Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 1,117 Reviews
mr henry H.
north miami beach, florida
"Very friendly and explained what he was doing."
mrs pancorvo P.
miami, florida
"He is very good"
mrs krugman K.
coconut grove, florida
"Competent and courteous"
mr katz K.
miami beach, florida
"Your service men are always efficient and friendly. Like Geirge"
michael P.
miami beach, florida
"Humberto always takes time so I can understand the problem and can make suggestions to resolve issue..."
mrs garcia G.
miami, florida
"Ruben was great and very thorough"
mrs olin O.
miami beach, florida
"Humberto was terrific. Very thorough and very sweet. Mike usually services my unit, (and I LOVE Mike! :-) but I would ask for Humberto again as well."
mrs berdayes B.
miami shores, florida
"We called on a Friday night for a service call. We explained that our thermostat had obviously gone out because we could see the code identifying the problem. The service man showed up, looked at the thermostat, and confirmed that, yes, our thermostat is out. But he didn't bring a replacement! He told us that a call would go out for a replacement part but it could take up to a week and could be done no sooner than Monday. That will be $100, please. My wife called another company on Saturday morning and we had a new thermostat within 3 hours."
mrs bravo B.
n miami, florida
mrs ramon R.
miami, florida
mr b watson W.
hialeah, florida
"All the technician did was come in shine a Flashlight at the filter and say thats not the designated filter. We dont carry any on our truck nothing else I can do for you and he left"
mr borden B.
miami, florida
"Tech went above and beyond."
jesus T.
miami, florida
sandra V.
miami, florida
"I had requested that Li come to service our air-conditioner. He has been to our home several times before, and he always does a thorough job. He never rushes and explains any concerns that I may have. He should be commended for his excellent work and positive attitude!. ."
ms zwerner Z.
miami, florida
"Humberto is very professional and accomodating"
neill R.
miami lakes, florida
mrs ross R.
hialeah, florida
"Sergio explained to me what he was doing and why he was doing it."
mr garabaghi G.
coconut grove, florida
"On time arrival, managing to source the part and picking up the part and returning to finish the job"
mr vansteenberg V.
miami, florida
"Fast, on-time, clear, helpful"
mrs hernandez H.
miami, florida
"Everything was perfect I don't know the name of the person in the office or the technician but everything was perfect"
ruben P.
miami, florida
"it was dark didnt think he was coming, was told he would call (he didnt), was told outrageous prices for fixing and seemed like they wanted to make me buy brand new mini split (inside & out). In end, problem wasnt solved. Never had issue before with company. Liked previous repair person. Unfortunate."
mr thompson T.
miami, florida
"Because they did service and couldn't detect that something was going bad after servicing twice per year. For such a big company, why is it one has to wait over two weeks to get a spare par?. Not satisfied with the wait time."
chimene G.
north miami, florida
mrs palmberg P.
coral gables, florida
"Technician came at appointment time, but did not call ahead. Diagnosed problem, but will need new motor for blower to fix, and Service Experts does not have that part in stock, and no estimate of when it would be available could be provided. Technician competent, polite, but it was disappointing that the AC could not be fixed."
vincent Y.
miami, florida
"the guy who came to give the quote straight up suuuucked. he was weird and was only giving me problems about something that I needed a solution for."
mrs newman/gamboa N.
coral gables, florida
"Technician was late and I had to call the company. But when he came he was efficient and very helpful."
carmen M.
north miami, florida
"The technician was super."
carlos G.
coral gables, florida
"Lee as always does a detailed maintenance on our unit."
bruce B.
miami, florida
"Service Experts reminded me I needed service, helped set up the service, advised the day before that service was being provided and then Li showed up right on time to do the service. What more could you ask for?"
mr cooper C.
coral gables, florida
"Your men did exactly what they were supposed to do - the result being that my mini-split system now functions at peak capacity. Sure was expensive, though."
william B.
miami springs, florida
jo ann L.
coral gables, florida
"My technician was highly knowledgeable, got to the heart of the issue which went overlooked by another serviceman 2 months when same issue first appeared."
mr correa C.
homestead, florida
mr brown B.
miami, florida
"No repair parts were available locally. Could not order parts on Saturday, had to wait until Monday. It took three days to get the parts. Technician arrived five hours late to perform the repairs. Unit was successfully repaired. The same part failed and was replaced three weeks earlier (fan motor assembly)."
mrs kerr K.
coral gables, florida
"Its a month now and nothing has started to correct a problem that started just after installation almost three years ago."
mr kirch K.
miami, florida
"very professional"
yamile M.
miami, florida
"There were so many issues with this service that theres not enough room here to list them"
thomas B.
coral gables, florida
ana cecilia R.
miami, florida
"He always does a good job"
keri R.
coconut grove, florida
"Re question #3: Not likely to continue using because I already have a technician who was not available for this particular service request due to wife having a baby."
mrs bravo B.
n miami, florida
mrs zorrilla Z.
miami, florida
mrs lausell L.
hialeah, florida
"Humberto is the best! His customer service is the best! He takes time to listen and explain his work every time he comes. Thats the reason why we want just him!"
mr rodriguez R.
miami, florida
"2 days AFTER the "work" was done, my A/C stopped cooling."
robert K.
miami, florida
"I called at 5:30 expecting some service the next day. A service tech was at our door within two hours. Unfortunately he had bad news, but confirmed a problem we suspected."
mrs vigar V.
coral gables, florida
"Humberto is terrific--knowledgeable, helpful and very nice!"
mr casey C.
palmetto bay, florida
mr brown B.
miami, florida
"Problem not resolved. Part not available."
tom W.
miami, florida
mr ansbacher A.
miami beach, florida
herbert F.
miami beach, florida
"Efficient"
pierre G.
miami, florida
"Jesus provided resourceful feedback which assisted me in the care of my unit"
esther D.
miami, florida
mr cohen C.
miami, florida
henry H.
north miami beach, florida
"Poor feedback on follow up of delayed installation of UV filter installation. New A/C unit installed 4/20/20. UV filter ordered at time of installation. Filter brought approx June 15, wrong size. I have called twice since then to get update on when filter due to be installed."
gloria J.
homestead, florida
"Tech knew exactly what to do and explained what he did."
mr pinero P.
doral, florida
"Professional and courteous"
mrs seymour S.
miami, florida
mr bookshester B.
coconut grove, florida
"Li has always worked so very hard We never want another technician Hes been with ever since we started with SerExperts"
mr joseph J.
miami, florida
"Mr. Humberto is very detailed oriented, friendly and professional. He always does an excellent job when he does the maintenance on my AC units."
jaime R.
miami, florida
mr garcia G.
miami, florida
mr ellyson E.
south miami, florida
"Li is great"
mark P.
miami, florida
"Humberto was fantastic, arrived about 30 minutes after I called in, and was very thorough in both his work and his explanations of what was wrong and what he needed to do to fix the issue."
mr torres T.
miami, florida
"My tech was very helpful and courteous."
mrs morris M.
miami, florida
"He arrived on time and was very professional. He went right to work and repaired our unit. I've used Service Experts for more than 40 years way back when it was Gables Air."
martha S.
miami, florida
"technician Li was very polite. He explained everything he found, even using pictures of the drain that was clogged. After he finished cleaning he showed picture again of the cleared drain."
ms ucar U.
pinecrest, florida
marianna D.
miami, florida
john R.
miami shores, florida
"We waited 8 days (no airconditioning) to have the correct part delivered and we had to contact Service Experts to find out the part had come and we could set up an appointment. But Marino worked very hard to get the air condit. fixed even with rain."
john F.
miami, florida
"Called and had someone out the same day. Although Humberto arrived later than I expected (due to holiday, high temperatures, etc.) he did a great job in a relatively short amount of time."
mrs davidow D.
miami, florida
"I have had Li as my technican for some years and always appreciate his excellent attention and service."
michael P.
miami beach, florida
mr katz K.
miami beach, florida
"I will be extremely satisfied if our AC keeps working this time."
mrs lomelo L.
key biscayne, florida
"Our technician Lie is so thorough and explains everything"
mr jensen J.
doral, florida
"Marino explained to me all the options to consider and what he could do to test the option I chose."
stanley T.
miami, florida
"Technician was very professional and provided a great service."
lydia R.
miami, florida
"because I always ask for Humberto and he does the best job"
mrs king K.
miami gardens, florida
"The technician explain my issue he took care of it in a timely manner ihe was very courteous and answered all my questions"
ron F.
miami, florida
"I am using an old ticket, because Jorge did not give me one for his most recent service. I had a new system installed recently and was having issues with it over cooling and the humidity reading. The determination was to install a new thermostat. When Jorge came to install it, he only installed the new display, not the hub. I new this was wrong because the display still had my information. I feel either he was being lazy, or he did not understand the hub is the brain, and the display is only a display. Therefore, I had to call for service and a new thermostat again. Please do not have Jorge come and service my unit in the future."
mrs castaner C.
aventura, florida
"Your service is always impecable"
alan E.
coral gables, florida
"Very Professional and Thorough"
mr cardenas C.
coral gables, florida
"you did not spend enough time fixing the units"
mrs garcia G.
miami, florida
"The tech knew what he was doing"
blane D.
miami beach, florida
"Technician didnt know outdoor AC unit is on roof. Isnt that in my profile with you?"
mr stern S.
miami, florida
mr walter W.
miami, florida
"Never got a call back regarding what was needed to get the unit fixed - still needing the AC fixed and wanting to proceed with whatever suggested repairs"
mrs ramon R.
miami, florida
margaria F.
coconut grove, florida
"They service guys had to come back and reinstall the air handler. Also: am wondering why they did not install my UV lights in the new system."
bill A.
surfside, florida
mr martinez-ariza M.
miami shores, florida
"the techs have always been excellent and the service has been excellent"
mr seale S.
miami, florida
"The service rep was here on time and answered our questions and resolved the problem."
mr siegel S.
coral gables, florida
"Hour late, with no phone call or even acknowledgement of being late. Service seemed unusually fast when technician did arrive, although I can't tell if anything was skipped."
mr reategui R.
miami, florida
"Technician, John Acevedo, addressed the issue in a professional and timely manner. He was thorough and diligent about his work and service to the unit."
mrs olin O.
miami beach, florida
"Mike is the best! Very thorough and super knowledgeable. I always request Mike."
mr martinez M.
miami, florida
"The technician was very professional and polite thank you"
rosalind L.
miami beach, florida
"New part and installation is not complete. Tech who came was wonderful however"
mrs perlin P.
miami, florida
mrs fallis F.
north miami, florida
mr hirsch H.
north miami beach, florida
"He was very attentive to our problem and explained our options thoroughly"
mr recio R.
coral gables, florida
ana S.
coral gables, florida
"The tech came fast and was very professional and informative."
john G.
coral gables, florida
"Sergio was great. With previous tech I feel you all could do a bit less in terms of pushing your plans"
mr seale S.
miami, florida
"Timely response to an an emergency and answering all questions regarding the problem."
mrs reed R.
miami, florida
"Technician was very courteous and performed the work very satisfactorily."
joyce K.
miami, florida
"Excellent service"
ms earline b watson W.
hialeah, florida
"Even though they could not repair the problem, it was an electrical issue at the house, they still came the next day and was very professional and recommended what needed to be done. And the very next day I had a electrician out here to rewire the house and now my AC is working beautifully"
julia B.
doral, florida
mr delong D.
north miami, florida
"Like"
john R.
miami shores, florida
"Jorge worked efficiently and quite readily replaced the inside filter and ordered new ones ."
neeraj T.
miami, florida
"Very knowledgeable and courteous"
mr tenn T.
aventura, florida
"The technician or very professional courteous and helpful."
sherry F.
coconut grove, florida
"Mr Li usually works on my system. If he had been the person to install the new thermostat, I wouldn't have had any problem. The original installer failed to push the switch to the correct type of system. Because of that, I couldn't have any heat for a couple of days when it was very cold!"
mr nowak N.
miami, florida
"No effort to solve problem. Did not look at any ducts. Wanted me to replace machine, even though it is working"
martha dare D.
coral gables, florida
"Mr. Li has worked in my house for many years. I was very happy to see him Monday. As always. he looked at the problem, knew right away how to solve it and gave a clear explanation. What a helpful, personable gentleman! Service Experts is very fortunate to have him on their work force! He also arrived on time--very important for my busy schedule! Always an excellent experience to have Mr. Li working on my air conditioning at any season of the year! Thanks!"
lissette M.
miami, florida
mr souki S.
coral gables, florida
"Not happy with pricing . Capacitor change for 175$ while the part can be bought online for 10-30$!!! Technician tried to sell me capacitor booster which is not necessary !!! Technician did not detect that filter sponges on both units were positioned upside down which actually was done by service experts technician on last visit in November !!!Could have damaged the unit with this mistake by previous service expert technician and this one didnt detect error."
mr banaszak B.
miami, florida
"Henry was very thorough and courteous and took time to explain concepts to aid in understanding how condensation forms."
alisa N.
coral gables, florida
"Excellent experience, from scheduling to service."
mrs clancey C.
miami, florida
mr roberts R.
medley, florida
"Quick and efficient service"
mrs daniels D.
miami, florida
"Humberto worked quietly and efficiently and was knowledgeable. He was courteous and helpful."
donna J.
miami beach, florida
"Li took time to explain everything n informed me about what I needed to do for my systems to run more efficiently ... he did an Amazing job ..."
sherry F.
coconut grove, florida
"You provided next day service. The technician arrived on time and was very pleasant."
michael J.
homestead, florida
herbert F.
miami beach, florida
"Efficiency"
ms fitzgerald F.
miami, florida
mrs seymour S.
miami, florida
"The technician arrived on time and he was very professional"
eloina L.
hialeah, florida
"Technician was courteous and respectful."
mr roberts R.
medley, florida
"Very helpful and informative when it comes to changing the filter"
mrs davidow D.
miami, florida
"Lei has been the serviceman I prefer for a number of years as I have a lot of confidence in his work and manner"
mr newberry N.
miami beach, florida
herbert F.
miami beach, florida
"efficient"
ana B.
n miami, florida
"Humberto was punctual, very efficient and clearly explained everything"
william O.
miami, florida
"LI is the best Air conditioning technician we have ever had working on our system. Moreover he provides a logical explanation for everything he does. Jan 20,2020 ticket #66896"
mrs castaner C.
aventura, florida
"Service Experts always provides an excellent customer experience"
mr torrego T.
miami beach, florida
"Courteous and quick"
carlos G.
miami, florida
"Person who set up my schedule is friendly and courteous"
mr mcmurray M.
coconut grove, florida
"Extremely efficient and thorough"
faith S.
coral gables, florida
"Lazaro did a very thorough maintenance job. He answered my questions and made excellent suggestions. Very helpful person."
jorge R.
miami, florida
"Good job."
mr geller G.
coconut grove, florida
"Great service by Lee"
mr clemsha C.
miami, florida
"Li is knowledgeable, thorough, reliable and efficient. He answers questions and explains what hes doing. Always cleans up when finished"
sharon C.
coral gables, florida
"helpful knowledgeable efficient skilled professional follow-up and good communication"
mr banaszak B.
miami, florida
"Technician resolved the problem quickly and courteously with customer"
mr dean D.
coral gables, florida
david M.
miami, florida
"Li was knowledgeable, provided expert service, identified the problem, explained and showed me how to operate the issue, and was personable, friendly and put me at ease."
melissa C.
south miami, florida
"Technician was on time and did a great job."
ardrineice B.
miami gardens, florida
"Steven was very informative"
ms ucar U.
pinecrest, florida
mr weyman W.
south miami, florida
"He was here on time and very professional and friendly"
walli C.
miami, florida
"courteous, trustworthy and expert"
mrs nelson N.
miami, florida
"The scheduling was prompt, the scheduler was friendly, the technician was on time, he was professional, knowledgeable and friendly."
ana C.
miami, florida
mrs lozada L.
miami, florida
"The service technician (Li #66711) was thorough and efficient and took the time to explain any and all concerns and questions I had."
mrs jeaneen B.
coral gables, florida
"Arrived on time and did the job in a timely manner."
mr lanes L.
miami beach, florida
"Lazaro was the best technician I have had at the home in 19 years. He performed an extensive maintenance check never done like that before. I hope the issues I was having will be resolved now."
corita S.
coral gables, florida
"Li was very efficient, he knew exactly what the problem was and was able to fix it right away."
mr petrillo P.
bal harbour, florida
"He is very knowlegeable, courteous and helpful."
christopher d.
miami, florida
"John was very professional and thorough with his work."
mr carrillo C.
miami, florida
"The professionalism and quickness with which the technician was able to provide service."
mr mcmurray M.
coconut grove, florida
"Li has services my A/C in the past And as always he was efficient and thorough. He explained what he was doing and offered alternative approaches to addressing my problem."
mrs delgado D.
miami, florida
"Very efficient service."
mr weissman W.
kendall, florida
"All your service guys are honest men determined to do the right stuff"
patricia G.
virginia gardens, florida
"The technician arrived on time and was very knowledgeable about the service provided."
mr ramos R.
doral, florida
"The technician provided a thorough check up and all systems were working well. He checked for drainage since we previously had an issue with it and everything was OK. He was very professional and courteous."
mike G.
doral, florida
"prompt, thorough"
mr schwartz S.
sunny isles beach, florida
"Was very knowledgeable and thorogh"
alan E.
coral gables, florida
"Technician Humberto is very Professional and Thorough"
mr G.
miami, florida
"Extremely knowledgeable and efficient. Very personable and professional."
alisa N.
coral gables, florida
"Prompt, efficient service"
anthey W.
miami, florida
"This was very difficult for me. I feel the cost was very high for what was done. I have been a customer of theirs for many years and love them. I trust them and the techs are wonderful. My son-in-law feels we were taken advantage of and I called and waited for the manager to call me which he never did. I will call again on Monday. Their quality of work is excellent but I will give you an update when I speak to the manager."
mrs lamarre L.
miami, florida
mr garcia G.
hialeah, florida
michael K.
miami beach, florida
"Explained everything to me honestly and in plain English"
ross Y.
miami beach, florida
"The Technician, Li, went above and beyond in explaining everything to me."
karen O.
miami beach, florida
"Mike is the best! And the entire Customer Service Team really strives to make sure everything goes smoothly"
eloina L.
hialeah, florida
mr. rosalind B.
miami, florida
"The technician was very knowledgeable and friendly."
nan V.
miami, florida
"Li was thorough and pursued many possibilities as to why my air conditioner leaked"
will D.
miami, florida
mr lamb L.
miami, florida
mrs maldonado M.
miami beach, florida
ted R.
coral gables, florida
"Humberto Lopez is great. Increase his pay. He deserves a salary and hourly increase!"
danysu P.
miami, florida
"Emergency scheduling was prompt and technician Li solved the problem professionally"
nan V.
miami, florida
"Li was very thorough , cautious, and deliberative in terms of tracking doen the root problem for my air conditioning system leaking. He presents a persona as being honest and competent"
vicente B.
miami shores, florida
"The technician was knowledgeable and attentive."
mr upton U.
coral gables, florida
thomas B.
coral gables, florida
"Hes prompt, courteous and knows whAt hes doing!"
mr hirsch H.
north miami beach, florida
"Technician was pleasant and thorough"
mr scaduto S.
miami, florida
mr rivenbark R.
miami, florida
"Jorge, the technician who installed the new electric motor, was excellent. However, the customer service and communication from Service Experts was terrible. The original Service Experts technician, Lee, advised the company on Wed/23Oct that a new compressor motor was needed. I heard nothing further from the company, so I called on Mon/28Oct, and was told it was unknown when the new motor would arrive, and that I would be contacted. I was told the same thing on Tue/29Oct. I called again on Wed/30Oct and was told the motor was in, and scheduled for it to be installed that day between 2-4. I recvd a call at 12:30 that day advising that the technician was at my address, and that no one was there. While I appreciated the earlier arrival, advance notification would have been nice. It is not reasonable that it should take one week for an electric motor to be shipped to Miami from anywhere in the US. You need to improve your service."
mr rodriguez R.
miami, florida
"Very professional, courteous and efficient service."
alba G.
hialeah, florida
hugo G.
coral gables, florida
cathy P.
miami, florida
"It is a great feeling to know that my AC unit is being proactively serviced, especially in the warm months. It is one less thing to concern myself with. Plus, Mr. Li is experienced, & I am confident in what he tells me when I have questions. Thanks to him."
bandalux U.
miami, florida
ms zwerner Z.
miami, florida
ms zwerner Z.
miami, florida
"Jorge was very knowledgeable and helpful"
mrs altman A.
miami, florida
"Everything was checked and cleaned and the technician was very pleasant."
mrs keusch K.
miami, florida
"Li always does a complete service and answers any at I may asl"
bennie O.
miami, florida
"Very helpful."
mr dyer D.
miami, florida
"Jesus was professional knowledgeable and personable."
diane K.
coral gables, florida
"Li is an excellent technician and did a thorough and detailed job."
kimberley G.
miami, florida
"Excellent service"
mr katz K.
miami beach, florida
"The first repairman who came said the problem was with the thermostat. Surprising, bexause I was sure the pipes were blocked in the attic, and I had been told we might need a new pump. I told tg repairman ti di whatever is necessary to get it fixed once and for all. (This has been going on for years!) He said thee was a pump already istalled, so he put ina new thermostat. No charge. Soon afer he left, it stopped working. We called and someobe else came late in the day. We said it wasn;t tge thermostat, but the pipes and that we need to inst5all a pump. Of course he did not have one, and it was by now la5e in te day. He charged fr cleanig hte pipes. BOTTOM LINE ---- Adter years, you have not solved this problem. Check y record to see ho many years/ Even when I tell your guy te problen, we ignores ut. THE PROBLEM IS STILL NOT SOLVED. I have paid for it to be fixed many times over, Now you please tell ne why I should eer do business with you again. Such monumental incomptence!"
mrs torres T.
coral gables, florida
"The problem is, after paying upfront all the money you asked.. we still dont have our Aircondition working, I hope you come back to fix it, and dont charge a penny more.."
mr gibbs G.
miami beach fl, florida
"Great service and on time"
mr stern S.
miami, florida
dr curi C.
key biscayne, florida
"Nice responsible man, courteous and knowledgeable"
david K.
miami beach, florida
"Li 64763 was prompt, courteous and professional he explained what he was doing and why each step of the service"
danny J.
miami gardens , florida
"Jesus was very knowledgeable,He showed real concern ,which today many people dont show. He shared tips to help us keep our home cool and comfortable. He was great!"
mrs smith S.
miami, florida
mr floyd F.
miami, florida
"I am very happy with the way you attended to my problem."
margaret A.
miami, florida
"Your office was most efficient in sending a technician ASAP to get my home systems working. Mr Li diagnosed the problem immediately - the condensation drain wasn't functioning - and worked very hard to get it up and going, as well as coordinating the electrical components. He is a real asset for you!"
mr gonzalez G.
doral, florida
mr kline K.
coconut grove, florida
"technician arrived at the scheduled time;; he was thorough in his work, and liked my dog Mimi."
lynn V.
coral gables, florida
"The presence of a high power, sales person , trying to sell you a new system every time you call an Expert Service technician just erodes the confidence and trust in this company."
adam P.
bal harbour, florida
"Li solved the problem creatively and quickly as we discussed options"
justin S.
miami, florida
"The technician was very friendly and helpful."
tom W.
miami, florida
"Jesus has responded to repair needs as well as routine maintenance. He is always thorough and personable."
diana C.
coral gables, florida
"exceptionally knowledgeable and experienced"
mrs friemann F.
miami, florida
"Air Conditioner FLOODED, this was an emergency appointment at 8pm night time Jorge was courteous and professional"
jeremy E.
miami beach, florida
"Never fixed the problem, but billed."
mrs whitten W.
miami lakes, florida
"Fast emergency service. Fantastic Tech."
mrs nelson N.
miami, florida
"George was extremely late and I think the service cost was very high for work done, he just flushed the line."
rosa E.
coral gables , florida
"Scheduling is not the best. Your technician did not show up for my first appointment. I called and was given this appointment for Sep 4 from 8-10. Called this morning to double check and was told I did not have an appointment for today. Asked for a supervisor and got it fixed."
jose tomas T.
doral, florida
"I really do not know what was done - I did not get a report of the work done not how my a/c are doing"
carlos G.
coral gables, florida
"Technician came by eventhough it was late, addressed problem quickly, timely, precisely, professionally. We had 2 service visits, one yesterday, one just now. Both gentlemen and services, timing, expertise and approach were top notch. Thank you!"
gregory .
miami shores, florida
"Technician Li was knowledgeable and explained all our optioons."
rafael F.
coconut grove, florida
"been a client for many years and Jesus is a great technician"
mrs lynch L.
coral gables, florida
noreen B.
miami, florida
"Li is always very courteous, considerate and helpful"
mr paget P.
miami, florida
"Jesus was very professional, knowledgeable and courteous"
stanley K.
miami, florida
dora O.
miai beach, florida
"Li came to help even though it was late. He thoroughly went through different parts of the system totally concentrated in his task. H explained what the trouble was in a way that I could understand. He is very respectful and has excellent communications skills. If I need help again, please send him."
jonathan B.
miami, florida
"Service was good, but technician should have arrived between 12-2pm and he got home almost at 5 pm"
mr cooper C.
coral gables, florida
"Li, with his experience, was able to figure out exactly what the cause was of the drips to my head from my bedroom Mitsubishi split system wall unit - and to set the blower correctly "to move more air" and thus avoid the condensation - which seems to solve the problem. He's always been exceptional in the service he's provided on your behalf at my house - for more than 20 years."
mrs grover G.
miami, florida
tom W.
miami, florida
"The problem was identified and a short term solution was employed to get the system working again until a replacement part arrives."
mrs wilson W.
miami, florida
"Mr. Lee is the best. Always on time. Explains the issues. Offers several plans to resolve."
mrs carter C.
miami, florida
"I called you after my elderly parents had tried for two days to get their air conditioner fixed. You came out on a Saturday, showed them the issue was not worth fixing. My parents purchased a new air conditioner and it was installed on Sunday."
cherokee E.
medley, florida
"Customer service was great; well detailed and knowledgeable."
lizel G.
miami, florida
"Everything was great"
mrs sepe S.
coral gables, florida
"george was fast, neat, clean, and knowledgeable"
james J.
miami, florida
maria=teresa J.
miami, florida
"He was very knowledgeable."
mr vettel V.
miami, florida
"Li spent over two hours at night trying to alleviate a leak in our new air-conditioner. He called before he arrived and told us the exact time that he would be arriving. He took his time checking everything and was very thorough. He explained what he had done, and as of now, the unit is not leaking water onto the carpet."
charles R.
coral gables, florida
mrs seymour S.
miami, florida
"The technician was very professional"
mrs r bell B.
coral gables, florida
"Li has always been very polite and knowledgeable."
nicholas P.
miami, florida
ms ucar U.
pinecrest, florida
mrs nelson N.
miami, florida
"The office staff was friendly and professional. The tech was also friendly and professional. Both phoned to let me know the tech was on his way, which I greatly appreciated. The tech informed me of other services available for my main AC unit."
sam M.
coral gables, florida
sarah S.
miami shores, florida
"Marino was thorough and friendly."
mr naranjo N.
miami lakes, florida
"The technicians are always very professional knowledgable helpful and on time"
brian J.
miami, florida
mr dean D.
coral gables, florida
mr rodriguez R.
miami, florida
"Very professional"
mr pinero P.
doral, florida
"Humberto is a top technician , polite , ready to serve and professional."
sharon C.
coral gables, florida
"excellent technician"
joey C.
miami, florida
mrs lara L.
coral gables, florida
"The service representative (Sorry I don't have her name) was attentive, efficient and supportive to the problem in my A/C unit at 545 Anastasia and the technician (Humberto, I'm sorry I don't have his last name) was responsible and did a great job."
mr gonzalez G.
miami, florida
"Jesus provided a thorough explanation regarding the coils and their relation to the cooling process as well as instructed me on the importance of regular servicing of the equipment."
ms ucar U.
pinecrest, florida
mrs grover G.
miami, florida
eloina L.
hialeah, florida
"Technician was thorough, friendly and respectful. He seemed to know his job."
mrs needelman N.
north miami, florida
walli C.
miami, florida
"courteous, expert service"
robert R.
doral, florida
"The tech showed up at my residence only one hour after I called. He identified the problem and replaced the two parts that my AC needed in a little over an hour. He was courteous and very professional. Very pleased with the service!"
mrs tellez T.
miami, florida
"Technician Marino was very knowledgeable and he not only solved the issued I had with my a/c, but also helped me getting into a maintenance service contract."
mrs cassab C.
coral gables, florida
mr schwartz S.
sunny isles beach, florida
"Very neat and professional"
mary B.
coral gables, florida
"Brand new unit that malfunctioned. Had toordere a part that took a week to arrive. This was over the extremely hot 4th of July holiday."
john R.
miami shores, florida
"Service experts worked very hard to provide a technician as soon as possible and sooner than we expected. Marino worked very diligently to solve our problem. He even went above and beyond by using his own phone when ours were not working in order to help us obtain additional services.Service Experts technicians are the best."
john R.
miami shores, florida
"Service Experts must have worked very hard to help us in response to our request for help by sending Marino, the technician sooner than we could have expected; He went to work immediately to solve our problem and went above and beyond to help us by taking the time to use his own phone to obtain additional services when we found our phones were not working.Service Experts technicians are the best."
lydia R.
miami, florida
"Humberto is the best"
mrs castaner C.
aventura, florida
"As usual service was prompt and good. Technician was polite and knew his stuff"
dr chua C.
coral gables, florida
mrs maldonado M.
miami beach, florida
kimberley G.
miami, florida
oscar H.
miami, florida
javier C.
miami, florida
maria teresa J.
miami, florida
"The technician did not give me the metal slide that covered the filter and didn't provide his name nor an invoice, Next time send Lee or other that can check the unit on the roof"
james S.
miami, florida
"The tech new exactly what to do"
catherine P.
miami, florida
"Mr. Li educates me about the most efficient way to maintain my air conditioning unit."
sherry F.
coconut grove, florida
"Mr Li arrived on time and serviced our AC. He is always very nice."
mr costa C.
miami, florida
brent T.
miami shores , florida
"Thorough tuneup, courteous"
laura Y.
coral gables, florida
"Humberto, after a long drive through heavy traffic, arrived early and identified our AC problem right away. His effectiveness and efficiency, his knowledge and helpfulness are impressive. We are in good hands whenever he shows up; he's been our service technician in the past. He went above and beyond, supplying us with photos from his cellular of the issues with the air handler."
hilda M.
miami, florida
"the technician took his time and explained what he did."
laura D.
miami, florida
marjorie B.
miami, florida
"The technicians were fine. However, if "biological growths" were found in the air handler and on the blades, why were they not cleaned out? The technician said they don't do that work as part of maintenance???"
anne K.
miami, florida
"As always, Li solves the problem."
mr abreu A.
coral gables, florida
"Efficient and informative service"
giselle T.
coral gables, florida
"Always very happy with Lis services. Very professional."
mr allan R.
doral, florida
"Service was done by unclogging water container and verifying all key elements are working well. The control was revised and updates. I'm still a little concerned with the water accumulation issue since we don't live at the apartment and hope there are no further issues, This has never happened before so I'm still unrestful about it. I did not got any further explanation from the technician about this issue."
mr whitman W.
miami beach, florida
mr roberts R.
medley, florida
luis D.
hialeah, florida
"Becuase he was patient explaining the problem."
mr schwartz S.
sunny isles beach, florida
"Very thorough and nice"
justin Y.
coral gables, florida
"Li solves our issue and was very courteous. The service was scheduled in a timely manner and with ease. Phone reps were very helpful."
mr scaduto S.
miami, florida
"Since Losada sold me this "highly efficient" new deal my FPL bill has never been higher than my "old" 13 yrs system. Heblied and oversold just to get a commission."
jose M.
miami, florida
margaria F.
coconut grove, florida
"Li arrived on time and was smart in his diagnosis and quickly solved the immediate problem"
mrs seymour S.
miami, florida
"The technicians are very professional."
alisa N.
coral gables, florida
"Had to wait all day for technician."
paul N.
surfside, florida
"Friendly assistance from the office, timely response by the Service Techinician, he was knowledgeable and had all necessary equipment, and he diagnosed and repaired the problem."
dr chua C.
coral gables, florida
"Professional, efficient, knowledgeable"
mr martinez M.
miami, florida
christina F.
miami, florida
"Very hard for me to answer these questions. A consultant came out to view my unit and I am still waiting for the estimate. He came out 6/4, 6/5 I called for a follow up on the estimate and its now 6/6 and still no estimate. Wish I could give a better rating."
mr geller G.
coconut grove, florida
"great technician"
margaret A.
miami, florida
"Service provided soon after request and Mr. Li diagnosed and fixed the problem very professionally. He explained what happened and was most knowledgable in explaining it to us. You really have an excellent "service expert"!"
daniel s.
miami beach, florida
"Marino notified me when he was coming. He assessed the problem immediately, and fixed the problem"
carmen K.
coral gables, florida
"The technician was professional and efficient."
ms roth R.
coral gables, florida
michael T.
miami, florida
hugo C.
miami shores, florida
"tech came to my house, didn't even open the outside unit, said we need a new one, charged $99"
rosa S.
miami, florida
"The service man was very informative."
amy M.
miami, florida
"Jorge provided friendly and competent service."
elizabeth W.
miami, florida
"Mr. Li is the best technician I have worked with"
mr rickel R.
coral gables, florida
"Humberto is great. He arrived when he was suppose to. He did the work very professionally. I am totally satisfied. He deserves a 10% hourly wage increase."
diane L.
miami, florida
"Very thoughtful and competent at everything he does."
frank S.
miami spring, florida
"Have not heard back from you"
mr seiden S.
north miami beach, florida
"Marino was great and provided me with information and great service. Unfortunately, he was almost 3 hours late after the two hour waiting period. As I told your supervisor who beat him to my house, your dispatch services are horrible. He was working in NMB before my call and he had to go back to your offices miles away to pick up the filters that were one of the main reasons for the service. I was advised by your supervisor that your dispatchers are located in Jupiter and apparently have no idea about the various areas of south Florida and the times and distances between locations. Very bad. Marino spend at least 2 hours in unproductive and wasteful time driving back and forth across Miami. You would have been better served to have him go to my job (also in NMB) directly and send the filters to my house by Uber. Except for Marinos good work, a terrible experience."
lynne G.
coral gables, florida
"I called service experts for the first time and had an appointment the following morning--for 6 month check up. the unit is less than 3 years old. Humberto arrived on time, immediately got to work and noticed a couple problems with the system. He seemed to really be knowledgeable and worked efficiently. He was at my house for 2 hours. I feel confident that he identified problems or potential problems that will have the system run more efficiently moving forward."
bruce G.
miami, florida
"Puntual, arrived on time, got right to work, properly checked all points, tested and confirmed all being in order. My unit was installed by service experts and has been maintained and repaired by service experts. There is also a sense of comfort when you see same technician(s) coming back to take care of your unit I renewed my yearly service agreement on this occasion."
aldo A.
homestead, florida
karen F.
miami, florida
"Whenever I need service, I always request Li, he is on time, polite and very efficient."
richard D.
south miami, florida
"Came on time, friendly, courteous, competent. Professional and well groomed"
mr wanderon W.
miami, florida
ted R.
coral gables, florida
"He is honest and a good person."
elizabeth W.
miami, florida
"Mr. Li has always given professional advise. Always explains problems or issues until you understand."
alberto D.
miami, florida
"Mr. Li is an extremely polite and knowledgeable person. I'm fully satisfied with his service"
mr rodriguez R.
miami, florida
sandra K.
miami, florida
"Li is a very good technician. He is also very nice!"
maria jimenez J.
miami, florida
mr breto B.
miami springs, florida
"Service was provided, but later only created further complications that we had to fix ourselves."
michael S.
coral gables, florida
"Technician was great. The problem is when you installed my new $10k a/c last year you didnt install the dynamic air filter and you simply repurposed my old bulbs and they have screwed up the air quality in my house."
sarah S.
miami shores, florida
carlos G.
coral gables, florida
"Technician's did a good job on both indoor and outdoor unit."
avon A.
miami, florida
mr consuegra C.
coconut grove, florida
mr paddy P.
coral gables, florida
"This technician is very knowledgeable and helpful"
lizette H.
miami, florida
"The technician was very knowledgeable and super nice and explain everything. He checked my A/C and gave me his report. He was also helpful in any question I had and he answered everything. He was patient and took his time. The Sale Consultant was also very nice and polite and explain everything in detail. He also was patient. I will give them a five star. Thank you."
liz C.
miami, florida
anne K.
miami, florida
"Li, as always, was conscientious, efficient, and cheerful."
mr boucas B.
miami, florida
"Same 3 items persist. I have not received the affidavit, the noise still persists and I have not received any communication in regards to the inspection date and procedures."
javier L.
miami, florida
"Punctuality and service"
mr scaduto S.
miami, florida
"Broke a art piece and left cartons and mats at front door. Would not accept either one in future work."
christopher D.
miami, florida
"Li found the problem with my furnace very quickly and took the steps to remediate the situation. More importantly, he took his time to fix the problems."
guadalupe M.
miami, florida
"They were very respectful and quick with the installation process. I recommend these two technicians. Very happy with the services provided. My house has never felt this cool before!"
joyce K.
miami, florida
"Li always does an excellent job and answers any questions I may ask"
mr joseph J.
miami, florida
felipe B.
miami, florida
"Overall service ok, but I still have a pending issue with the installation. Apart from that, I have not received the affidavit after providing full payment (release of Lien), and I still don't have an inspection date."
mrs newman N.
coral gables, florida
"installed new A/C quickly and efficiently, and left the the premises clean"
gonzalo S.
coral gables, florida
mr martinez-ariza M.
miami shores, florida
"Excellent service. Li is very thorough"
mr & coburn C.
south miami, florida
"CAME ON TIME. WAS VERY PROFESSIONAL"
joanne M.
coral gables, florida
"Jesus is very thorough, clean, friendly, and always makes suggestions for extending the life of our units. He also puts up with my not-so-friendly dog."
timothy S.
miami, florida
"Li is very thorough and has always paid close attention to his work."
marina D.
doral, florida
"I paid $100,00 so the guy could tell me that I need to clean my air conditioning and it would cost me $520,00. The solution was to change my air. According to him, the company would charge $8.000 but he has a friend who sells the same handset for $3.400. I paid for a diagnosis that did not solve my problem and I was disappointed with the lack of professionalism. I have all recorded!"
ms zwerner Z.
miami, florida
"Jesus is very knowledgeable and courteous. It's a pleasure working with him"
jay m.
miami, florida
karin J.
north miami beach, florida
"Found a problem that other previous techs couldn't. Knows his stuff."
four global G.
doral, florida
"Very patient, explained in detail and customer friendly."
dr chua C.
coral gables, florida
"Marino the Thecollection is very professional and knowledgeable"
thomas B.
coral gables, florida
mr hasseler H.
miami, florida
mr hasseler H.
miami, florida
alisa N.
caral gables, florida
"TECHNICIAN WAS THOROUGH AND CLEAR"
alex E.
miami, florida
jose R.
miami springs, florida
"Mr. Marino performance was thorough and helpful."
joan M.
miami, florida
"I called for help and Humberto was here within 2 hours. He is so professional, and immediately knew the problem and fixed it. I have been a customer of Service Experts long before Gables Air bought it, and was concerned at the time that I would not continue to have such great service. Thank you for being the best!"
mr hoff H.
miami, florida
dorothy J.
miami, florida
"He was here on time and didn't try and sell me more items than I had requested."
michael N.
aventura, florida
"Li was efficient and fast in fixing the problem."
isaac T.
homestead, florida
"The rep was great. any question i ask he Helped. HE gets a 10 dude was cool and helpful"
ramon A.
palmetto bay, florida
"Li is an outstanding professional and human being. A pleasure to have him take care of our AC needs. Thank you."
sandra B.
miami, florida
"Mr Li has been to my house several times to perform service on my Lennox unit. He is always very professional, polite and hard working. I always ask for him because I think he's the best."
irma D.
miami, florida
"Tech came and was gone in 15. mins Informed me of the problem and fixed it"
hector A.
coral gables, florida
"Everything was done properly and in a very timely manner"
mr chalgub C.
miami, florida
"Technician on time, explained everything"
david P.
miami, florida
"I'm still waiting for my quote, When I get it, I will answer the questions."
mrs wilson W.
miami, florida
mr tenn T.
aventura, florida
"Jacques is courteous and professional, very knowledgeable."
mrs hutchens H.
north miami beach, florida
avon A.
miami, florida
linda K.
miami, florida
"Service was on time , professional and they answered all my questions."
mrs holcombe H.
miami, florida
"Good job once arrived;"
mrs howard H.
miami, florida
"I was very satisfied of the service"
herbert F.
miami beach, florida
"Efficient"