Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 1,253 Reviews
merline L.
miami, florida
"I called at 9:04 asking for emergency service. The rep said she put me on the list and would send an email confirmation. I never got the confirmation. I called again at 10:28am asking for a confirmation or a time frame. She said they could not give me a time frame. I called at 3:12pm because no one had called no one had come. I still did not receive a confirmation. I called another company and they were there within 30 minutes. I called to cancel with you at 5:26pm."
mr benitez B.
doral, florida
mrs henderson H.
key biscayne, florida
"Jorge was thorough, professional, and neat."
mr kervel K.
s.miami, florida
"He does a great job."
mr ibberson I.
coral gables, florida
"Did a good job and was informative"
mr ellyson E.
south miami, florida
mr williams W.
coral gables, florida
"Jesus was very good on explaining what and why the process of service maintenance. Very professional!"
barbara D.
miami, florida
"They identified and fixed the problem. They explained what I needed to do to maintain my AC."
jenny B.
miami, florida
thomas B.
doral, florida
"Daniel was expert and friendly. I trusted him."
mrs shafey S.
miami, florida
mrs goldbarg G.
miami, florida
"Response was very quick and service was efficient and profesional"
mr joseph J.
miami, florida
"He was just a good person."
mrs hersh H.
miami, florida
"The maintenance tech was very good. He was friendly and did a thorough job, and explained everything he was doing well"
alberto M.
miami shores, florida
"Easy to schedule. Technician was punctual, very knowledgeable, and did an excellent maintainance in the units."
mrs notte N.
miami, florida
"Jesus is excellent"
jeff C.
miami, florida
frank E.
coral gables, florida
"Competent, friendly and professional."
mr pinero P.
doral, florida
mr correa C.
homestead, florida
"Roberto was very helpful addressing my questions, but since I have a yearly maintenance contact with you, I was surprised I was actually charged $78 for a visit just to chat about my ac unit. I was charged for a diagnostic in which nothing else was done. Based on heat levels outside of the house was explained that was the reason unit not operating as to be expected but never thought I was going to be charged for just a visit."
mrs baltodano B.
miami, florida
"The person that came worked very focus on his work and on details making sure that every thing was ok"
mr hayes H.
coral gables, florida
"Because made extra efforts to ensure a complete check up."
rosalind L.
miami beach, florida
"Ruben is a sweetheart and quite knowledgeable"
andres Z.
hialeah, florida
alicia F.
miami, florida
"Very professional evaluation and information of the problem with the AC."
mr amis A.
miami beach, florida
"Friendly efficient service man"
edurdo M.
miami, florida
"SERGIO ANSWER ALL MY QUESTIONS AND GAVE ME THE BEST OF SOLUTIONS TO FIX THE PROBLEM"
mr brown B.
miami, florida
mrs enekes E.
miami, florida
"The initial crew who came they just did half of the just improperly. They havent use proper gland, only connected one of the AC and we were without AC for two days. Horrible experience. Fortunately, you have sent your supervisor and my regular guy to fix the crap what your first crew left behind. I am super satisfied with their work."
ms estorino-hills E.
coral gables, florida
"Respectful and knowledgeable."
mrs r bell B.
coral gables, florida
mr ramos R.
doral, florida
"Good efficient service, on time appointment. Service technician was very cortéis and polite. Answered our questions and concerns."
martha S.
miami, florida
"Jay is an expert plumber, fast, and efficient. He came early to set up, did the job in good time, then cleaned up. I had a clean area when he left. He's personable and friendly, keeping contact professional. I would recommend his services to anyone."
mrs davidson D.
miami, florida
"Tech came and cleaned my system and explained to me ways to help keep it clean"
mrs garcia G.
doral, florida
compton G.
miami, florida
"Very professional and knowledgeable."
mr parsons P.
miami, florida
dr hernandez H.
miami, florida
"Good and fast service"
mr kram K.
surfside, florida
"cause it was true"
mrs garcia G.
miami, florida
margaret U.
pinecrest, florida
mrs bryson B.
miami springs, florida
"Tech did great job"
herbert F.
miami beach, florida
"all went well"
mr seiden S.
north miami beach, florida
"Although probably not his fault, the service consultant was 2 hours late beyond the 10-12 pm time frame provided by the company to me. Also, no one from the office bothered to call and advise me of the potential for an additional 2 hour delay. When I called the office the last time that day, I asked to speak to the manager and was advised that he was in a meeting. So, I asked for him to call me later. Im still waiting for the call. Many other businesses provide constant updates on the status of the service, which is much appreciated. You should trying it in the future. In any event, showing up to an appointment 2 hours late after an initial 2 hour window is not acceptable."
mr rotolante R.
miami, florida
mr rapolu R.
doral, florida
"Great service"
mr sanchez S.
miami, florida
"This is the first time that Service eXperts sent someone with knowledge and customer services skills."
mr rickel R.
coral gables, florida
ricardo M.
key biscayne, florida
"Technicians arrived at agreed time, performed the worked agreed upon, brought all needed tools, cleaned up fully, and the thus far the a/c system has functioned perfectly."
mr faradji F.
coral gables, florida
"Great technician and excellent job. Above and beyond expectations"
sharon C.
coral gables, florida
"Great job on a maintenance visit."
nayda H.
hialeah, florida
"My technician Jorge was absolutely amazing. Knowledgeable and honest."
david H.
miami, florida
"The technician and sales person were very friendly"
mrs smith S.
miami, florida
lynda F.
miami springs, florida
mr barton B.
miami, florida
"Showed up timely manner. Nice and Courteous Didnt find anything wrong with the unit , that was the best thing"
patricia J.
miami gardens, florida
"He was excellent at his work. He did a great job"
armando C.
miami, florida
"Was prompt and openly communicated what was wrong with my AC unit. Showed me tips and tricks and maintenance to make sure my system was in working order. Very friendly and cooperative."
joe L.
miami, florida
"Available on a Sunday, 2-3 hour response time"
mrs klemick K.
coral gables, florida
"very polite and thorough"
mr hayes H.
coral gables, florida
"Technician arrived promptly and solved the problem."
tony D.
miami, florida
ryne N.
miami, florida
frank V.
coconut grove, florida
"The service provider was very professional and provided expert recommendations and explanations addressing our HVAC system."
filomena C.
aventura, florida
"Excellent service and professional employees from my first call to schedule an appointment to the finish of the work."
peter S.
coral gables, florida
"Technician was late, without any phone call to advise of the expected arrival. This is a very minor issue. I am left questioning what is appropriate service. Almost every time a technician services my air conditioning unit, different things are done. This technician skipped two things, at least one of which is usually done each time, cleaning the air handler, usually with a vacuum, and/or putting a gauge on the compressor to measure the level of the coolant. So, I am left wondering whether the service was adquate."
mrs lara L.
coral gables, florida
"The technician vwry pleasant and did a through and good job"
jorge R.
miami, florida
"Alvaro explained in detail every step he was taking. Listened. Checked all items I mentioned."
mrs keusch K.
miami, florida
mr kostik K.
coral gables, florida
mrs olin O.
miami beach, florida
"Mike is the best. Extremely knowledgeable and always takes very good care of his customers"
jim E.
miami, florida
"The technician was very helpful and explained the issue and was able to repair the unit quickly. He came to the house to repair the unit within a few hours from my initial call"
mrs berrios B.
doral, florida
alberto M.
miami shores, florida
"The service was very thorough and the crew cleaned up perfectly after themselves. Jorge is very knowledageable."
mrs lederman L.
miami, florida
"This intelligent man identified issues and issues others had overlooked and restored my system."
mrs ruotolo R.
miami, florida
"He was very polite and knowledgeable"
mariano R.
miami, florida
"Jorge was very cooperative, informative and was able to solve the problem with great attitude and a smile on his face."
mrs r bell B.
coral gables, florida
"You sent a representative on a Saturday night and ordered the part we needed. On Tuesday the job was completed."
héctor A.
coral gables, florida
"The job was handle with knowledge and without difficulty"
lynn S.
palmetto bay, florida
mrs develasco D.
miami, florida
mr montalvo M.
miami, florida
"Very professional staff, on time,"
rosa S.
miami, florida
"Excellent technician! Service provided was timely, efficient and informative."
mr dugard D.
homestead, florida
"Tech was great"
thomas B.
coral gables, florida
"The technician came promptly but with the wrong part! Someone got the part number wrong when the order was placed by the prior technician a couple of days before Theres no excuse for this. Hoping our a/c doesnt break before the right part is installed"
mrs carroll C.
miami, florida
"Finally, after 3 service calls, the technician that came fixed the problem. Thank you. I wish I knew his name."
fernando I.
pinecrest, florida
"Very professional and supporting"
mrs lausell L.
hialeah, florida
"The technician charged me $463.00 for a service that it was much less than that. When he came home he was supposed to clean the unit. As all of the technicians, he tried to sale me an UV light for the unit. My husband told him no and he expressed very clear that we ONLY wanted to clean the unit. The unit was dripping water and he told us that it was like that because it was clocked. He flushed it but he said that he needed to change the pvc, so he used an existing pvc(mine) from my house. After his work, he charged that amount. $233 for changing the PVC(thats absurd) plus $99 for diagnosis(he was not supposed to do that) and $135 for level 3. Still waiting for a call from a manager!!"
patricia G.
virginia gardens, florida
mr brock B.
miami springs, florida
"Professional and complete."
mr mcmurray M.
coconut grove, florida
"Technician arrived as scheduled and was efficient"
joyce .
miami, florida
"Fixed AC problem"
bill S.
coral gables, florida
"Good competent service. Would have appreciated more feedback on what the technician found and what he did."
blane D.
miami beach, florida
"He remembered details about my apartment and ac unit."
mrs dunkin D.
coral gables, florida
"Good work showing up and diagnosing the problem and solving it."
minh V.
miami, florida
mr parsons P.
miami, florida
"Instillation was professional and through, timely and handled cleanly"
alberto I.
miami, florida
"John was efficient and clearly and directly answerd my questions. When he was done, he let me know what he had done and asked if I had further questions. Very professional."
rosalind L.
miami beach, florida
"Jesus the tech is always wonderful"
mrs maldonado M.
miami beach, florida
"very, very good"
mrs lynch L.
coral gables, florida
mr araya A.
miami, florida
"mr lee is the best"
mr chalgub C.
miami, florida
ilene B.
miami springs, florida
"Always on time, always does an amazing job. Service we trust."
ms burke B.
coral gables, florida
jorge C.
miami shores, florida
jorge C.
miami shores , florida
"Excellent service, at time, very clean job."
mrs lieberman L.
miami, florida
"Thorough and very professiona."
mr malone M.
miami, florida
"Ruben called in advance and arrived well within the time window. He did a very thorough maintenance and cleaning."
mr jim D.
homestead, florida
"The tech did not explain any alternatives to the thermostat"
ms estorino-hills E.
coral gables, florida
"Respectful and efficient."
mrs seymour S.
miami, florida
"Technician very curteous and arrive in time"
mrs goldbarg G.
miami, florida
"Efficient, quick, professional, knowledgeable."
theann G.
miami305243, florida
"He was very prompt and professional. The work was done in a timely manner and he was very courteous."
james B.
miami, florida
"He was thorough in checking, testing, and servicing all parts of the system."
charles R.
coral gables, florida
mrs notte N.
miami, florida
mr jacobson J.
miami, florida
"jorge is very thorough and efficient"
maria P.
miami, florida
"took the time to explain everything."
jan S.
north miami beach, florida
"My problem was discovered during a routine service inspection and the required parts were located and installed very quickly. Well Done."
mr banaszak B.
miami, florida
"Tech was efficient but needed some backup on setup."
mrs dunkin D.
coral gables, florida
"Great service by Humberto"
sharon C.
coral gables, florida
"no problems/issues"
ms hoffman H.
miami, florida
"I wasn't there. I'm sure your work was fine. If the air works, I'm happy."
mrs olin O.
miami beach, florida
"Mr Li is the best! Love him (Mike too :-). He always arrives on time, and is very knowledgeable, curteous and detailed. I know when he leaves the job has been done right. Chris Poggio is also terrific. If trouble shooting is required, he's my go-to guy. Great customer service."
johnny T.
hialeah, florida
"This is a stressful experience by any measure. Having your ac break and having to exchange the entire unit and compressor, but your company and team did an outstanding job of expediting the service and did such an excellent job, ensuring everything was done perfectly and done efficiently and in a very timely manner. Thank you"
mrs dunning D.
cutler bay, florida
millie F.
north miami, florida
mr rickel R.
coral gables, florida
"Humberto is a wonderful person. He is dedicated to his job and does a great job. He is a great representative. Others should be hired in his image."
mrs hernandez H.
miami, florida
mr clemsha C.
miami, florida
"Li does a great job and very knowledgeable & friendly."
mr obata O.
miami, florida
mr mor M.
doral, florida
mr cooper C.
coral gables, florida
mr garcia G.
hialeah, florida
"The technician Humberto Lopez really cares about the customers and do his job in a very professional way."
rafael G.
north miami, florida
"Tech was several hours late. The diagnostic was way too quick and the quotes were outrageously expensive."
mr henry H.
north miami beach, florida
"Very friendly and explained what he was doing."
mrs pancorvo P.
miami, florida
"He is very good"
mrs krugman K.
coconut grove, florida
"Competent and courteous"
mr katz K.
miami beach, florida
"Your service men are always efficient and friendly. Like Geirge"
michael P.
miami beach, florida
"Humberto always takes time so I can understand the problem and can make suggestions to resolve issue..."
mrs garcia G.
miami, florida
"Ruben was great and very thorough"
mrs olin O.
miami beach, florida
"Humberto was terrific. Very thorough and very sweet. Mike usually services my unit, (and I LOVE Mike! :-) but I would ask for Humberto again as well."
mrs berdayes B.
miami shores, florida
"We called on a Friday night for a service call. We explained that our thermostat had obviously gone out because we could see the code identifying the problem. The service man showed up, looked at the thermostat, and confirmed that, yes, our thermostat is out. But he didn't bring a replacement! He told us that a call would go out for a replacement part but it could take up to a week and could be done no sooner than Monday. That will be $100, please. My wife called another company on Saturday morning and we had a new thermostat within 3 hours."
mrs bravo B.
n miami, florida
mrs ramon R.
miami, florida
mr b watson W.
hialeah, florida
"All the technician did was come in shine a Flashlight at the filter and say thats not the designated filter. We dont carry any on our truck nothing else I can do for you and he left"
mr borden B.
miami, florida
"Tech went above and beyond."
jesus T.
miami, florida
sandra V.
miami, florida
"I had requested that Li come to service our air-conditioner. He has been to our home several times before, and he always does a thorough job. He never rushes and explains any concerns that I may have. He should be commended for his excellent work and positive attitude!. ."
ms zwerner Z.
miami, florida
"Humberto is very professional and accomodating"
neill R.
miami lakes, florida
mrs ross R.
hialeah, florida
"Sergio explained to me what he was doing and why he was doing it."
mr garabaghi G.
coconut grove, florida
"On time arrival, managing to source the part and picking up the part and returning to finish the job"
mr vansteenberg V.
miami, florida
"Fast, on-time, clear, helpful"
mrs hernandez H.
miami, florida
"Everything was perfect I don't know the name of the person in the office or the technician but everything was perfect"
ruben P.
miami, florida
"it was dark didnt think he was coming, was told he would call (he didnt), was told outrageous prices for fixing and seemed like they wanted to make me buy brand new mini split (inside & out). In end, problem wasnt solved. Never had issue before with company. Liked previous repair person. Unfortunate."
mr thompson T.
miami, florida
"Because they did service and couldn't detect that something was going bad after servicing twice per year. For such a big company, why is it one has to wait over two weeks to get a spare par?. Not satisfied with the wait time."
chimene G.
north miami, florida
mrs palmberg P.
coral gables, florida
"Technician came at appointment time, but did not call ahead. Diagnosed problem, but will need new motor for blower to fix, and Service Experts does not have that part in stock, and no estimate of when it would be available could be provided. Technician competent, polite, but it was disappointing that the AC could not be fixed."
vincent Y.
miami, florida
"the guy who came to give the quote straight up suuuucked. he was weird and was only giving me problems about something that I needed a solution for."
mrs newman/gamboa N.
coral gables, florida
"Technician was late and I had to call the company. But when he came he was efficient and very helpful."
carmen M.
north miami, florida
"The technician was super."
carlos G.
coral gables, florida
"Lee as always does a detailed maintenance on our unit."
bruce B.
miami, florida
"Service Experts reminded me I needed service, helped set up the service, advised the day before that service was being provided and then Li showed up right on time to do the service. What more could you ask for?"
mr cooper C.
coral gables, florida
"Your men did exactly what they were supposed to do - the result being that my mini-split system now functions at peak capacity. Sure was expensive, though."
william B.
miami springs, florida
jo ann L.
coral gables, florida
"My technician was highly knowledgeable, got to the heart of the issue which went overlooked by another serviceman 2 months when same issue first appeared."
mr correa C.
homestead, florida
mr brown B.
miami, florida
"No repair parts were available locally. Could not order parts on Saturday, had to wait until Monday. It took three days to get the parts. Technician arrived five hours late to perform the repairs. Unit was successfully repaired. The same part failed and was replaced three weeks earlier (fan motor assembly)."
mrs kerr K.
coral gables, florida
"Its a month now and nothing has started to correct a problem that started just after installation almost three years ago."
mr kirch K.
miami, florida
"very professional"
yamile M.
miami, florida
"There were so many issues with this service that theres not enough room here to list them"
thomas B.
coral gables, florida
ana cecilia R.
miami, florida
"He always does a good job"
keri R.
coconut grove, florida
"Re question #3: Not likely to continue using because I already have a technician who was not available for this particular service request due to wife having a baby."
mrs bravo B.
n miami, florida
mrs zorrilla Z.
miami, florida
mrs lausell L.
hialeah, florida
"Humberto is the best! His customer service is the best! He takes time to listen and explain his work every time he comes. Thats the reason why we want just him!"
mr rodriguez R.
miami, florida
"2 days AFTER the "work" was done, my A/C stopped cooling."
robert K.
miami, florida
"I called at 5:30 expecting some service the next day. A service tech was at our door within two hours. Unfortunately he had bad news, but confirmed a problem we suspected."
mrs vigar V.
coral gables, florida
"Humberto is terrific--knowledgeable, helpful and very nice!"
mr casey C.
palmetto bay, florida
mr brown B.
miami, florida
"Problem not resolved. Part not available."
tom W.
miami, florida
mr ansbacher A.
miami beach, florida
herbert F.
miami beach, florida
"Efficient"
pierre G.
miami, florida
"Jesus provided resourceful feedback which assisted me in the care of my unit"
esther D.
miami, florida
mr cohen C.
miami, florida
henry H.
north miami beach, florida
"Poor feedback on follow up of delayed installation of UV filter installation. New A/C unit installed 4/20/20. UV filter ordered at time of installation. Filter brought approx June 15, wrong size. I have called twice since then to get update on when filter due to be installed."
gloria J.
homestead, florida
"Tech knew exactly what to do and explained what he did."
mr pinero P.
doral, florida
"Professional and courteous"
mrs seymour S.
miami, florida
mr bookshester B.
coconut grove, florida
"Li has always worked so very hard We never want another technician Hes been with ever since we started with SerExperts"
mr joseph J.
miami, florida
"Mr. Humberto is very detailed oriented, friendly and professional. He always does an excellent job when he does the maintenance on my AC units."
jaime R.
miami, florida
mr garcia G.
miami, florida
mr ellyson E.
south miami, florida
"Li is great"
mark P.
miami, florida
"Humberto was fantastic, arrived about 30 minutes after I called in, and was very thorough in both his work and his explanations of what was wrong and what he needed to do to fix the issue."
mr torres T.
miami, florida
"My tech was very helpful and courteous."
mrs morris M.
miami, florida
"He arrived on time and was very professional. He went right to work and repaired our unit. I've used Service Experts for more than 40 years way back when it was Gables Air."
martha S.
miami, florida
"technician Li was very polite. He explained everything he found, even using pictures of the drain that was clogged. After he finished cleaning he showed picture again of the cleared drain."
ms ucar U.
pinecrest, florida
marianna D.
miami, florida
john R.
miami shores, florida
"We waited 8 days (no airconditioning) to have the correct part delivered and we had to contact Service Experts to find out the part had come and we could set up an appointment. But Marino worked very hard to get the air condit. fixed even with rain."
john F.
miami, florida
"Called and had someone out the same day. Although Humberto arrived later than I expected (due to holiday, high temperatures, etc.) he did a great job in a relatively short amount of time."
mrs davidow D.
miami, florida
"I have had Li as my technican for some years and always appreciate his excellent attention and service."
michael P.
miami beach, florida
mr katz K.
miami beach, florida
"I will be extremely satisfied if our AC keeps working this time."
mrs lomelo L.
key biscayne, florida
"Our technician Lie is so thorough and explains everything"
mr jensen J.
doral, florida
"Marino explained to me all the options to consider and what he could do to test the option I chose."
stanley T.
miami, florida
"Technician was very professional and provided a great service."
lydia R.
miami, florida
"because I always ask for Humberto and he does the best job"
mrs king K.
miami gardens, florida
"The technician explain my issue he took care of it in a timely manner ihe was very courteous and answered all my questions"
ron F.
miami, florida
"I am using an old ticket, because Jorge did not give me one for his most recent service. I had a new system installed recently and was having issues with it over cooling and the humidity reading. The determination was to install a new thermostat. When Jorge came to install it, he only installed the new display, not the hub. I new this was wrong because the display still had my information. I feel either he was being lazy, or he did not understand the hub is the brain, and the display is only a display. Therefore, I had to call for service and a new thermostat again. Please do not have Jorge come and service my unit in the future."
mrs castaner C.
aventura, florida
"Your service is always impecable"
alan E.
coral gables, florida
"Very Professional and Thorough"
mr cardenas C.
coral gables, florida
"you did not spend enough time fixing the units"
mrs garcia G.
miami, florida
"The tech knew what he was doing"
blane D.
miami beach, florida
"Technician didnt know outdoor AC unit is on roof. Isnt that in my profile with you?"
mr stern S.
miami, florida
mr walter W.
miami, florida
"Never got a call back regarding what was needed to get the unit fixed - still needing the AC fixed and wanting to proceed with whatever suggested repairs"
mrs ramon R.
miami, florida
margaria F.
coconut grove, florida
"They service guys had to come back and reinstall the air handler. Also: am wondering why they did not install my UV lights in the new system."
bill A.
surfside, florida
mr martinez-ariza M.
miami shores, florida
"the techs have always been excellent and the service has been excellent"
mr seale S.
miami, florida
"The service rep was here on time and answered our questions and resolved the problem."
mr siegel S.
coral gables, florida
"Hour late, with no phone call or even acknowledgement of being late. Service seemed unusually fast when technician did arrive, although I can't tell if anything was skipped."
mr reategui R.
miami, florida
"Technician, John Acevedo, addressed the issue in a professional and timely manner. He was thorough and diligent about his work and service to the unit."
mrs olin O.
miami beach, florida
"Mike is the best! Very thorough and super knowledgeable. I always request Mike."
mr martinez M.
miami, florida
"The technician was very professional and polite thank you"
rosalind L.
miami beach, florida
"New part and installation is not complete. Tech who came was wonderful however"
mrs perlin P.
miami, florida
mrs fallis F.
north miami, florida
mr hirsch H.
north miami beach, florida
"He was very attentive to our problem and explained our options thoroughly"
mr recio R.
coral gables, florida
ana S.
coral gables, florida
"The tech came fast and was very professional and informative."
john G.
coral gables, florida
"Sergio was great. With previous tech I feel you all could do a bit less in terms of pushing your plans"
mr seale S.
miami, florida
"Timely response to an an emergency and answering all questions regarding the problem."
mrs reed R.
miami, florida
"Technician was very courteous and performed the work very satisfactorily."
joyce K.
miami, florida
"Excellent service"
ms earline b watson W.
hialeah, florida
"Even though they could not repair the problem, it was an electrical issue at the house, they still came the next day and was very professional and recommended what needed to be done. And the very next day I had a electrician out here to rewire the house and now my AC is working beautifully"
julia B.
doral, florida
mr delong D.
north miami, florida
"Like"
john R.
miami shores, florida
"Jorge worked efficiently and quite readily replaced the inside filter and ordered new ones ."
neeraj T.
miami, florida
"Very knowledgeable and courteous"
mr tenn T.
aventura, florida
"The technician or very professional courteous and helpful."
sherry F.
coconut grove, florida
"Mr Li usually works on my system. If he had been the person to install the new thermostat, I wouldn't have had any problem. The original installer failed to push the switch to the correct type of system. Because of that, I couldn't have any heat for a couple of days when it was very cold!"
mr nowak N.
miami, florida
"No effort to solve problem. Did not look at any ducts. Wanted me to replace machine, even though it is working"
martha dare D.
coral gables, florida
"Mr. Li has worked in my house for many years. I was very happy to see him Monday. As always. he looked at the problem, knew right away how to solve it and gave a clear explanation. What a helpful, personable gentleman! Service Experts is very fortunate to have him on their work force! He also arrived on time--very important for my busy schedule! Always an excellent experience to have Mr. Li working on my air conditioning at any season of the year! Thanks!"
lissette M.
miami, florida
mr souki S.
coral gables, florida
"Not happy with pricing . Capacitor change for 175$ while the part can be bought online for 10-30$!!! Technician tried to sell me capacitor booster which is not necessary !!! Technician did not detect that filter sponges on both units were positioned upside down which actually was done by service experts technician on last visit in November !!!Could have damaged the unit with this mistake by previous service expert technician and this one didnt detect error."
mr banaszak B.
miami, florida
"Henry was very thorough and courteous and took time to explain concepts to aid in understanding how condensation forms."
alisa N.
coral gables, florida
"Excellent experience, from scheduling to service."
mrs clancey C.
miami, florida
mr roberts R.
medley, florida
"Quick and efficient service"
mrs daniels D.
miami, florida
"Humberto worked quietly and efficiently and was knowledgeable. He was courteous and helpful."
donna J.
miami beach, florida
"Li took time to explain everything n informed me about what I needed to do for my systems to run more efficiently ... he did an Amazing job ..."
sherry F.
coconut grove, florida
"You provided next day service. The technician arrived on time and was very pleasant."
michael J.
homestead, florida
herbert F.
miami beach, florida
"Efficiency"
ms fitzgerald F.
miami, florida
mrs seymour S.
miami, florida
"The technician arrived on time and he was very professional"
eloina L.
hialeah, florida
"Technician was courteous and respectful."
mr roberts R.
medley, florida
"Very helpful and informative when it comes to changing the filter"
mrs davidow D.
miami, florida
"Lei has been the serviceman I prefer for a number of years as I have a lot of confidence in his work and manner"
mr newberry N.
miami beach, florida
herbert F.
miami beach, florida
"efficient"
ana B.
n miami, florida
"Humberto was punctual, very efficient and clearly explained everything"
william O.
miami, florida
"LI is the best Air conditioning technician we have ever had working on our system. Moreover he provides a logical explanation for everything he does. Jan 20,2020 ticket #66896"
mrs castaner C.
aventura, florida
"Service Experts always provides an excellent customer experience"
mr torrego T.
miami beach, florida
"Courteous and quick"
carlos G.
miami, florida
"Person who set up my schedule is friendly and courteous"
mr mcmurray M.
coconut grove, florida
"Extremely efficient and thorough"
faith S.
coral gables, florida
"Lazaro did a very thorough maintenance job. He answered my questions and made excellent suggestions. Very helpful person."
jorge R.
miami, florida
"Good job."
mr geller G.
coconut grove, florida
"Great service by Lee"
mr clemsha C.
miami, florida
"Li is knowledgeable, thorough, reliable and efficient. He answers questions and explains what hes doing. Always cleans up when finished"
sharon C.
coral gables, florida
"helpful knowledgeable efficient skilled professional follow-up and good communication"
mr banaszak B.
miami, florida
"Technician resolved the problem quickly and courteously with customer"
mr dean D.
coral gables, florida
david M.
miami, florida
"Li was knowledgeable, provided expert service, identified the problem, explained and showed me how to operate the issue, and was personable, friendly and put me at ease."
melissa C.
south miami, florida
"Technician was on time and did a great job."
ardrineice B.
miami gardens, florida
"Steven was very informative"
ms ucar U.
pinecrest, florida
mr weyman W.
south miami, florida
"He was here on time and very professional and friendly"
walli C.
miami, florida
"courteous, trustworthy and expert"
mrs nelson N.
miami, florida
"The scheduling was prompt, the scheduler was friendly, the technician was on time, he was professional, knowledgeable and friendly."
ana C.
miami, florida
mrs lozada L.
miami, florida
"The service technician (Li #66711) was thorough and efficient and took the time to explain any and all concerns and questions I had."
mrs jeaneen B.
coral gables, florida
"Arrived on time and did the job in a timely manner."
mr lanes L.
miami beach, florida
"Lazaro was the best technician I have had at the home in 19 years. He performed an extensive maintenance check never done like that before. I hope the issues I was having will be resolved now."
corita S.
coral gables, florida
"Li was very efficient, he knew exactly what the problem was and was able to fix it right away."
mr petrillo P.
bal harbour, florida
"He is very knowlegeable, courteous and helpful."
christopher d.
miami, florida
"John was very professional and thorough with his work."
mr carrillo C.
miami, florida
"The professionalism and quickness with which the technician was able to provide service."
mr mcmurray M.
coconut grove, florida
"Li has services my A/C in the past And as always he was efficient and thorough. He explained what he was doing and offered alternative approaches to addressing my problem."
mrs delgado D.
miami, florida
"Very efficient service."
mr weissman W.
kendall, florida
"All your service guys are honest men determined to do the right stuff"
patricia G.
virginia gardens, florida
"The technician arrived on time and was very knowledgeable about the service provided."
mr ramos R.
doral, florida
"The technician provided a thorough check up and all systems were working well. He checked for drainage since we previously had an issue with it and everything was OK. He was very professional and courteous."
mike G.
doral, florida
"prompt, thorough"
mr schwartz S.
sunny isles beach, florida
"Was very knowledgeable and thorogh"
alan E.
coral gables, florida
"Technician Humberto is very Professional and Thorough"
mr G.
miami, florida
"Extremely knowledgeable and efficient. Very personable and professional."
alisa N.
coral gables, florida
"Prompt, efficient service"
anthey W.
miami, florida
"This was very difficult for me. I feel the cost was very high for what was done. I have been a customer of theirs for many years and love them. I trust them and the techs are wonderful. My son-in-law feels we were taken advantage of and I called and waited for the manager to call me which he never did. I will call again on Monday. Their quality of work is excellent but I will give you an update when I speak to the manager."
mrs lamarre L.
miami, florida
mr garcia G.
hialeah, florida
michael K.
miami beach, florida
"Explained everything to me honestly and in plain English"
ross Y.
miami beach, florida
"The Technician, Li, went above and beyond in explaining everything to me."
karen O.
miami beach, florida
"Mike is the best! And the entire Customer Service Team really strives to make sure everything goes smoothly"
eloina L.
hialeah, florida
mr. rosalind B.
miami, florida
"The technician was very knowledgeable and friendly."
nan V.
miami, florida
"Li was thorough and pursued many possibilities as to why my air conditioner leaked"
will D.
miami, florida
mr lamb L.
miami, florida
mrs maldonado M.
miami beach, florida
ted R.
coral gables, florida
"Humberto Lopez is great. Increase his pay. He deserves a salary and hourly increase!"
danysu P.
miami, florida
"Emergency scheduling was prompt and technician Li solved the problem professionally"
nan V.
miami, florida
"Li was very thorough , cautious, and deliberative in terms of tracking doen the root problem for my air conditioning system leaking. He presents a persona as being honest and competent"
vicente B.
miami shores, florida
"The technician was knowledgeable and attentive."
mr upton U.
coral gables, florida
thomas B.
coral gables, florida
"Hes prompt, courteous and knows whAt hes doing!"
mr hirsch H.
north miami beach, florida
"Technician was pleasant and thorough"
mr scaduto S.
miami, florida
mr rivenbark R.
miami, florida
"Jorge, the technician who installed the new electric motor, was excellent. However, the customer service and communication from Service Experts was terrible. The original Service Experts technician, Lee, advised the company on Wed/23Oct that a new compressor motor was needed. I heard nothing further from the company, so I called on Mon/28Oct, and was told it was unknown when the new motor would arrive, and that I would be contacted. I was told the same thing on Tue/29Oct. I called again on Wed/30Oct and was told the motor was in, and scheduled for it to be installed that day between 2-4. I recvd a call at 12:30 that day advising that the technician was at my address, and that no one was there. While I appreciated the earlier arrival, advance notification would have been nice. It is not reasonable that it should take one week for an electric motor to be shipped to Miami from anywhere in the US. You need to improve your service."
mr rodriguez R.
miami, florida
"Very professional, courteous and efficient service."
alba G.
hialeah, florida
hugo G.
coral gables, florida
cathy P.
miami, florida
"It is a great feeling to know that my AC unit is being proactively serviced, especially in the warm months. It is one less thing to concern myself with. Plus, Mr. Li is experienced, & I am confident in what he tells me when I have questions. Thanks to him."
bandalux U.
miami, florida
ms zwerner Z.
miami, florida
ms zwerner Z.
miami, florida
"Jorge was very knowledgeable and helpful"
mrs altman A.
miami, florida
"Everything was checked and cleaned and the technician was very pleasant."
mrs keusch K.
miami, florida
"Li always does a complete service and answers any at I may asl"
bennie O.
miami, florida
"Very helpful."
mr dyer D.
miami, florida
"Jesus was professional knowledgeable and personable."
diane K.
coral gables, florida
"Li is an excellent technician and did a thorough and detailed job."
kimberley G.
miami, florida
"Excellent service"
mr katz K.
miami beach, florida
"The first repairman who came said the problem was with the thermostat. Surprising, bexause I was sure the pipes were blocked in the attic, and I had been told we might need a new pump. I told tg repairman ti di whatever is necessary to get it fixed once and for all. (This has been going on for years!) He said thee was a pump already istalled, so he put ina new thermostat. No charge. Soon afer he left, it stopped working. We called and someobe else came late in the day. We said it wasn;t tge thermostat, but the pipes and that we need to inst5all a pump. Of course he did not have one, and it was by now la5e in te day. He charged fr cleanig hte pipes. BOTTOM LINE ---- Adter years, you have not solved this problem. Check y record to see ho many years/ Even when I tell your guy te problen, we ignores ut. THE PROBLEM IS STILL NOT SOLVED. I have paid for it to be fixed many times over, Now you please tell ne why I should eer do business with you again. Such monumental incomptence!"
mrs torres T.
coral gables, florida
"The problem is, after paying upfront all the money you asked.. we still dont have our Aircondition working, I hope you come back to fix it, and dont charge a penny more.."
mr gibbs G.
miami beach fl, florida
"Great service and on time"
mr stern S.
miami, florida
dr curi C.
key biscayne, florida
"Nice responsible man, courteous and knowledgeable"
david K.
miami beach, florida
"Li 64763 was prompt, courteous and professional he explained what he was doing and why each step of the service"
danny J.
miami gardens , florida
"Jesus was very knowledgeable,He showed real concern ,which today many people dont show. He shared tips to help us keep our home cool and comfortable. He was great!"
mrs smith S.
miami, florida
mr floyd F.
miami, florida
"I am very happy with the way you attended to my problem."
margaret A.
miami, florida
"Your office was most efficient in sending a technician ASAP to get my home systems working. Mr Li diagnosed the problem immediately - the condensation drain wasn't functioning - and worked very hard to get it up and going, as well as coordinating the electrical components. He is a real asset for you!"
mr gonzalez G.
doral, florida
mr kline K.
coconut grove, florida
"technician arrived at the scheduled time;; he was thorough in his work, and liked my dog Mimi."
lynn V.
coral gables, florida
"The presence of a high power, sales person , trying to sell you a new system every time you call an Expert Service technician just erodes the confidence and trust in this company."
adam P.
bal harbour, florida
"Li solved the problem creatively and quickly as we discussed options"
justin S.
miami, florida
"The technician was very friendly and helpful."
tom W.
miami, florida
"Jesus has responded to repair needs as well as routine maintenance. He is always thorough and personable."
diana C.
coral gables, florida
"exceptionally knowledgeable and experienced"
mrs friemann F.
miami, florida
"Air Conditioner FLOODED, this was an emergency appointment at 8pm night time Jorge was courteous and professional"
jeremy E.
miami beach, florida
"Never fixed the problem, but billed."
mrs whitten W.
miami lakes, florida
"Fast emergency service. Fantastic Tech."
mrs nelson N.
miami, florida
"George was extremely late and I think the service cost was very high for work done, he just flushed the line."
rosa E.
coral gables , florida
"Scheduling is not the best. Your technician did not show up for my first appointment. I called and was given this appointment for Sep 4 from 8-10. Called this morning to double check and was told I did not have an appointment for today. Asked for a supervisor and got it fixed."
jose tomas T.
doral, florida
"I really do not know what was done - I did not get a report of the work done not how my a/c are doing"
carlos G.
coral gables, florida
"Technician came by eventhough it was late, addressed problem quickly, timely, precisely, professionally. We had 2 service visits, one yesterday, one just now. Both gentlemen and services, timing, expertise and approach were top notch. Thank you!"
gregory .
miami shores, florida
"Technician Li was knowledgeable and explained all our optioons."
rafael F.
coconut grove, florida
"been a client for many years and Jesus is a great technician"
mrs lynch L.
coral gables, florida
noreen B.
miami, florida
"Li is always very courteous, considerate and helpful"
mr paget P.
miami, florida
"Jesus was very professional, knowledgeable and courteous"
stanley K.
miami, florida
dora O.
miai beach, florida
"Li came to help even though it was late. He thoroughly went through different parts of the system totally concentrated in his task. H explained what the trouble was in a way that I could understand. He is very respectful and has excellent communications skills. If I need help again, please send him."
jonathan B.
miami, florida
"Service was good, but technician should have arrived between 12-2pm and he got home almost at 5 pm"
mr cooper C.
coral gables, florida
"Li, with his experience, was able to figure out exactly what the cause was of the drips to my head from my bedroom Mitsubishi split system wall unit - and to set the blower correctly "to move more air" and thus avoid the condensation - which seems to solve the problem. He's always been exceptional in the service he's provided on your behalf at my house - for more than 20 years."
mrs grover G.
miami, florida
tom W.
miami, florida
"The problem was identified and a short term solution was employed to get the system working again until a replacement part arrives."
mrs wilson W.
miami, florida
"Mr. Lee is the best. Always on time. Explains the issues. Offers several plans to resolve."
mrs carter C.
miami, florida
"I called you after my elderly parents had tried for two days to get their air conditioner fixed. You came out on a Saturday, showed them the issue was not worth fixing. My parents purchased a new air conditioner and it was installed on Sunday."
cherokee E.
medley, florida
"Customer service was great; well detailed and knowledgeable."
lizel G.
miami, florida
"Everything was great"
mrs sepe S.
coral gables, florida
"george was fast, neat, clean, and knowledgeable"
james J.
miami, florida
maria=teresa J.
miami, florida
"He was very knowledgeable."
mr vettel V.
miami, florida
"Li spent over two hours at night trying to alleviate a leak in our new air-conditioner. He called before he arrived and told us the exact time that he would be arriving. He took his time checking everything and was very thorough. He explained what he had done, and as of now, the unit is not leaking water onto the carpet."
charles R.
coral gables, florida
mrs seymour S.
miami, florida
"The technician was very professional"
mrs r bell B.
coral gables, florida
"Li has always been very polite and knowledgeable."
nicholas P.
miami, florida
ms ucar U.
pinecrest, florida
mrs nelson N.
miami, florida
"The office staff was friendly and professional. The tech was also friendly and professional. Both phoned to let me know the tech was on his way, which I greatly appreciated. The tech informed me of other services available for my main AC unit."
sam M.
coral gables, florida
sarah S.
miami shores, florida
"Marino was thorough and friendly."