Service Experts Heating & Air Conditioning Reviews

"The unit was initially over priced. The compressor has broken down, and even though it's under warranty, I am still being charged $2500 installation."

"I bought my equipment (4) in November and I had problems every mont, this time, they don´t know what happened, the AC it doesn´t work and the only answer it´s "you have to wait""

"Because Service Experts should be refunded $1,600.00 to my credit card since 09-01-22 and I did not get the refund as of today (09-09-22), instead I received a call from Christine today asking again the information in order to start the refund process ???"

"Fast response to my questions about a new unit. Quick return to install the A/C."

"I installed 4 new A/C in November and I have problems every month. I tried many times to talk with someone and I couldnt. The call center ask the same question every time and they never have any answer. They only said Im so sorry"

"John is a great technician and helped us invthe past. He has consistently been tve best. But i also appreciate the follow up and your office adving us and confirming areival times etc. Your service has definitely improved."

"The third set of men who came, managed what the earlier ones had tried to achieve, but the equipment defeated them"

"My service window was 11 to 1, after calling at 2 and 3 I was told both times that the tech was on his way he showed up at 4:30 did about 35 minutes of work this has happened on multiple occasions with this tech"

"knowledgeable, easy repairprice way too high"

"Good service peace of mind"

"It took 4 visits over nearly 2 months at a cost of $494 before the AC was restored to normal function by George, Sr Mgr, during the last visit. Will it last? This is an AC unit purchased from SE less than 2 years ago. I have been a customer for over 20 years and, unfortunately, this recent experience leads me to conclude that the company's technicians are much inferior to Lee(retires) who provided excellent service during those many years. I also suspect that the unit I was sold by SE is a LEMON."

"I needed fast service on a Sunday and the company delivered."

"Technician was on time and was capable and nice."

"Technician solved the problem"

"Excellent team"

"Because you do great work"

"Unfortunately I don't speak Spanish fluently & requested a technician familiar with English...Did not happen"

"Unable to fix the issues"

"Prompt, accurate, courteous."

"Professional service"

"The appointment window was from 6-10 PM, your tech arrived at 4 PM. Therefore I was not home and my wife who was working from home had to handle it. Not ideal. I am also waiting on the quote. Willing to give this another try but not off to a great first impression."

"While service was pretty good, the part (under warranty) needed was not available. ??"

"I did not get a discount for the service even though I pay the membership fee."

"Always prompt. Friendly technicians who do their job well."

"The work done was what I expected, however my frustration was that despite being promised service for Thursday or Friday, the technician did not come until late Monday This meant that there were many days where I did not have air conditioning despite being promised a quick fix."

"Techs were not prepared to resolve the problem until the third trip. Not sure if this will last."

"I did not get a detailed reciept of what I was paying for. Hardware that was installed was different than what I was shown."

"Jorge showed up and fixed the problem immediately. He was Greaf! I hope hell always be my service tech!!"

"I am going on 10 days without AC, I dont think this is the best time to ask me ??"

"Good service and knowledgeable techs"

"Service Experts has costed my and my business money and reputation by not adequately servicing my unit."

"Professional employees, good technicians, affordable prices"

"He was very professional!"

"Very knowledgeable and quick to handle any issues."

"Friendly, courteous, professional"

"Call service was great. Service man was difficult, and I feel overcharged for service provided. Tech was moody"

"Satisfied"

"Solved my problem and left me very happy."

"I am cool"

"Excellent customer service."

"He was very informative answer all question and he was polite and accommodated"

"Knowledgeable, tidy, and friendly"

"Knowledgeable and friendly rep, arrived as scheduled."

"Great service"

"I was given false information as well as false alarms of them completing the job"

"Would have been a10 if the person who ordered my Rheem had bothered to measure the door and realized that the new AC was not going through. A crane was ordered and the installation was done very professionally by Luis. I am happy with the new Rheem."

"Cause he explained whats to be done"

"The technician did not have all of the parts to resolve the problem on his first visit. The system was fixed five days later once those parts arrived - it was broken for seven days. Usually I have a better experience with Service Experts."

"Technician was polite and efficient."

"80"

"Tech that did the annual maintenance was excellent, the lower rating is because he listed on work order that a quote for additional services was required and no one contacted me."

"Tech was professional and knowledgeable"

"The tech performed the service call quickly, too quickly. I dont believe that he disassembled my condensate drain line and cleaned it out like other service techs have done."

"The technician was very polite, helpful and knowledgeable."

"Still have the problem but they were nice"

"Appointment was made and confirmed for a new a/c unit and noone showed up the did not answer had to find a different company and have more delays without ac."

"i wanted my coils clean but they did not do it."

"very satisfied with the technician not so much with the customer service on the phone"

"no english"

"Tech (Sergio) was excellent. Very professional and courteous."

"The technician did a very good job and handled the whole appointment well."

"On time, knowledgeable"

"Alvaro was very respectful and show great knowledge of what was needed to do."

"The technician was great, patient, and he got the job done! A bit of chaos trying to reach anyone Sunday, the person who fields the calls could have done a much better job."

"It was an excellent work"

"Explained what he did and did so in a professional manner."

"Each person involved, including the dispatcher did everything they could to expedite the service, and in the end the AC unit was repaired."

"Mike was very professional and provided excellent service. The good news is we passed our inspection with Coral Gables City Hall."

"Complete checkup"

"Technician was on time and efficient"

"The work was done efficiently and to my satisfaction. The problem was resolved."

"A/c unit did not work after the technician left."

"He accomplished the tasks here - perfectly."

"Job well done."

"They did an excellent job."

"Very satisfied"

"The price for the service was absurd high"

"John performed an excellent job. When he finished my air conditioner was working better than when it was new!!"

"Quick reliable service"

"Alain Hernandez who did the service is great. He did a thorough job on the tuneup."

"Tech put in part request, but next morning the shop had not yet looked into part availability. Have not yet heard back on part ETA."

"Then first technician to arrive was great. The second technician was a little annoying."

"Arrived on time, quick, and efficient."

"prompt service and thorough."

"Daniel was excellent!"

"The technician (Jorge) is very knowledgeable and helpful."

"He was very nice. Very clean in doing his work."

"Technicans were very professional"

"the tech was excellent and very friendly"

"My technition was the best."

"Fast and efficient service."

"Knowledgeable and respectful of my home."

"a service guy found I needed a part. Part was ready and u called me for appointment to install. Guy came and they gave him the wrong part so now I have to hang around for the next appintment"

"Seemed to be a very thorough inspection of our units."

"Tech showed up on time, was efficient and polite."

"Fast service and a reasonable price."

"The price we got was a fair price and your staff of Tech did a excellent job with the install. We are very satisfied with the quality of the job and final outcome of this project. Thank you Very much , DoD DEPT"

"Technician was on time, very courteous and completed the job in a safe and efficient manner."

"Service scheduked from 10-12, technitian arrived at !1:30 PM, no previous communication at all. Once he checked the equipment, no comments, moved to check the roof to check the unit, never returned to the apartment to provide feedback and conclude the visit,"

"Technicians were thorough, knowledgeable, and diligent in solving the problem I called in. (Typical for all answers: a "10" would be "darn near gave me heart failure the result was so good".)"

"For the first time in over 10 years the guy did not vacuum out the tubes to my internal pump. I am disgusted and am never using you again after my contract runs out"

"The technician was courteous and knowledgeable but the estimate for duct replacement that he gave me was not detailed enough. I expected a listiing of everything that the estimate included, such as removal and disposal of existing ducts, installing new ducts, adding air vent, cleanup, etc..."

"poor commucation"

"The technician and supervisor were great. They were very professional and helpful. They explained to me how to maintain my system better and what can go wrong if not maintained. They arrived late because of earlier jobs taking a very long time. I understand that. I was thankful they were able to come that day."

"Impeccable service"

"Tech was very professional"

"He was pleasant and he did a great job cleaning and checking the air conditioning"

"The technician took the time and also showed Me our problem. It made me feel confident that he would be able to resolve our problem. I requested for him to do our job needed to get our air conditioner to work properly again."

"Issue resolved in timely manor"

"John and Daniel were very knowledgeable and professional!"

"Jorge was very nice and helped me get the item at no charge per my UPP and warranty."

"Prompt response and good service"

"Jay is really nice and tries to help his customers"

"We were satisfied with the service provided by the technician, once he arrived at our home. However, we were not pleased with the lack of professionalism by the main office. It took three phone calls to have the service rep admit that the technician was running latewas running late-two hours late. Very poor customer service and a total lack of Consideration. We are probably not renewing our contract. We asked a number of times to speak to a supervisor and our request was repeatedly denied. Shame on you,"

"The problem continues, it was fixed for a few days and then it happened again on Sunday. Plumber was very nice so i give review a 5"

"Came and did great service after which he explain what the problem was and what he did."

"Sergio and AJ came promptly and they were courteous and professional. I appreciated that they came in a team to work together if needed. They flushed out my system and showed me all of the issues in each aspect of my AC. They gave me options for now and in the future to keep my unit running well. They offered me a service plan, but they did not force it. Their charge was very reasonable for this one service visit."

"Technician came out to provide a quote on possible work."

"Tech was prompt and courteous"

"Technician came on time, was courteous and efficient"

"Sergio was very professional and knowledgeable."

"very friendly competent personnel"

"Service was quick and efficient, and the technician and representative were very professional and informative."

"3 1/2 years and its not right yet. I guess Help Me Howard is next."

"I was lied to about the cost of the visit. I was advised that the cost would be $29. Then told the total would be $108- as I guess a courtesy, I would be allowed to pay $99. Thats the full cost of the visit without the 1st time discount. Also, Mike was a bit rude towards the end when I inquired about why a new unit would be almost $8000. As Juan Carlos started to explain, Mike said, lets cut this short. If you want to go with someone else, you can. RUDE. I wanted to know what exactly it was that I was paying for. I will never contact this company again."

"Outstanding analysis and dedication to do analysis of the failure (air handler motor), obtain the part, do the repair the same day. My home has hurricane shutters up and I am nearly age 67 (elderly) with health issues and needed same day service and repairs. Customer service above and beyond what I expected. I had anxiety before he arrived and very happy now. System working very well since the repair completed."

"the response was quick and the work was well done."

"The technician was on time. He checked my air conditioning unit thoroughly. He was very nice. A credit to your company."

"3 1/2 years, problem not fixed but much worse"

"The technician didn't introduce himself, was rude, and was very defensive. He also was very unhappy with my request of using the disposable boot cover and had the mask only cover the mouth but not the nose. Didn't look presentable."

"goor and fast"

"The technician was very knowledgeable and polite. He did his work thourghly."

"I was very satisfied because the Tech arrived on time, which is a big plus, serviced the AC unit and cleaned up after himself and gave me tips to make sure that I change the filter on time in order to maintain good performance from the unit."

"I called for a leak from my Mini-Split, it is leaking on the inside. The Tech did not even take the mini cover off, I did. Then he placed tape on top of tape that I had placed tying to stop the leak. He did vacuum the drain line for about 10 mins. then ask me how I wanted to pay. I've been a customer of SE for years and never have I been so disappointed."

"Excellent job"

"The 2 men who came out and installed the inside/outside units came in a timely manner and systematically performed their job in a very professional way."

"I called at 9:04 asking for emergency service. The rep said she put me on the list and would send an email confirmation. I never got the confirmation. I called again at 10:28am asking for a confirmation or a time frame. She said they could not give me a time frame. I called at 3:12pm because no one had called no one had come. I still did not receive a confirmation. I called another company and they were there within 30 minutes. I called to cancel with you at 5:26pm."

"Jorge was thorough, professional, and neat."

"He does a great job."

"Did a good job and was informative"

"Jesus was very good on explaining what and why the process of service maintenance. Very professional!"

"They identified and fixed the problem. They explained what I needed to do to maintain my AC."

"Daniel was expert and friendly. I trusted him."

"Response was very quick and service was efficient and profesional"

"He was just a good person."

"The maintenance tech was very good. He was friendly and did a thorough job, and explained everything he was doing well"

"Easy to schedule. Technician was punctual, very knowledgeable, and did an excellent maintainance in the units."

"Jesus is excellent"

"Competent, friendly and professional."

"Roberto was very helpful addressing my questions, but since I have a yearly maintenance contact with you, I was surprised I was actually charged $78 for a visit just to chat about my ac unit. I was charged for a diagnostic in which nothing else was done. Based on heat levels outside of the house was explained that was the reason unit not operating as to be expected but never thought I was going to be charged for just a visit."

"The person that came worked very focus on his work and on details making sure that every thing was ok"

"Because made extra efforts to ensure a complete check up."

"Ruben is a sweetheart and quite knowledgeable"

"Very professional evaluation and information of the problem with the AC."

"Friendly efficient service man"

"SERGIO ANSWER ALL MY QUESTIONS AND GAVE ME THE BEST OF SOLUTIONS TO FIX THE PROBLEM"

"The initial crew who came they just did half of the just improperly. They havent use proper gland, only connected one of the AC and we were without AC for two days. Horrible experience. Fortunately, you have sent your supervisor and my regular guy to fix the crap what your first crew left behind. I am super satisfied with their work."

"Respectful and knowledgeable."

"Good efficient service, on time appointment. Service technician was very cortéis and polite. Answered our questions and concerns."

"Jay is an expert plumber, fast, and efficient. He came early to set up, did the job in good time, then cleaned up. I had a clean area when he left. He's personable and friendly, keeping contact professional. I would recommend his services to anyone."

"Tech came and cleaned my system and explained to me ways to help keep it clean"

"Very professional and knowledgeable."

"Good and fast service"

"cause it was true"

"Tech did great job"

"all went well"

"Although probably not his fault, the service consultant was 2 hours late beyond the 10-12 pm time frame provided by the company to me. Also, no one from the office bothered to call and advise me of the potential for an additional 2 hour delay. When I called the office the last time that day, I asked to speak to the manager and was advised that he was in a meeting. So, I asked for him to call me later. Im still waiting for the call. Many other businesses provide constant updates on the status of the service, which is much appreciated. You should trying it in the future. In any event, showing up to an appointment 2 hours late after an initial 2 hour window is not acceptable."

"Great service"

"This is the first time that Service eXperts sent someone with knowledge and customer services skills."

"Technicians arrived at agreed time, performed the worked agreed upon, brought all needed tools, cleaned up fully, and the thus far the a/c system has functioned perfectly."

"Great technician and excellent job. Above and beyond expectations"

"Great job on a maintenance visit."

"My technician Jorge was absolutely amazing. Knowledgeable and honest."

"The technician and sales person were very friendly"

"Showed up timely manner. Nice and Courteous Didnt find anything wrong with the unit , that was the best thing"

"He was excellent at his work. He did a great job"

"Was prompt and openly communicated what was wrong with my AC unit. Showed me tips and tricks and maintenance to make sure my system was in working order. Very friendly and cooperative."

"Available on a Sunday, 2-3 hour response time"

"very polite and thorough"

"Technician arrived promptly and solved the problem."

"The service provider was very professional and provided expert recommendations and explanations addressing our HVAC system."

"Excellent service and professional employees from my first call to schedule an appointment to the finish of the work."

"Technician was late, without any phone call to advise of the expected arrival. This is a very minor issue. I am left questioning what is appropriate service. Almost every time a technician services my air conditioning unit, different things are done. This technician skipped two things, at least one of which is usually done each time, cleaning the air handler, usually with a vacuum, and/or putting a gauge on the compressor to measure the level of the coolant. So, I am left wondering whether the service was adquate."

"The technician vwry pleasant and did a through and good job"

"Alvaro explained in detail every step he was taking. Listened. Checked all items I mentioned."

"Mike is the best. Extremely knowledgeable and always takes very good care of his customers"

"The technician was very helpful and explained the issue and was able to repair the unit quickly. He came to the house to repair the unit within a few hours from my initial call"

"The service was very thorough and the crew cleaned up perfectly after themselves. Jorge is very knowledageable."

"This intelligent man identified issues and issues others had overlooked and restored my system."

"He was very polite and knowledgeable"

"Jorge was very cooperative, informative and was able to solve the problem with great attitude and a smile on his face."

"You sent a representative on a Saturday night and ordered the part we needed. On Tuesday the job was completed."

"The job was handle with knowledge and without difficulty"

"Very professional staff, on time,"

"Excellent technician! Service provided was timely, efficient and informative."

"Tech was great"

"The technician came promptly but with the wrong part! Someone got the part number wrong when the order was placed by the prior technician a couple of days before Theres no excuse for this. Hoping our a/c doesnt break before the right part is installed"

"Finally, after 3 service calls, the technician that came fixed the problem. Thank you. I wish I knew his name."

"Very professional and supporting"

"The technician charged me $463.00 for a service that it was much less than that. When he came home he was supposed to clean the unit. As all of the technicians, he tried to sale me an UV light for the unit. My husband told him no and he expressed very clear that we ONLY wanted to clean the unit. The unit was dripping water and he told us that it was like that because it was clocked. He flushed it but he said that he needed to change the pvc, so he used an existing pvc(mine) from my house. After his work, he charged that amount. $233 for changing the PVC(thats absurd) plus $99 for diagnosis(he was not supposed to do that) and $135 for level 3. Still waiting for a call from a manager!!"

"Professional and complete."

"Technician arrived as scheduled and was efficient"

"Fixed AC problem"

"Good competent service. Would have appreciated more feedback on what the technician found and what he did."

"He remembered details about my apartment and ac unit."

"Good work showing up and diagnosing the problem and solving it."

"Instillation was professional and through, timely and handled cleanly"

"John was efficient and clearly and directly answerd my questions. When he was done, he let me know what he had done and asked if I had further questions. Very professional."

"Jesus the tech is always wonderful"

"very, very good"

"mr lee is the best"

"Always on time, always does an amazing job. Service we trust."

"Excellent service, at time, very clean job."

"Thorough and very professiona."

"Ruben called in advance and arrived well within the time window. He did a very thorough maintenance and cleaning."

"The tech did not explain any alternatives to the thermostat"

"Respectful and efficient."

"Technician very curteous and arrive in time"

"Efficient, quick, professional, knowledgeable."

"He was very prompt and professional. The work was done in a timely manner and he was very courteous."

"He was thorough in checking, testing, and servicing all parts of the system."

"jorge is very thorough and efficient"

"took the time to explain everything."

"My problem was discovered during a routine service inspection and the required parts were located and installed very quickly. Well Done."

"Tech was efficient but needed some backup on setup."

"Great service by Humberto"

"no problems/issues"

"I wasn't there. I'm sure your work was fine. If the air works, I'm happy."

"Mr Li is the best! Love him (Mike too :-). He always arrives on time, and is very knowledgeable, curteous and detailed. I know when he leaves the job has been done right. Chris Poggio is also terrific. If trouble shooting is required, he's my go-to guy. Great customer service."

"This is a stressful experience by any measure. Having your ac break and having to exchange the entire unit and compressor, but your company and team did an outstanding job of expediting the service and did such an excellent job, ensuring everything was done perfectly and done efficiently and in a very timely manner. Thank you"

"Humberto is a wonderful person. He is dedicated to his job and does a great job. He is a great representative. Others should be hired in his image."

"Li does a great job and very knowledgeable & friendly."

"The technician Humberto Lopez really cares about the customers and do his job in a very professional way."

"Tech was several hours late. The diagnostic was way too quick and the quotes were outrageously expensive."

"Very friendly and explained what he was doing."

"He is very good"

"Competent and courteous"

"Your service men are always efficient and friendly. Like Geirge"

"Humberto always takes time so I can understand the problem and can make suggestions to resolve issue..."

"Ruben was great and very thorough"

"Humberto was terrific. Very thorough and very sweet. Mike usually services my unit, (and I LOVE Mike! :-) but I would ask for Humberto again as well."

"We called on a Friday night for a service call. We explained that our thermostat had obviously gone out because we could see the code identifying the problem. The service man showed up, looked at the thermostat, and confirmed that, yes, our thermostat is out. But he didn't bring a replacement! He told us that a call would go out for a replacement part but it could take up to a week and could be done no sooner than Monday. That will be $100, please. My wife called another company on Saturday morning and we had a new thermostat within 3 hours."

"All the technician did was come in shine a Flashlight at the filter and say thats not the designated filter. We dont carry any on our truck nothing else I can do for you and he left"

"Tech went above and beyond."

"I had requested that Li come to service our air-conditioner. He has been to our home several times before, and he always does a thorough job. He never rushes and explains any concerns that I may have. He should be commended for his excellent work and positive attitude!. ."

"Humberto is very professional and accomodating"

"Sergio explained to me what he was doing and why he was doing it."

"On time arrival, managing to source the part and picking up the part and returning to finish the job"

"Fast, on-time, clear, helpful"

"Everything was perfect I don't know the name of the person in the office or the technician but everything was perfect"

"it was dark didnt think he was coming, was told he would call (he didnt), was told outrageous prices for fixing and seemed like they wanted to make me buy brand new mini split (inside & out). In end, problem wasnt solved. Never had issue before with company. Liked previous repair person. Unfortunate."

"Because they did service and couldn't detect that something was going bad after servicing twice per year. For such a big company, why is it one has to wait over two weeks to get a spare par?. Not satisfied with the wait time."

"Technician came at appointment time, but did not call ahead. Diagnosed problem, but will need new motor for blower to fix, and Service Experts does not have that part in stock, and no estimate of when it would be available could be provided. Technician competent, polite, but it was disappointing that the AC could not be fixed."

"the guy who came to give the quote straight up suuuucked. he was weird and was only giving me problems about something that I needed a solution for."

"Technician was late and I had to call the company. But when he came he was efficient and very helpful."

"The technician was super."

"Lee as always does a detailed maintenance on our unit."

"Service Experts reminded me I needed service, helped set up the service, advised the day before that service was being provided and then Li showed up right on time to do the service. What more could you ask for?"

"Your men did exactly what they were supposed to do - the result being that my mini-split system now functions at peak capacity. Sure was expensive, though."

"My technician was highly knowledgeable, got to the heart of the issue which went overlooked by another serviceman 2 months when same issue first appeared."

"No repair parts were available locally. Could not order parts on Saturday, had to wait until Monday. It took three days to get the parts. Technician arrived five hours late to perform the repairs. Unit was successfully repaired. The same part failed and was replaced three weeks earlier (fan motor assembly)."

"Its a month now and nothing has started to correct a problem that started just after installation almost three years ago."

"very professional"

"There were so many issues with this service that theres not enough room here to list them"

"He always does a good job"

"Re question #3: Not likely to continue using because I already have a technician who was not available for this particular service request due to wife having a baby."

"Humberto is the best! His customer service is the best! He takes time to listen and explain his work every time he comes. Thats the reason why we want just him!"

"2 days AFTER the "work" was done, my A/C stopped cooling."

"I called at 5:30 expecting some service the next day. A service tech was at our door within two hours. Unfortunately he had bad news, but confirmed a problem we suspected."

"Humberto is terrific--knowledgeable, helpful and very nice!"