bill S. coral gables, florida February 25, 2021 "Good competent service. Would have appreciated more feedback on what the technician found and what he did."
blane D. miami beach, florida February 25, 2021 "He remembered details about my apartment and ac unit."
mrs dunkin D. coral gables, florida February 22, 2021 "Good work showing up and diagnosing the problem and solving it."
mr parsons P. miami, florida February 17, 2021 "Instillation was professional and through, timely and handled cleanly"
alberto I. miami, florida February 17, 2021 "John was efficient and clearly and directly answerd my questions. When he was done, he let me know what he had done and asked if I had further questions. Very professional."
ilene B. miami springs, florida February 02, 2021 "Always on time, always does an amazing job. Service we trust."
mr malone M. miami, florida January 24, 2021 "Ruben called in advance and arrived well within the time window. He did a very thorough maintenance and cleaning."
mr jim D. homestead, florida January 23, 2021 "The tech did not explain any alternatives to the thermostat"
theann G. miami305243, florida January 17, 2021 "He was very prompt and professional. The work was done in a timely manner and he was very courteous."
james B. miami, florida January 14, 2021 "He was thorough in checking, testing, and servicing all parts of the system."
jan S. north miami beach, florida December 26, 2020 "My problem was discovered during a routine service inspection and the required parts were located and installed very quickly. Well Done."
mr banaszak B. miami, florida December 23, 2020 "Tech was efficient but needed some backup on setup."
ms hoffman H. miami, florida December 17, 2020 "I wasn't there. I'm sure your work was fine. If the air works, I'm happy."
mrs olin O. miami beach, florida December 17, 2020 "Mr Li is the best! Love him (Mike too :-). He always arrives on time, and is very knowledgeable, curteous and detailed. I know when he leaves the job has been done right. Chris Poggio is also terrific. If trouble shooting is required, he's my go-to guy. Great customer service."
johnny T. hialeah, florida December 17, 2020 "This is a stressful experience by any measure. Having your ac break and having to exchange the entire unit and compressor, but your company and team did an outstanding job of expediting the service and did such an excellent job, ensuring everything was done perfectly and done efficiently and in a very timely manner. Thank you"
mr rickel R. coral gables, florida December 05, 2020 "Humberto is a wonderful person. He is dedicated to his job and does a great job. He is a great representative. Others should be hired in his image."
mr clemsha C. miami, florida December 04, 2020 "Li does a great job and very knowledgeable & friendly."
mr garcia G. hialeah, florida December 03, 2020 "The technician Humberto Lopez really cares about the customers and do his job in a very professional way."
rafael G. north miami, florida December 02, 2020 "Tech was several hours late. The diagnostic was way too quick and the quotes were outrageously expensive."
mr henry H. north miami beach, florida November 27, 2020 "Very friendly and explained what he was doing."
mr katz K. miami beach, florida November 24, 2020 "Your service men are always efficient and friendly. Like Geirge"
michael P. miami beach, florida November 23, 2020 "Humberto always takes time so I can understand the problem and can make suggestions to resolve issue..."
mrs olin O. miami beach, florida November 23, 2020 "Humberto was terrific. Very thorough and very sweet. Mike usually services my unit, (and I LOVE Mike! :-) but I would ask for Humberto again as well."
mrs berdayes B. miami shores, florida November 19, 2020 "We called on a Friday night for a service call. We explained that our thermostat had obviously gone out because we could see the code identifying the problem. The service man showed up, looked at the thermostat, and confirmed that, yes, our thermostat is out. But he didn't bring a replacement! He told us that a call would go out for a replacement part but it could take up to a week and could be done no sooner than Monday. That will be $100, please. My wife called another company on Saturday morning and we had a new thermostat within 3 hours."
mr b watson W. hialeah, florida November 14, 2020 "All the technician did was come in shine a Flashlight at the filter and say thats not the designated filter. We dont carry any on our truck nothing else I can do for you and he left"
sandra V. miami, florida October 13, 2020 "I had requested that Li come to service our air-conditioner. He has been to our home several times before, and he always does a thorough job. He never rushes and explains any concerns that I may have. He should be commended for his excellent work and positive attitude!. ."
mrs ross R. hialeah, florida October 03, 2020 "Sergio explained to me what he was doing and why he was doing it."
mr garabaghi G. coconut grove, florida October 02, 2020 "On time arrival, managing to source the part and picking up the part and returning to finish the job"
mrs hernandez H. miami, florida September 27, 2020 "Everything was perfect I don't know the name of the person in the office or the technician but everything was perfect"
ruben P. miami, florida September 26, 2020 "it was dark didnt think he was coming, was told he would call (he didnt), was told outrageous prices for fixing and seemed like they wanted to make me buy brand new mini split (inside & out). In end, problem wasnt solved. Never had issue before with company. Liked previous repair person. Unfortunate."
mr thompson T. miami, florida September 23, 2020 "Because they did service and couldn't detect that something was going bad after servicing twice per year. For such a big company, why is it one has to wait over two weeks to get a spare par?. Not satisfied with the wait time."
mrs palmberg P. coral gables, florida September 23, 2020 "Technician came at appointment time, but did not call ahead. Diagnosed problem, but will need new motor for blower to fix, and Service Experts does not have that part in stock, and no estimate of when it would be available could be provided. Technician competent, polite, but it was disappointing that the AC could not be fixed."
vincent Y. miami, florida September 23, 2020 "the guy who came to give the quote straight up suuuucked. he was weird and was only giving me problems about something that I needed a solution for."
mrs newman/gamboa N. coral gables, florida September 23, 2020 "Technician was late and I had to call the company. But when he came he was efficient and very helpful."
carlos G. coral gables, florida September 14, 2020 "Lee as always does a detailed maintenance on our unit."
bruce B. miami, florida September 14, 2020 "Service Experts reminded me I needed service, helped set up the service, advised the day before that service was being provided and then Li showed up right on time to do the service. What more could you ask for?"
mr cooper C. coral gables, florida September 13, 2020 "Your men did exactly what they were supposed to do - the result being that my mini-split system now functions at peak capacity. Sure was expensive, though."
jo ann L. coral gables, florida September 13, 2020 "My technician was highly knowledgeable, got to the heart of the issue which went overlooked by another serviceman 2 months when same issue first appeared."
mr brown B. miami, florida September 07, 2020 "No repair parts were available locally. Could not order parts on Saturday, had to wait until Monday. It took three days to get the parts. Technician arrived five hours late to perform the repairs. Unit was successfully repaired. The same part failed and was replaced three weeks earlier (fan motor assembly)."
mrs kerr K. coral gables, florida September 07, 2020 "Its a month now and nothing has started to correct a problem that started just after installation almost three years ago."
yamile M. miami, florida September 02, 2020 "There were so many issues with this service that theres not enough room here to list them"
keri R. coconut grove, florida August 29, 2020 "Re question #3: Not likely to continue using because I already have a technician who was not available for this particular service request due to wife having a baby."
mrs lausell L. hialeah, florida August 22, 2020 "Humberto is the best! His customer service is the best! He takes time to listen and explain his work every time he comes. Thats the reason why we want just him!"
mr rodriguez R. miami, florida August 22, 2020 "2 days AFTER the "work" was done, my A/C stopped cooling."
robert K. miami, florida August 21, 2020 "I called at 5:30 expecting some service the next day. A service tech was at our door within two hours. Unfortunately he had bad news, but confirmed a problem we suspected."
mrs vigar V. coral gables, florida August 21, 2020 "Humberto is terrific--knowledgeable, helpful and very nice!"
pierre G. miami, florida August 12, 2020 "Jesus provided resourceful feedback which assisted me in the care of my unit"
henry H. north miami beach, florida August 07, 2020 "Poor feedback on follow up of delayed installation of UV filter installation. New A/C unit installed 4/20/20. UV filter ordered at time of installation. Filter brought approx June 15, wrong size. I have called twice since then to get update on when filter due to be installed."
gloria J. homestead, florida August 07, 2020 "Tech knew exactly what to do and explained what he did."
mr bookshester B. coconut grove, florida July 24, 2020 "Li has always worked so very hard We never want another technician Hes been with ever since we started with SerExperts"
mr joseph J. miami, florida July 23, 2020 "Mr. Humberto is very detailed oriented, friendly and professional. He always does an excellent job when he does the maintenance on my AC units."
mark P. miami, florida July 13, 2020 "Humberto was fantastic, arrived about 30 minutes after I called in, and was very thorough in both his work and his explanations of what was wrong and what he needed to do to fix the issue."
mrs morris M. miami, florida July 11, 2020 "He arrived on time and was very professional. He went right to work and repaired our unit. I've used Service Experts for more than 40 years way back when it was Gables Air."
martha S. miami, florida July 09, 2020 "technician Li was very polite. He explained everything he found, even using pictures of the drain that was clogged. After he finished cleaning he showed picture again of the cleared drain."
john R. miami shores, florida July 06, 2020 "We waited 8 days (no airconditioning) to have the correct part delivered and we had to contact Service Experts to find out the part had come and we could set up an appointment. But Marino worked very hard to get the air condit. fixed even with rain."
john F. miami, florida July 04, 2020 "Called and had someone out the same day. Although Humberto arrived later than I expected (due to holiday, high temperatures, etc.) he did a great job in a relatively short amount of time."
mrs davidow D. miami, florida July 01, 2020 "I have had Li as my technican for some years and always appreciate his excellent attention and service."
mr katz K. miami beach, florida June 29, 2020 "I will be extremely satisfied if our AC keeps working this time."
mrs lomelo L. key biscayne, florida June 27, 2020 "Our technician Lie is so thorough and explains everything"
mr jensen J. doral, florida June 27, 2020 "Marino explained to me all the options to consider and what he could do to test the option I chose."
stanley T. miami, florida June 27, 2020 "Technician was very professional and provided a great service."
mrs king K. miami gardens, florida June 26, 2020 "The technician explain my issue he took care of it in a timely manner ihe was very courteous and answered all my questions"
ron F. miami, florida June 23, 2020 "I am using an old ticket, because Jorge did not give me one for his most recent service. I had a new system installed recently and was having issues with it over cooling and the humidity reading. The determination was to install a new thermostat. When Jorge came to install it, he only installed the new display, not the hub. I new this was wrong because the display still had my information. I feel either he was being lazy, or he did not understand the hub is the brain, and the display is only a display. Therefore, I had to call for service and a new thermostat again. Please do not have Jorge come and service my unit in the future."
blane D. miami beach, florida June 05, 2020 "Technician didnt know outdoor AC unit is on roof. Isnt that in my profile with you?"
mr walter W. miami, florida May 30, 2020 "Never got a call back regarding what was needed to get the unit fixed - still needing the AC fixed and wanting to proceed with whatever suggested repairs"
margaria F. coconut grove, florida May 28, 2020 "They service guys had to come back and reinstall the air handler. Also: am wondering why they did not install my UV lights in the new system."
mr martinez-ariza M. miami shores, florida May 14, 2020 "the techs have always been excellent and the service has been excellent"
mr seale S. miami, florida May 14, 2020 "The service rep was here on time and answered our questions and resolved the problem."
mr siegel S. coral gables, florida May 14, 2020 "Hour late, with no phone call or even acknowledgement of being late. Service seemed unusually fast when technician did arrive, although I can't tell if anything was skipped."
mr reategui R. miami, florida May 12, 2020 "Technician, John Acevedo, addressed the issue in a professional and timely manner. He was thorough and diligent about his work and service to the unit."
mrs olin O. miami beach, florida May 10, 2020 "Mike is the best! Very thorough and super knowledgeable. I always request Mike."
mr martinez M. miami, florida May 08, 2020 "The technician was very professional and polite thank you"
rosalind L. miami beach, florida April 24, 2020 "New part and installation is not complete. Tech who came was wonderful however"
mr hirsch H. north miami beach, florida April 23, 2020 "He was very attentive to our problem and explained our options thoroughly"
ana S. coral gables, florida April 22, 2020 "The tech came fast and was very professional and informative."
john G. coral gables, florida April 21, 2020 "Sergio was great. With previous tech I feel you all could do a bit less in terms of pushing your plans"
mr seale S. miami, florida April 15, 2020 "Timely response to an an emergency and answering all questions regarding the problem."
mrs reed R. miami, florida April 07, 2020 "Technician was very courteous and performed the work very satisfactorily."
ms earline b watson W. hialeah, florida April 04, 2020 "Even though they could not repair the problem, it was an electrical issue at the house, they still came the next day and was very professional and recommended what needed to be done. And the very next day I had a electrician out here to rewire the house and now my AC is working beautifully"
john R. miami shores, florida March 27, 2020 "Jorge worked efficiently and quite readily replaced the inside filter and ordered new ones ."
mr tenn T. aventura, florida March 13, 2020 "The technician or very professional courteous and helpful."
sherry F. coconut grove, florida March 08, 2020 "Mr Li usually works on my system. If he had been the person to install the new thermostat, I wouldn't have had any problem. The original installer failed to push the switch to the correct type of system. Because of that, I couldn't have any heat for a couple of days when it was very cold!"
mr nowak N. miami, florida March 05, 2020 "No effort to solve problem. Did not look at any ducts. Wanted me to replace machine, even though it is working"
martha dare D. coral gables, florida March 04, 2020 "Mr. Li has worked in my house for many years. I was very happy to see him Monday. As always. he looked at the problem, knew right away how to solve it and gave a clear explanation. What a helpful, personable gentleman! Service Experts is very fortunate to have him on their work force! He also arrived on time--very important for my busy schedule! Always an excellent experience to have Mr. Li working on my air conditioning at any season of the year! Thanks!"
mr souki S. coral gables, florida March 01, 2020 "Not happy with pricing . Capacitor change for 175$ while the part can be bought online for 10-30$!!! Technician tried to sell me capacitor booster which is not necessary !!! Technician did not detect that filter sponges on both units were positioned upside down which actually was done by service experts technician on last visit in November !!!Could have damaged the unit with this mistake by previous service expert technician and this one didnt detect error."
mr banaszak B. miami, florida February 29, 2020 "Henry was very thorough and courteous and took time to explain concepts to aid in understanding how condensation forms."
mrs daniels D. miami, florida February 18, 2020 "Humberto worked quietly and efficiently and was knowledgeable. He was courteous and helpful."
donna J. miami beach, florida February 17, 2020 "Li took time to explain everything n informed me about what I needed to do for my systems to run more efficiently ... he did an Amazing job ..."
sherry F. coconut grove, florida February 16, 2020 "You provided next day service. The technician arrived on time and was very pleasant."
mrs seymour S. miami, florida February 04, 2020 "The technician arrived on time and he was very professional"
mr roberts R. medley, florida January 30, 2020 "Very helpful and informative when it comes to changing the filter"
mrs davidow D. miami, florida January 30, 2020 "Lei has been the serviceman I prefer for a number of years as I have a lot of confidence in his work and manner"
ana B. n miami, florida January 24, 2020 "Humberto was punctual, very efficient and clearly explained everything"
william O. miami, florida January 22, 2020 "LI is the best Air conditioning technician we have ever had working on our system. Moreover he provides a logical explanation for everything he does. Jan 20,2020 ticket #66896"
mrs castaner C. aventura, florida January 22, 2020 "Service Experts always provides an excellent customer experience"
faith S. coral gables, florida January 20, 2020 "Lazaro did a very thorough maintenance job. He answered my questions and made excellent suggestions. Very helpful person."
mr clemsha C. miami, florida January 17, 2020 "Li is knowledgeable, thorough, reliable and efficient. He answers questions and explains what hes doing. Always cleans up when finished"
sharon C. coral gables, florida January 17, 2020 "helpful knowledgeable efficient skilled professional follow-up and good communication"
mr banaszak B. miami, florida January 16, 2020 "Technician resolved the problem quickly and courteously with customer"
david M. miami, florida January 15, 2020 "Li was knowledgeable, provided expert service, identified the problem, explained and showed me how to operate the issue, and was personable, friendly and put me at ease."
mr weyman W. south miami, florida January 11, 2020 "He was here on time and very professional and friendly"
mrs nelson N. miami, florida January 08, 2020 "The scheduling was prompt, the scheduler was friendly, the technician was on time, he was professional, knowledgeable and friendly."
mrs lozada L. miami, florida January 07, 2020 "The service technician (Li #66711) was thorough and efficient and took the time to explain any and all concerns and questions I had."
mrs jeaneen B. coral gables, florida January 04, 2020 "Arrived on time and did the job in a timely manner."
mr lanes L. miami beach, florida January 04, 2020 "Lazaro was the best technician I have had at the home in 19 years. He performed an extensive maintenance check never done like that before. I hope the issues I was having will be resolved now."
corita S. coral gables, florida December 30, 2019 "Li was very efficient, he knew exactly what the problem was and was able to fix it right away."
mr petrillo P. bal harbour, florida December 27, 2019 "He is very knowlegeable, courteous and helpful."
christopher d. miami, florida December 27, 2019 "John was very professional and thorough with his work."
mr carrillo C. miami, florida December 24, 2019 "The professionalism and quickness with which the technician was able to provide service."
mr mcmurray M. coconut grove, florida December 24, 2019 "Li has services my A/C in the past And as always he was efficient and thorough. He explained what he was doing and offered alternative approaches to addressing my problem."
mr weissman W. kendall, florida December 20, 2019 "All your service guys are honest men determined to do the right stuff"
patricia G. virginia gardens, florida December 19, 2019 "The technician arrived on time and was very knowledgeable about the service provided."
mr ramos R. doral, florida December 17, 2019 "The technician provided a thorough check up and all systems were working well. He checked for drainage since we previously had an issue with it and everything was OK. He was very professional and courteous."
alan E. coral gables, florida December 11, 2019 "Technician Humberto is very Professional and Thorough"
mr G. miami, florida December 06, 2019 "Extremely knowledgeable and efficient. Very personable and professional."
anthey W. miami, florida December 01, 2019 "This was very difficult for me. I feel the cost was very high for what was done. I have been a customer of theirs for many years and love them. I trust them and the techs are wonderful. My son-in-law feels we were taken advantage of and I called and waited for the manager to call me which he never did. I will call again on Monday. Their quality of work is excellent but I will give you an update when I speak to the manager."
michael K. miami beach, florida November 26, 2019 "Explained everything to me honestly and in plain English"
ross Y. miami beach, florida November 25, 2019 "The Technician, Li, went above and beyond in explaining everything to me."
karen O. miami beach, florida November 24, 2019 "Mike is the best! And the entire Customer Service Team really strives to make sure everything goes smoothly"
mr. rosalind B. miami, florida November 20, 2019 "The technician was very knowledgeable and friendly."
nan V. miami, florida November 18, 2019 "Li was thorough and pursued many possibilities as to why my air conditioner leaked"
ted R. coral gables, florida November 15, 2019 "Humberto Lopez is great. Increase his pay. He deserves a salary and hourly increase!"
danysu P. miami, florida November 12, 2019 "Emergency scheduling was prompt and technician Li solved the problem professionally"
nan V. miami, florida November 12, 2019 "Li was very thorough , cautious, and deliberative in terms of tracking doen the root problem for my air conditioning system leaking. He presents a persona as being honest and competent"
mr rivenbark R. miami, florida October 30, 2019 "Jorge, the technician who installed the new electric motor, was excellent. However, the customer service and communication from Service Experts was terrible. The original Service Experts technician, Lee, advised the company on Wed/23Oct that a new compressor motor was needed. I heard nothing further from the company, so I called on Mon/28Oct, and was told it was unknown when the new motor would arrive, and that I would be contacted. I was told the same thing on Tue/29Oct. I called again on Wed/30Oct and was told the motor was in, and scheduled for it to be installed that day between 2-4. I recvd a call at 12:30 that day advising that the technician was at my address, and that no one was there. While I appreciated the earlier arrival, advance notification would have been nice. It is not reasonable that it should take one week for an electric motor to be shipped to Miami from anywhere in the US. You need to improve your service."
mr rodriguez R. miami, florida October 29, 2019 "Very professional, courteous and efficient service."
cathy P. miami, florida October 25, 2019 "It is a great feeling to know that my AC unit is being proactively serviced, especially in the warm months. It is one less thing to concern myself with. Plus, Mr. Li is experienced, & I am confident in what he tells me when I have questions. Thanks to him."
mrs altman A. miami, florida October 17, 2019 "Everything was checked and cleaned and the technician was very pleasant."
mrs keusch K. miami, florida October 15, 2019 "Li always does a complete service and answers any at I may asl"
diane K. coral gables, florida October 07, 2019 "Li is an excellent technician and did a thorough and detailed job."
mr katz K. miami beach, florida October 06, 2019 "The first repairman who came said the problem was with the thermostat. Surprising, bexause I was sure the pipes were blocked in the attic, and I had been told we might need a new pump. I told tg repairman ti di whatever is necessary to get it fixed once and for all. (This has been going on for years!) He said thee was a pump already istalled, so he put ina new thermostat. No charge. Soon afer he left, it stopped working. We called and someobe else came late in the day. We said it wasn;t tge thermostat, but the pipes and that we need to inst5all a pump. Of course he did not have one, and it was by now la5e in te day. He charged fr cleanig hte pipes. BOTTOM LINE ---- Adter years, you have not solved this problem. Check y record to see ho many years/ Even when I tell your guy te problen, we ignores ut. THE PROBLEM IS STILL NOT SOLVED. I have paid for it to be fixed many times over, Now you please tell ne why I should eer do business with you again. Such monumental incomptence!"
mrs torres T. coral gables, florida October 05, 2019 "The problem is, after paying upfront all the money you asked.. we still dont have our Aircondition working, I hope you come back to fix it, and dont charge a penny more.."
dr curi C. key biscayne, florida October 04, 2019 "Nice responsible man, courteous and knowledgeable"
david K. miami beach, florida October 04, 2019 "Li 64763 was prompt, courteous and professional he explained what he was doing and why each step of the service"
danny J. miami gardens , florida October 03, 2019 "Jesus was very knowledgeable,He showed real concern ,which today many people dont show. He shared tips to help us keep our home cool and comfortable. He was great!"
mr floyd F. miami, florida October 01, 2019 "I am very happy with the way you attended to my problem."
margaret A. miami, florida September 27, 2019 "Your office was most efficient in sending a technician ASAP to get my home systems working. Mr Li diagnosed the problem immediately - the condensation drain wasn't functioning - and worked very hard to get it up and going, as well as coordinating the electrical components. He is a real asset for you!"
mr kline K. coconut grove, florida September 26, 2019 "technician arrived at the scheduled time;; he was thorough in his work, and liked my dog Mimi."
lynn V. coral gables, florida September 17, 2019 "The presence of a high power, sales person , trying to sell you a new system every time you call an Expert Service technician just erodes the confidence and trust in this company."
adam P. bal harbour, florida September 16, 2019 "Li solved the problem creatively and quickly as we discussed options"
tom W. miami, florida September 16, 2019 "Jesus has responded to repair needs as well as routine maintenance. He is always thorough and personable."
mrs friemann F. miami, florida September 13, 2019 "Air Conditioner FLOODED, this was an emergency appointment at 8pm night time Jorge was courteous and professional"
mrs nelson N. miami, florida September 06, 2019 "George was extremely late and I think the service cost was very high for work done, he just flushed the line."
rosa E. coral gables , florida September 04, 2019 "Scheduling is not the best. Your technician did not show up for my first appointment. I called and was given this appointment for Sep 4 from 8-10. Called this morning to double check and was told I did not have an appointment for today. Asked for a supervisor and got it fixed."
jose tomas T. doral, florida September 01, 2019 "I really do not know what was done - I did not get a report of the work done not how my a/c are doing"
carlos G. coral gables, florida August 30, 2019 "Technician came by eventhough it was late, addressed problem quickly, timely, precisely, professionally. We had 2 service visits, one yesterday, one just now. Both gentlemen and services, timing, expertise and approach were top notch. Thank you!"
gregory . miami shores, florida August 28, 2019 "Technician Li was knowledgeable and explained all our optioons."
rafael F. coconut grove, florida August 28, 2019 "been a client for many years and Jesus is a great technician"
mr paget P. miami, florida August 27, 2019 "Jesus was very professional, knowledgeable and courteous"
dora O. miai beach, florida August 26, 2019 "Li came to help even though it was late. He thoroughly went through different parts of the system totally concentrated in his task. H explained what the trouble was in a way that I could understand. He is very respectful and has excellent communications skills. If I need help again, please send him."
jonathan B. miami, florida August 25, 2019 "Service was good, but technician should have arrived between 12-2pm and he got home almost at 5 pm"
mr cooper C. coral gables, florida August 21, 2019 "Li, with his experience, was able to figure out exactly what the cause was of the drips to my head from my bedroom Mitsubishi split system wall unit - and to set the blower correctly "to move more air" and thus avoid the condensation - which seems to solve the problem. He's always been exceptional in the service he's provided on your behalf at my house - for more than 20 years."
tom W. miami, florida August 20, 2019 "The problem was identified and a short term solution was employed to get the system working again until a replacement part arrives."
mrs wilson W. miami, florida August 20, 2019 "Mr. Lee is the best. Always on time. Explains the issues. Offers several plans to resolve."
mrs carter C. miami, florida August 19, 2019 "I called you after my elderly parents had tried for two days to get their air conditioner fixed. You came out on a Saturday, showed them the issue was not worth fixing. My parents purchased a new air conditioner and it was installed on Sunday."
cherokee E. medley, florida August 19, 2019 "Customer service was great; well detailed and knowledgeable."
mr vettel V. miami, florida August 14, 2019 "Li spent over two hours at night trying to alleviate a leak in our new air-conditioner. He called before he arrived and told us the exact time that he would be arriving. He took his time checking everything and was very thorough. He explained what he had done, and as of now, the unit is not leaking water onto the carpet."
mrs r bell B. coral gables, florida August 02, 2019 "Li has always been very polite and knowledgeable."
mrs nelson N. miami, florida July 30, 2019 "The office staff was friendly and professional. The tech was also friendly and professional. Both phoned to let me know the tech was on his way, which I greatly appreciated. The tech informed me of other services available for my main AC unit."
mr naranjo N. miami lakes, florida July 24, 2019 "The technicians are always very professional knowledgable helpful and on time"
mr pinero P. doral, florida July 21, 2019 "Humberto is a top technician , polite , ready to serve and professional."
mrs lara L. coral gables, florida July 17, 2019 "The service representative (Sorry I don't have her name) was attentive, efficient and supportive to the problem in my A/C unit at 545 Anastasia and the technician (Humberto, I'm sorry I don't have his last name) was responsible and did a great job."
mr gonzalez G. miami, florida July 17, 2019 "Jesus provided a thorough explanation regarding the coils and their relation to the cooling process as well as instructed me on the importance of regular servicing of the equipment."
eloina L. hialeah, florida July 14, 2019 "Technician was thorough, friendly and respectful. He seemed to know his job."
robert R. doral, florida July 12, 2019 "The tech showed up at my residence only one hour after I called. He identified the problem and replaced the two parts that my AC needed in a little over an hour. He was courteous and very professional. Very pleased with the service!"
mrs tellez T. miami, florida July 11, 2019 "Technician Marino was very knowledgeable and he not only solved the issued I had with my a/c, but also helped me getting into a maintenance service contract."
mary B. coral gables, florida July 10, 2019 "Brand new unit that malfunctioned. Had toordere a part that took a week to arrive. This was over the extremely hot 4th of July holiday."
john R. miami shores, florida July 09, 2019 "Service experts worked very hard to provide a technician as soon as possible and sooner than we expected. Marino worked very diligently to solve our problem. He even went above and beyond by using his own phone when ours were not working in order to help us obtain additional services.Service Experts technicians are the best."
john R. miami shores, florida July 09, 2019 "Service Experts must have worked very hard to help us in response to our request for help by sending Marino, the technician sooner than we could have expected; He went to work immediately to solve our problem and went above and beyond to help us by taking the time to use his own phone to obtain additional services when we found our phones were not working.Service Experts technicians are the best."
mrs castaner C. aventura, florida July 07, 2019 "As usual service was prompt and good. Technician was polite and knew his stuff"
maria teresa J. miami, florida June 28, 2019 "The technician did not give me the metal slide that covered the filter and didn't provide his name nor an invoice, Next time send Lee or other that can check the unit on the roof"
catherine P. miami, florida June 27, 2019 "Mr. Li educates me about the most efficient way to maintain my air conditioning unit."
sherry F. coconut grove, florida June 23, 2019 "Mr Li arrived on time and serviced our AC. He is always very nice."
laura Y. coral gables, florida June 21, 2019 "Humberto, after a long drive through heavy traffic, arrived early and identified our AC problem right away. His effectiveness and efficiency, his knowledge and helpfulness are impressive. We are in good hands whenever he shows up; he's been our service technician in the past. He went above and beyond, supplying us with photos from his cellular of the issues with the air handler."
marjorie B. miami, florida June 19, 2019 "The technicians were fine. However, if "biological growths" were found in the air handler and on the blades, why were they not cleaned out? The technician said they don't do that work as part of maintenance???"
giselle T. coral gables, florida June 18, 2019 "Always very happy with Lis services. Very professional."
mr allan R. doral, florida June 18, 2019 "Service was done by unclogging water container and verifying all key elements are working well. The control was revised and updates. I'm still a little concerned with the water accumulation issue since we don't live at the apartment and hope there are no further issues, This has never happened before so I'm still unrestful about it. I did not got any further explanation from the technician about this issue."
justin Y. coral gables, florida June 13, 2019 "Li solves our issue and was very courteous. The service was scheduled in a timely manner and with ease. Phone reps were very helpful."
mr scaduto S. miami, florida June 13, 2019 "Since Losada sold me this "highly efficient" new deal my FPL bill has never been higher than my "old" 13 yrs system. Heblied and oversold just to get a commission."
margaria F. coconut grove, florida June 12, 2019 "Li arrived on time and was smart in his diagnosis and quickly solved the immediate problem"
paul N. surfside, florida June 08, 2019 "Friendly assistance from the office, timely response by the Service Techinician, he was knowledgeable and had all necessary equipment, and he diagnosed and repaired the problem."
christina F. miami, florida June 06, 2019 "Very hard for me to answer these questions. A consultant came out to view my unit and I am still waiting for the estimate. He came out 6/4, 6/5 I called for a follow up on the estimate and its now 6/6 and still no estimate. Wish I could give a better rating."
margaret A. miami, florida June 05, 2019 "Service provided soon after request and Mr. Li diagnosed and fixed the problem very professionally. He explained what happened and was most knowledgable in explaining it to us. You really have an excellent "service expert"!"
daniel s. miami beach, florida June 03, 2019 "Marino notified me when he was coming. He assessed the problem immediately, and fixed the problem"
hugo C. miami shores, florida May 29, 2019 "tech came to my house, didn't even open the outside unit, said we need a new one, charged $99"
mr rickel R. coral gables, florida May 24, 2019 "Humberto is great. He arrived when he was suppose to. He did the work very professionally. I am totally satisfied. He deserves a 10% hourly wage increase."
mr seiden S. north miami beach, florida May 24, 2019 "Marino was great and provided me with information and great service. Unfortunately, he was almost 3 hours late after the two hour waiting period. As I told your supervisor who beat him to my house, your dispatch services are horrible. He was working in NMB before my call and he had to go back to your offices miles away to pick up the filters that were one of the main reasons for the service. I was advised by your supervisor that your dispatchers are located in Jupiter and apparently have no idea about the various areas of south Florida and the times and distances between locations. Very bad. Marino spend at least 2 hours in unproductive and wasteful time driving back and forth across Miami. You would have been better served to have him go to my job (also in NMB) directly and send the filters to my house by Uber. Except for Marinos good work, a terrible experience."
lynne G. coral gables, florida May 24, 2019 "I called service experts for the first time and had an appointment the following morning--for 6 month check up. the unit is less than 3 years old. Humberto arrived on time, immediately got to work and noticed a couple problems with the system. He seemed to really be knowledgeable and worked efficiently. He was at my house for 2 hours. I feel confident that he identified problems or potential problems that will have the system run more efficiently moving forward."
bruce G. miami, florida May 22, 2019 "Puntual, arrived on time, got right to work, properly checked all points, tested and confirmed all being in order. My unit was installed by service experts and has been maintained and repaired by service experts. There is also a sense of comfort when you see same technician(s) coming back to take care of your unit I renewed my yearly service agreement on this occasion."
karen F. miami, florida May 21, 2019 "Whenever I need service, I always request Li, he is on time, polite and very efficient."
richard D. south miami, florida May 17, 2019 "Came on time, friendly, courteous, competent. Professional and well groomed"
elizabeth W. miami, florida May 16, 2019 "Mr. Li has always given professional advise. Always explains problems or issues until you understand."
alberto D. miami, florida May 14, 2019 "Mr. Li is an extremely polite and knowledgeable person. I'm fully satisfied with his service"
mr breto B. miami springs, florida May 08, 2019 "Service was provided, but later only created further complications that we had to fix ourselves."
michael S. coral gables, florida May 05, 2019 "Technician was great. The problem is when you installed my new $10k a/c last year you didnt install the dynamic air filter and you simply repurposed my old bulbs and they have screwed up the air quality in my house."
carlos G. coral gables, florida April 29, 2019 "Technician's did a good job on both indoor and outdoor unit."
lizette H. miami, florida April 27, 2019 "The technician was very knowledgeable and super nice and explain everything. He checked my A/C and gave me his report. He was also helpful in any question I had and he answered everything. He was patient and took his time. The Sale Consultant was also very nice and polite and explain everything in detail. He also was patient. I will give them a five star. Thank you."
mr boucas B. miami, florida April 24, 2019 "Same 3 items persist. I have not received the affidavit, the noise still persists and I have not received any communication in regards to the inspection date and procedures."