a penny more.."

"Great service and on time"

"Nice responsible man, courteous and knowledgeable"

"Li 64763 was prompt, courteous and professional he explained what he was doing and why each step of the service"

"Jesus was very knowledgeable,He showed real concern ,which today many people dont show. He shared tips to help us keep our home cool and comfortable. He was great!"

"I am very happy with the way you attended to my problem."

"Your office was most efficient in sending a technician ASAP to get my home systems working. Mr Li diagnosed the problem immediately - the condensation drain wasn't functioning - and worked very hard to get it up and going, as well as coordinating the electrical components. He is a real asset for you!"

"technician arrived at the scheduled time;; he was thorough in his work, and liked my dog Mimi."

"The presence of a high power, sales person , trying to sell you a new system every time you call an Expert Service technician just erodes the confidence and trust in this company."

"Li solved the problem creatively and quickly as we discussed options"

"The technician was very friendly and helpful."

"Jesus has responded to repair needs as well as routine maintenance. He is always thorough and personable."

"exceptionally knowledgeable and experienced"

"Air Conditioner FLOODED, this was an emergency appointment at 8pm night time Jorge was courteous and professional"

"Never fixed the problem, but billed."

"Fast emergency service. Fantastic Tech."

"George was extremely late and I think the service cost was very high for work done, he just flushed the line."

"Scheduling is not the best. Your technician did not show up for my first appointment. I called and was given this appointment for Sep 4 from 8-10. Called this morning to double check and was told I did not have an appointment for today. Asked for a supervisor and got it fixed."

"I really do not know what was done - I did not get a report of the work done not how my a/c are doing"

"Technician came by eventhough it was late, addressed problem quickly, timely, precisely, professionally. We had 2 service visits, one yesterday, one just now. Both gentlemen and services, timing, expertise and approach were top notch. Thank you!"

"Technician Li was knowledgeable and explained all our optioons."

"been a client for many years and Jesus is a great technician"

"Li is always very courteous, considerate and helpful"

"Jesus was very professional, knowledgeable and courteous"

"Li came to help even though it was late. He thoroughly went through different parts of the system totally concentrated in his task. H explained what the trouble was in a way that I could understand. He is very respectful and has excellent communications skills. If I need help again, please send him."

"Service was good, but technician should have arrived between 12-2pm and he got home almost at 5 pm"

"Li, with his experience, was able to figure out exactly what the cause was of the drips to my head from my bedroom Mitsubishi split system wall unit - and to set the blower correctly "to move more air" and thus avoid the condensation - which seems to solve the problem. He's always been exceptional in the service he's provided on your behalf at my house - for more than 20 years."

"The problem was identified and a short term solution was employed to get the system working again until a replacement part arrives."

"Mr. Lee is the best. Always on time. Explains the issues. Offers several plans to resolve."

"I called you after my elderly parents had tried for two days to get their air conditioner fixed. You came out on a Saturday, showed them the issue was not worth fixing. My parents purchased a new air conditioner and it was installed on Sunday."

"Customer service was great; well detailed and knowledgeable."

"Everything was great"

"george was fast, neat, clean, and knowledgeable"

"He was very knowledgeable."

"Li spent over two hours at night trying to alleviate a leak in our new air-conditioner. He called before he arrived and told us the exact time that he would be arriving. He took his time checking everything and was very thorough. He explained what he had done, and as of now, the unit is not leaking water onto the carpet."

"The technician was very professional"

"Li has always been very polite and knowledgeable."

"The office staff was friendly and professional. The tech was also friendly and professional. Both phoned to let me know the tech was on his way, which I greatly appreciated. The tech informed me of other services available for my main AC unit."

"Marino was thorough and friendly."

"The technicians are always very professional knowledgable helpful and on time"

"Very professional"

"Humberto is a top technician , polite , ready to serve and professional."

"excellent technician"

"The service representative (Sorry I don't have her name) was attentive, efficient and supportive to the problem in my A/C unit at 545 Anastasia and the technician (Humberto, I'm sorry I don't have his last name) was responsible and did a great job."

"Jesus provided a thorough explanation regarding the coils and their relation to the cooling process as well as instructed me on the importance of regular servicing of the equipment."

"Technician was thorough, friendly and respectful. He seemed to know his job."

"courteous, expert service"

"The tech showed up at my residence only one hour after I called. He identified the problem and replaced the two parts that my AC needed in a little over an hour. He was courteous and very professional. Very pleased with the service!"

"Technician Marino was very knowledgeable and he not only solved the issued I had with my a/c, but also helped me getting into a maintenance service contract."

"Very neat and professional"

"Brand new unit that malfunctioned. Had toordere a part that took a week to arrive. This was over the extremely hot 4th of July holiday."

"Service experts worked very hard to provide a technician as soon as possible and sooner than we expected. Marino worked very diligently to solve our problem. He even went above and beyond by using his own phone when ours were not working in order to help us obtain additional services.Service Experts technicians are the best."

"Service Experts must have worked very hard to help us in response to our request for help by sending Marino, the technician sooner than we could have expected; He went to work immediately to solve our problem and went above and beyond to help us by taking the time to use his own phone to obtain additional services when we found our phones were not working.Service Experts technicians are the best."

"Humberto is the best"

"As usual service was prompt and good. Technician was polite and knew his stuff"

"The technician did not give me the metal slide that covered the filter and didn't provide his name nor an invoice, Next time send Lee or other that can check the unit on the roof"

"The tech new exactly what to do"

"Mr. Li educates me about the most efficient way to maintain my air conditioning unit."

"Mr Li arrived on time and serviced our AC. He is always very nice."

"Thorough tuneup, courteous"

"Humberto, after a long drive through heavy traffic, arrived early and identified our AC problem right away. His effectiveness and efficiency, his knowledge and helpfulness are impressive. We are in good hands whenever he shows up; he's been our service technician in the past. He went above and beyond, supplying us with photos from his cellular of the issues with the air handler."

"the technician took his time and explained what he did."

"The technicians were fine. However, if "biological growths" were found in the air handler and on the blades, why were they not cleaned out? The technician said they don't do that work as part of maintenance???"

"As always, Li solves the problem."

"Efficient and informative service"

"Always very happy with Lis services. Very professional."

"Service was done by unclogging water container and verifying all key elements are working well. The control was revised and updates. I'm still a little concerned with the water accumulation issue since we don't live at the apartment and hope there are no further issues, This has never happened before so I'm still unrestful about it. I did not got any further explanation from the technician about this issue."

"Becuase he was patient explaining the problem."

"Very thorough and nice"

"Li solves our issue and was very courteous. The service was scheduled in a timely manner and with ease. Phone reps were very helpful."

"Since Losada sold me this "highly efficient" new deal my FPL bill has never been higher than my "old" 13 yrs system. Heblied and oversold just to get a commission."

"Li arrived on time and was smart in his diagnosis and quickly solved the immediate problem"

"The technicians are very professional."

"Had to wait all day for technician."

"Friendly assistance from the office, timely response by the Service Techinician, he was knowledgeable and had all necessary equipment, and he diagnosed and repaired the problem."

"Professional, efficient, knowledgeable"

"Very hard for me to answer these questions. A consultant came out to view my unit and I am still waiting for the estimate. He came out 6/4, 6/5 I called for a follow up on the estimate and its now 6/6 and still no estimate. Wish I could give a better rating."

"great technician"

"Service provided soon after request and Mr. Li diagnosed and fixed the problem very professionally. He explained what happened and was most knowledgable in explaining it to us. You really have an excellent "service expert"!"

"Marino notified me when he was coming. He assessed the problem immediately, and fixed the problem"

"The technician was professional and efficient."

"tech came to my house, didn't even open the outside unit, said we need a new one, charged $99"

"The service man was very informative."

"Jorge provided friendly and competent service."

"Mr. Li is the best technician I have worked with"

"Humberto is great. He arrived when he was suppose to. He did the work very professionally. I am totally satisfied. He deserves a 10% hourly wage increase."

"Very thoughtful and competent at everything he does."

"Have not heard back from you"

"Marino was great and provided me with information and great service. Unfortunately, he was almost 3 hours late after the two hour waiting period. As I told your supervisor who beat him to my house, your dispatch services are horrible. He was working in NMB before my call and he had to go back to your offices miles away to pick up the filters that were one of the main reasons for the service. I was advised by your supervisor that your dispatchers are located in Jupiter and apparently have no idea about the various areas of south Florida and the times and distances between locations. Very bad. Marino spend at least 2 hours in unproductive and wasteful time driving back and forth across Miami. You would have been better served to have him go to my job (also in NMB) directly and send the filters to my house by Uber. Except for Marinos good work, a terrible experience."

"I called service experts for the first time and had an appointment the following morning--for 6 month check up. the unit is less than 3 years old. Humberto arrived on time, immediately got to work and noticed a couple problems with the system. He seemed to really be knowledgeable and worked efficiently. He was at my house for 2 hours. I feel confident that he identified problems or potential problems that will have the system run more efficiently moving forward."

"Puntual, arrived on time, got right to work, properly checked all points, tested and confirmed all being in order. My unit was installed by service experts and has been maintained and repaired by service experts. There is also a sense of comfort when you see same technician(s) coming back to take care of your unit I renewed my yearly service agreement on this occasion."

"Whenever I need service, I always request Li, he is on time, polite and very efficient."

"Came on time, friendly, courteous, competent. Professional and well groomed"

"He is honest and a good person."

"Mr. Li has always given professional advise. Always explains problems or issues until you understand."

"Mr. Li is an extremely polite and knowledgeable person. I'm fully satisfied with his service"

"Li is a very good technician. He is also very nice!"

"Service was provided, but later only created further complications that we had to fix ourselves."

"Technician was great. The problem is when you installed my new $10k a/c last year you didnt install the dynamic air filter and you simply repurposed my old bulbs and they have screwed up the air quality in my house."

"Technician's did a good job on both indoor and outdoor unit."

"This technician is very knowledgeable and helpful"

"The technician was very knowledgeable and super nice and explain everything. He checked my A/C and gave me his report. He was also helpful in any question I had and he answered everything. He was patient and took his time. The Sale Consultant was also very nice and polite and explain everything in detail. He also was patient. I will give them a five star. Thank you."

"Li, as always, was conscientious, efficient, and cheerful."

"Same 3 items persist. I have not received the affidavit, the noise still persists and I have not received any communication in regards to the inspection date and procedures."

"Punctuality and service"

"Broke a art piece and left cartons and mats at front door. Would not accept either one in future work."

"Li found the problem with my furnace very quickly and took the steps to remediate the situation. More importantly, he took his time to fix the problems."

"They were very respectful and quick with the installation process. I recommend these two technicians. Very happy with the services provided. My house has never felt this cool before!"

"Li always does an excellent job and answers any questions I may ask"

"Overall service ok, but I still have a pending issue with the installation. Apart from that, I have not received the affidavit after providing full payment (release of Lien), and I still don't have an inspection date."

"installed new A/C quickly and efficiently, and left the the premises clean"

"Excellent service. Li is very thorough"

"CAME ON TIME. WAS VERY PROFESSIONAL"

"Jesus is very thorough, clean, friendly, and always makes suggestions for extending the life of our units. He also puts up with my not-so-friendly dog."

"Li is very thorough and has always paid close attention to his work."

"I paid $100,00 so the guy could tell me that I need to clean my air conditioning and it would cost me $520,00. The solution was to change my air. According to him, the company would charge $8.000 but he has a friend who sells the same handset for $3.400. I paid for a diagnosis that did not solve my problem and I was disappointed with the lack of professionalism. I have all recorded!"

"Jesus is very knowledgeable and courteous. It's a pleasure working with him"

"Found a problem that other previous techs couldn't. Knows his stuff."

"Very patient, explained in detail and customer friendly."

"Marino the Thecollection is very professional and knowledgeable"

"TECHNICIAN WAS THOROUGH AND CLEAR"

"Mr. Marino performance was thorough and helpful."

"I called for help and Humberto was here within 2 hours. He is so professional, and immediately knew the problem and fixed it. I have been a customer of Service Experts long before Gables Air bought it, and was concerned at the time that I would not continue to have such great service. Thank you for being the best!"

"He was here on time and didn't try and sell me more items than I had requested."

"Li was efficient and fast in fixing the problem."

"The rep was great. any question i ask he Helped. HE gets a 10 dude was cool and helpful"

"Li is an outstanding professional and human being. A pleasure to have him take care of our AC needs. Thank you."

"Mr Li has been to my house several times to perform service on my Lennox unit. He is always very professional, polite and hard working. I always ask for him because I think he's the best."

"Tech came and was gone in 15. mins Informed me of the problem and fixed it"

"Everything was done properly and in a very timely manner"

"Technician on time, explained everything"

"I'm still waiting for my quote, When I get it, I will answer the questions."

"Jacques is courteous and professional, very knowledgeable."

"Service was on time , professional and they answered all my questions."

"Good job once arrived;"

"I was very satisfied of the service"

"Efficient"

"The technicians were very professional and nice. Ricardo and Rolando were good on informing us of what they were doing at every moment. And they were conscious about leaving the house clean."

"They worked at it until the job was done, after having arrived later than expected. Their suppers must have been late."

"Humberto was knowledgeable and personable."

"Too expensive 1to 10 20"

"He was very professional, keeping his job timely and answered my questions"

"Mr li is excellent"

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"Professional and timely."

"I own 7 properties, all of which are under contract with Service Experts. I've been using you for the past couple years on all our properties. I have only heard great things from my renters and my wife when they do our home. We think Service Experts are the BEST!"

"Very good service, courteous and professional"

"Very thorough."

"Humberto was courteous and professional."

"everything was efficient and as promised."

"Tech Marino #408 very knowledgeable and detailed with my service and arrived on time"

"Explained everything clearly"

"The service man explain what he was doing."

"Response to my initial call, and then follow up by technician (Humberto), sales executive (Jacques) and installation team was exceptional (36 hours in total)."

"Always impressed with Mr Lee's knowledge and skill."

"Humberto was excellent"

"Still waiting for him to call back to set an appointment."

"Mr. Li came on time, inspected our two air conditioning units and their filters, detected the need to replace a capacitor, and vacuumed inside the air handlers, in an efficient manner and explained what he was doing. He is always pleasant, informative, efficient and neat (leaves no mess)."

"Technician showed up only one hour after I called. Very quick & efficient service!"

"I am getting a survey for service that was never done. Nobody showed up or called me for my appt. on Monday 2-4 PM. AN now you want me to tell you what a good job you did. This is the second time your company failed to show up and do the job on time. Time for a new company to service my AC."

"Humberto is a great asset and has been my regular tech for the past two years; great asset"

"Installation of new ceiling vent cover perfect"

"Humberto was very careful to clean the condenser and air handler and did all of the technical checks and explained everything he was doing and allowed me to see all of his readings as I have a technical background and did HVAC work myself in years past"

"Humberto Lopez and amazing service provider!! Very detailed and extremely knowledgeable and professional in his field for air conditioning."

"Mr Li is great!"

"I have done this already on the Facebook and am not able to do any more evals. This is an imposition and I am giving you a low score on not figuring out that it has been done and your persistance and over zealous questioning."

"Li has ben coming to our apartment for many years now and we are very happy with his service. He is punctual, efficient, educated."

"Consistently professional and courteous service. Li is outstanding!"

"Professional , respectful and knowledgeable"

"The two technicians (Humberto & Jack Bernard) took time to explain what they did and why. They also advised that I need a new 1 1/2 ton AC unit & condenser. The cost for such a replacement is however, very expensive."

"Because I know the quality of work from your service technician, Mr. Li, from past experience."

"Mr Li resolved long standing issues and provided logical answers to our questions"

"On time. Completed promptly. Protected house from work. So far, seems to be working fine."

"Marino was punctual, polite, neat, and professional."

"Li was friendly and informed us the whys as to what he was doing and for what reason it was for. Pleasant and excellent service"

"What a cheerful lovely man. I appreciate that he spoke very good English and seemed to enjoy his work. He was quite pleasant and seemed most knowledgeable about some questions we had about our unit."

"Professional, nice and knowledgeable"

"Technician was very knowledgeable and explained what he was doing. He was courteous and respectful."

"Good service and follow ups."

"Ruben was terrific and thoroughly professional on his three visits required to solve my problem, but I was very unhappy to be without service for 11 or 12 days with no explanation from the main office as to why that was happening. The part hasnt arrived yet - the explanation given when I called - was insufficient. The very nice people on the phones need more information in order to deal with customers more thoroughly and efficiently."

"Didnt clean the coils."

"Very professional informative and efficient"

"Li has been our go to guy for years and we trust him completely.."

"Great service, profesional and attentive to our needs."

"Very informative and efficient"

"We were given the wrong info about service on the unit"

"I am very satisfied with the technicians. Am not as pleased with the large markups on repair parts prices."

"I have always had s great experience with this company. Humberto is very knowledgeable and friendly."

"My service technician Li was very experience, explained everything clearly and he fixed my air conditioning unit which had not worked at all."

"service person arrive tool late"

"Predictably consistent professionalism, expertise and courtesy."

"Li did a great job explaining the system and answering all my questions."

"Arrived on time. Worked efficiently. Explained what he was doing and what he found. Gave me follow-up information. Always works with a smile and good attitude."

"The technician was on time, ,polite and left my house clean"

"the associate arrived too late"

"Li has been servicing my AC for many years. He is always on time and very nice"

"Mr. Li is a consummate professional and a gentleman. I have always requested Mr. Li to service the unit for the past 10 years."

"Alrhough a bit pricey, Li provided exceptional service. He did great. Would like to see him again in another service request."

"The tech was thorough."

"Li has been servicing my AC for many years! He is always on time and very nice."

"Knowledgeable tech"

"The technician did a comprehensive check of the equipment and also installed a new system to improve the quality of air. The overall result is that the system is operating well."

"Good comprehensive check of the system, was able to identify the issues and correct properly..in addition made good recommendations to keep the equipment working in optimal condition."

"Very thorough and efficient. Answered all questions quickly and responsive to customer needs and cost efficiently."

"humberto is great"

"Called first, and let me know he was coming."

"1) Lee was fine; 2) When the technician is an hour late (beyond the original two-hour window) someone should call the customer; 3) Stop making your technicians try to sell the UV service/installation. It's a waste of money (but obviously profitable for Service Experts."

"When i got home later in the evening after my maintenance visit had been completed my air conditioner was not turning on. I had to call and have a rep come out at 9pm"

"good reception of order, starting on time, good explanations ..."

"Jesus was very thorough, methodical, and conscientious. He checked both the transformer and the UV lights to verify that the problem was the transformer. Not only did he carefully do the installation, he also fixed other smaller problems (corrected a pvc piping issue, bundled and capped the wires) and did the maintenance protocol (flushed the drain with chlorox, changed the filter, washed the condenser, advised me when we should do these things). We were very impressed and happy with his work and that he took his time to do everything right instead of rushing to finish."

"he is really on my side and is doing everthing to make this sale !"

"Mr Li was thorough and professional; he completed the work expertly."

"Humberto was quick, thorough, and helpful."

"waiting period was great"

"He took time to explain what was needed. Very nice man."

"Technician was on time, professional and took the initiative to program a second visit and order filters for future visits."

"Im satisfied with the service received."

"The technician was very competent and the sales rep gave a good overview of the new program. Both were respectful."

"Service expert very good at cleaning and test unit."

"Needed to replace secondary drip pan attached by four metal straps to bottom of air handler. Technician called in supervisor to request how much to charge and was told $800. Technician was surprised and sent foto of pan. No response. Found pan on internet for $40. Found your company in Miami Dade County "Best Pick Reports" as was highly recommended. Will be calling another company in future."

"Humberto Lopez is GREAT!!!!! He did a great job, answered all of my questions and is a fantastic representative. HE DESERVES AN INCREASE IN HOURLY RATE AND SALARY IMMEDIATELY!!!!!"

"He was on time and did what he was supposed to do."

"Past experience, articulate knowledgeable technician work long and hard to install equipment and be assured that I could operate the Machinery,"

"You installed a piece of crap thermostat that was not as good or better than what we had. You took advantage of my wife who was home alone to replace our equipment with $30 piece of crap that is not wireless, programmable or lighted. You screwed us! 20 year customer and this how you treat us. $220 service call and you intstall a piece of substandard junk!"

"Service Experts has been excellent in all facets of the job!"

"Courteous and quick to find the problem."

"Arrived as scheduled. Was very professional, as usual."

"Technician came same day as my call for service, solved the problem, was courteous, professional, skilled and helpful."

"Technician behaved profesionaly and courteous"

"Service technician was on time and very professional and friendly."

"The technician was on time and very professional."

"Li was phenomenal! He was very polite, courteous, and just simply great all around! I haven't received excellent customer service like this with anything, in such a long time! This is a great employee that you guys have!!!"

"The technician, Li, was one of the nicest people I've ever dealt with. He was both very friendly along with being very proficient and professional. He explained and showed me everything he did and gave me lots of good advice and options for the future."

"My technician was very friendly and professional. He answer every questions with direct answers."

"He is very knowledgeable on his job."

"your regular maintenance seems useless. I had to pay for something you should have fixed."

"jesus came and located problem quickly and explained things to us"

"Service rep was excellent"

"Mr. Li is able to think on his feet, working around problem issues and persevering until they are solved to his satisfaction."

"Humberto was prompt, very courteous and resolved the problem quickly and efficiently. He left everything clean and tidy."

"Quick and excellent service also polite"

"Prompt courteous service."

"It was a fiasco. We made the appointment a week in advance, and especially told you we need service on Friday but that it must start early. Our Shabbat a=starts at sundown, and we need the work to be done by then. They guys came about 4 or 5 hours late, and they could not get the job done before 11 p.m. Our Shabbat was ruined, and this matters very much to us. The guys also neglected to remove their debris. Zero followup. No apology after the event. We have been your customers for more than 20 years and we were treated very poorly."

"Lee painstakingly took several hours going over/through both Mitsubishi systems to check everything. He was meticulous."

"Mr. Li is very experienced in his field, and that translates to excellent service."

"TONIGHT MY LENNOX A/C STOP WORKING AND WE HAVE VERY HOT INSIDE THE HOUSE WE CALL YOU FOR SERVICE CALL AND WE HAVE TECH HUMBERTO LOPEZ # 344 VERY QUICK, PROFESSIONAL AND KNOWLEDGEABLE/POLITIC/ WE ARE VERY HAPPY HAVE MR. LOPEZ AND REPAIR AND SUGGESTED THE BEST FOR MY UNIT/THANK YOU..."

"technician was friendly and flexible"

"Humberto Lopez Tech 344 was the AC technician who did a wonderful job on repairing and tune up. He is very knowledgeable and polite. I would recommend Humberto very highly"

"I pay for maintenenance. Now I discover that your work is only guaranteed for a ridiculous 30 days !! I suppose you must not trust even yourselves if you can't guarantee your work longer than that. You were here 6 weeks ago. Now you charge me $180 + for "repairs" ????? Unacceptable !"

"Mr. Li was on time, did the work efficiently, showed me the filters and UV lamp status, and left no mess."

"The service by Mr. Li was excellent. But when I received the bill for an outrageous $181.00, since I already pay for a maintenance fee and the maintenance was done only 6 weeks ago !! I was upset."

"I love the professionalism of Mr. Lopez. He is the favorite A/C person in our neighborhood."

"very thorough, good service"

"Mr Lopez was very professional and took time to explain and check everything. He presented as honest and hard-working, taking pride in his job without trying to scam or put pressure. Because of his professionalism and apparent honesty and knowledge, we chose to renew the maintenance plan, which we were not sure initially that we would do."

"Technician was very knowledgeable"

"Lee arrived just about the time he said he would and he fixed the problem. We were both very satisfied. He has been servicing our home for many years. He is very competent polite and professional"

"Friendly, competent service"

"Mr. Li called ahead, arrived on time, did the job of inspecting and cleaning our two systems efficiently, explained that all was in order, made no mess, and was as always pleasant and courteous."

"EXPENSIVE !!! 190$ for a 30$ part , (I looked it up)100$ for 20mins of work?????"

"prompt service and attentive, qualified technician"

"They both worked hard outside on the A/C unit."

"the repair man was great"

"very efficient"